Head - Training Delivery & Operations

• Develop and own the training operations strategy aligned with org-level goals (eg, placement outcomes, client cost-efficiency).
• Translate delivery priorities into tactical roadmaps: trainer supply readiness, scheduling SLAs, cost optimizations.
• Align hiring and trainer capability building with strategic L&D focus areas (eg, GenAI, DevOps, Cloud, Java, Python ).

Lead and mentor a 3-pronged team:

• Trainer Hiring Lead - Builds a vetted pool of freelance and full-time trainers.
• Trainer Manager - Manages trainer performance, engagement, and retention.
• Program Delivery Head - Oversees client training delivery and trainer rotation across programs.

• Foster collaboration across teams to prevent silos, resolve delivery bottlenecks, and ensure agility in resourcing.

• Implement training ops tech stack: Training Orchestra, accessplanit, Notion dashboards , or similar.
• Optimize trainer allocation, schedules, and SLAs using agile and data-driven processes.
• Own the
• Track performance metrics (eg, trainer ratings, program feedback, class completions) and resolve operational escalations.

• Work closely with the L&D Head, Content Head , and client stakeholders to plan for demand surges, new technology programs, and delivery risk mitigation.
• Ensure high-touch engagement with enterprise and academic partners resolving issues, capturing feedback, and aligning outcomes.
• Prepare monthly ops dashboards and present delivery health to senior leadership.

• Build feedback loops across trainers, clients, and program managers to identify process gaps.
• Drive cost efficiencies through strategising sourcing, automation, and freelance trainer incentive models.
• Evaluate and adopt AI-led solutions for hiring, scheduling, and trainer matching.

• Strategic leader with an execution mindset you understand the big picture but love solving real-time operational challenges.
• L&D delivery expert who s scaled training teams across domains like IT, BFSI, or EdTech.
• Passionate about trainer experience and skilled at driving retention, performance, and engagement.
• Adept at managing enterprise and University clients and understanding SLAs, delivery guarantees, and program scale-up demands.
• Data-driven fluent in dashboards, operational KPIs, and tech-first approaches to efficiency.
• Hands-on experience managing large pool of trainers and coordinating high-scale training rollouts across clients or geographies.
• Exposure to enterprise training across GenAI, ServiceNow, Java, Cloud, Python, and BFSI domains is a plus.

• Work with a high-impact team at the intersection of EdTech, AI, and workforce transformation.
• Opportunity to lead strategy + execution for a key business vertical.
• Flat org structure and fast-paced growth environment.
• Competitive salary