Head of Warehouse Operations- D2C Fast Fashion

Job title: Head of Warehouse Operations- D2C Fast Fashion Location: Gurugram Industry: Fast Fashion E-commerce /Apparel & Garments Function: Warehouse Operations / Supply Chain About us: We’re a new-age Fast Fashion D2C e-commerce brand redefining the way people experience fashion online. Committed to delivering high-quality products with a seamless customer experience. We are looking for an analytics & process oriented, experienced professional to lead our warehouse operations and ensure smooth backend execution that supports our growing order volume Key Responsibilities: Oversee End-to-End Warehouse Operations including inbound, inventory, storage, order picking, packing, and outbound logistics and processes related to these Ensure Timely Order Fulfilment Prepare and implement processes to ensure timely order processing and dispatch to maintain promised delivery timelines and customer satisfaction for single, multiple and bundle orders Coordinate with Internal teams and Logistics Partners to ensure smooth inbound and outbound flow. Handle Exchange, Returns, Refunds and Reverse Logistics , QC of returned items, and reintegration into inventory on regular basis Handle Team Management and Rotational Shift Planning Lead warehouse staff, define roles, assign shifts, and ensure adequate manpower. Implement SOPs and Compliance that ensure smooth warehouse operations Provide Insights to improve and implement new SOP & software processes use cases to lower the manual processes in operations Manage inventory of consumables and infrastructure related items to ensure continuous warehouse operations Additional tasks : As Oyela is a fast growing startup, there might be manual process which needs to be managed via warehouse team from time to time and then setup processes to manage them via software processes (like managing COD dispatch confirmation data, making bundle products, etc) Qualifications & Experience:  Minimum 5 years of total experience and at least 3 years of experience in managing e-commerce warehouse operations. Experience working with WMS tools, inventory systems and audits, and courier aggregators. Excellent coordination, communication, and vendor management abilities. Comfortable with data tracking and reporting. *6 days workweek Show more Show less