Job Title: Guest Relationship Manager Location: The Spirited Spot, Nagpur Employment Type: Full-Time Reporting To: General Manager / Outlet Head About The Spirited Spot: The Spirited Spot is Nagpur’s premier destination for expertly crafted cocktails, vibrant ambiance, and curated lifestyle experiences. We blend mixology, music, and culture to create unforgettable moments for our guests. ⸻ Job Summary: As the Guest Relationship Manager (GRM), you will be the face of The Spirited Spot, ensuring every guest enjoys a personalized, warm, and high-quality experience. Your role is to build lasting guest relationships, manage feedback, and enhance brand loyalty through excellent service and hospitality. ⸻ Key Responsibilities: Guest Experience: Greet guests upon arrival with warmth and professionalism. Ensure smooth guest seating, reservation handling, and VIP service coordination. Anticipate guest needs and personalize experiences accordingly. Relationship Management: Build rapport with regular patrons, influencers, and high-value guests. Maintain a guest database to track preferences, special dates, and visit history. Engage with guests through feedback collection, post-visit follow-ups, and special invitations. Event & Promotions Support Coordinate with the marketing and operations team during in-house events and promotions. Assist in curating and managing guest lists for exclusive gatherings, fashion and lifestyle evenings, or theme nights. Issue Resolution: Proactively address and resolve guest concerns or complaints, ensuring satisfaction. Escalate complex issues to the outlet manager when necessary. Team Collaboration: Work closely with the bar, kitchen, and service teams to ensure seamless delivery of services. Train and sensitize staff on guest preferences and service excellence. Qualifications & Skills: Bachelor’s degree in Hospitality Management, Business, or a related field. 2+ years experience in guest relations, hospitality, or high-end F&B environments. Excellent interpersonal and communication skills. Strong problem-solving abilities and a calm demeanor under pressure. Polished appearance and confident personality. Familiarity with CRM tools and POS systems is a plus. ⸻ What We Offer: A dynamic, creative workplace culture. Opportunity to interact with a premium clientele. Career growth in the lifestyle and hospitality segment. Competitive salary and performance-based incentives. ⸻ Join us to create spirited experiences where every guest feels special. To apply, send your resume to [email protected] with the subject line: Application – GRM at The Spirited Spot Job Type: Full-time Schedule: Evening shift Ability to commute/relocate: Shankar Nagar, Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person Speak with the employer +91 8446636801

About Us: The Spirited Spot is Nagpur’s most loved destination for cocktails, global cuisine, and live music. With a 4.8+ rating and awards for luxury dining and lounge experiences, we’re now looking to hire a versatile Barista cum Bartender —a creative professional who can serve exceptional coffee by day and mix legendary cocktails by night. Position: Barista cum Bartender Employment : Full-Time Compensation : Competitive Salary + Tips + Service Charges + Meals Role & Responsibilities: As a Barista: Brew a variety of high-quality espresso and manual coffee drinks Maintain cleanliness, calibration, and functionality of coffee equipment Engage with guests about coffee blends, brewing techniques, and origins Innovate with coffee-based beverages and non-alcoholic drinks Handle morning and brunch shifts with consistency and energy As a Bartender: Prepare and serve cocktails as per house signatures and classic recipes Manage bar mise-en-place, garnishes, inventory, and glassware hygiene Engage with guests, understand their preferences, and upsell creatively Experiment with coffee-based cocktails and new beverage formats Ensure compliance with hygiene, safety, and alcohol service laws Combined Duties: Maintain stock for both coffee and bar counters Switch between beverage roles based on shift flow and demand Collaborate with the culinary and service team for food pairings Deliver a premium guest experience throughout the day and night Required Qualifications: 1–3 years of experience as a barista, bartender, or dual-role beverage professional Strong knowledge of espresso machines, cocktail mixers, spirits, and liqueurs Proficiency in coffee extraction, latte art, and classic cocktails Good communication, grooming, guest service, and upselling skills Ability to thrive in high-paced, high-energy environments Flexibility for morning and evening shifts, weekends, and event nights Desirable Skills (Bonus Points): Certification in mixology or barista training Understanding of Indian and international spirits Creative flair in both coffee and alcohol-based innovation Knowledge of beverage costing and bar control Why Work With Us? Join one of Central India’s most innovative bar teams Get mentored by award-winning mixologists and coffee experts Be part of a music-forward, youth-driven hospitality brand Opportunities for career growth into lead mixologist or bar manager roles Participate in cocktail festivals, menu launches, and brand collaborations To Apply : Send your resume and a quick note on your favorite coffee or cocktail to prepare WhatsApp: 98500 71666 Let’s stir, shake, and steam our way into creating unforgettable experiences. At The Spirited Spot , your craft meets our vibe. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹25,000.00 per month Benefits: Food provided Schedule: Day shift Night shift Rotational shift Weekend availability Work Location: In person Application Deadline: 03/07/2025