Front Desk Receptionist

FRONT OFFICE EXECUTIVE

Preference for Local candidates

Job Summary:

The Front Office Executive is the face of the hotel or resort, responsible for creating a welcoming first impression and ensuring a smooth check-in and check-out experience for guests. This role requires excellent communication, customer service, and organizational skills.

Key Responsibilities:

• Greet guests warmly upon arrival and assist with check-in/check-out procedures.
• Handle guest registrations, room assignments, and process payments.
• Manage bookings and reservations via phone, email, or online systems.
• Respond to guest inquiries and provide information about hotel services, facilities, and local attractions.
• Coordinate with housekeeping, room service, and other departments to meet guest needs.
• Address and resolve guest complaints or issues professionally and efficiently.
• Maintains front desk records, logs, and reports accurately.
• Monitor lobby areas and ensure cleanliness and professional presentation.
• Manage and update the PMS (Property Management System).
• Follow hotel policies, safety protocols, and grooming standards at all times.

Qualifications and Skills:

• Bachelor's degree or diploma in Hospitality Management or related field (preferred).
• Prior experience in front office, reception, or guest services (minimum 1 year preferred).
• Proficiency in hotel management software (e.g., Opera, IDS, Cloudbeds).
• Excellent communication in English (additional languages are a plus).
• Strong customer service and interpersonal skills.
• Ability to multitask, remain calm under pressure, and handle guest complaints.
• Well-groomed appearance and professional attitude.

Work Conditions:

• Rotational shifts including weekends and holidays.
• Standing for extended periods.
• Uniform required (as per hotel policy).

Salary: 12000 to 20000

Location: Chithirapuram, powerhouse,Kerala. 685565.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift
• Rotational shift

Work Location: On the road