GM-Operation

Position Overview:

Key Responsibilities:

Leadership and Strategy:

• Develop and implement strategic plans to enhance the resort/hotel's performance and profitability.
• Lead, mentor, and inspire the management team and staff to achieve their best performance.
• Foster a positive and inclusive work environment that promotes teamwork and employee engagement.

Operational Management:

• Oversee the day-to-day operations of all departments, ensuring efficient and effective service delivery.
• Monitor and manage operational budgets, expenses, and financial performance.
• Implement and maintain standard operating procedures (SOPs) to ensure consistency and quality.

Guest Experience:

• Ensure a high level of guest satisfaction by maintaining service standards and addressing guest feedback.
• Monitor guest reviews and implement improvements based on feedback.
• Handle escalated guest complaints and resolve issues promptly and effectively.

Financial Management:

• Develop and manage the resort/hotel's annual budget and financial plans.
• Monitor financial performance, analyze variances, and implement corrective actions.
• Identify opportunities to increase revenue, optimize costs, and improve profitability.

Staff Management and Development:

• Recruit, train, and retain a talented team of employees.
• Conduct regular performance evaluations and provide feedback and development opportunities.
• Ensure compliance with labor laws and maintain a safe and healthy work environment.

Sales and Marketing:

• Develop and execute marketing and sales strategies to attract and retain guests.
• Collaborate with the sales and marketing team to promote the resort/hotel and increase bookings.
• Build and maintain relationships with key clients, partners, and stakeholders.

Quality Assurance:

• Maintain high standards of cleanliness, maintenance, and overall property appearance.
• Conduct regular inspections and audits to ensure compliance with quality and safety standards.
• Implement and monitor quality control programs to continuously improve services.

Health and Safety:

• Ensure compliance with all health, safety, and environmental regulations.
• Promote a culture of safety and ensure all staff are trained in emergency procedures.
• Conduct regular safety audits and implement corrective actions as needed.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred).
• Proven experience as a General Manager or in a similar senior management role with a top brand in the hospitality industry.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of hospitality operations and best practices.
• Financial acumen and experience managing budgets and financial performance.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in property management systems (PMS) and other relevant software.

Interested candidate, kindly share your CVs at careers@cghearth.com