Functional Training Specialist (Process Trainer)

0 years

0 Lacs

Posted:2 weeks ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Functional Training Specialist

Location: Vadodara Office

Number of Position:

Shift time:


Responsibilities


  • Conduct onboarding training.
  • Monitor and report on agents progress and performance throughout training.
  • Collect and review feedback from surveys to improve future training.
  • Deliver training sessions through various methods (in-person, online, blended learning)
  • Provide one-on-one coaching to agents as needed.
  • Design and develop training content by using presentation tools.
  • Use and manage our learning management system.
  • Facilitate upskilling or refresher sessions on various topics.
  • Flexibility to learn and train out different partners specifics.
  • When needed, retrieve calls from our call recording system and evaluate them using our call quality platform.
  • Generate tickets to provide agents with access to systems.
  • Use excel to track tasks and receive ongoing updates on task progress.
  • Contribute to ad hoc projects as necessary.


Qualifications

  • Excellent organizational skills and ability to multitask.
  • Excellent attention to details and continuous improvement mindset
  • Excellent interpersonal and communication skills (be confident in both spoken and written communication)
  • Flexibility – be able to adapt to varying and changing demands
  • IT proficiency – experience in working with MS Office Applications (e.g. Outlook, Excel, Word and PowerPoint).
  • Initiative & Team Player – Energetic self-starter with a positive attitude and excel in customer service skills
  • Ability to /Experience in linking training to quality



We are an Equal Opportunity Employer

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