Field Collection Executive

Position: Loan Recovery Agent Location: Entire Kanpur Region Industry: Automobile Finance (3-Wheeler Segment) Reports To: Branch Manager/Recovery Manager Role Summary: The Loan Recovery Agent is responsible for ensuring timely collection of overdue payments from customers who have availed loans for purchasing 3-wheelers. The role requires excellent communication skills, negotiation abilities, and a strong understanding of recovery processes to maintain healthy cash flow and minimize delinquencies. Key Responsibilities: Debt Recovery: Contact customers with overdue payments through phone calls, visits, or written communication. Persuade and negotiate with customers to settle outstanding dues. Educate customers on the consequences of default and the importance of maintaining a positive credit history. Customer Relationship Management: Maintain a professional and respectful approach when dealing with customers. Build rapport with customers to understand the reasons for defaults and suggest possible solutions. Offer repayment plans or restructuring options, as per company policy, to help customers manage their dues. Field Visits: Conduct field visits to customer locations to assess and recover overdue amounts. Verify customer details and ensure accurate documentation during recovery visits. Coordinate with local authorities or collection agencies, if required, to facilitate recovery. Reporting and Documentation: Maintain accurate records of recovery efforts, payments received, and customer communications. Prepare daily/weekly/monthly reports on recovery progress and delinquent accounts. Escalate cases of persistent defaults or disputes to the Recovery Manager for further action. Compliance and Legal Procedures: Ensure compliance with company policies and regulatory guidelines during recovery activities. Adhere to ethical standards and maintain confidentiality of customer data. Key Skills and Qualifications: Educational Background: Graduation mandatory. Additional certifications in finance or collections are a plus. Experience: Minimum 1-2 years of experience in loan recovery, collections, or a related field, preferably in the automobile sector. Skills: Strong communication and interpersonal skills. Negotiation and persuasion abilities. Basic understanding of financial processes and loan recovery techniques. Proficiency in using mobile apps or software for tracking and reporting. Ability to work independently and handle challenging situations calmly. Other Requirements: Willingness to travel extensively for field visits. A valid driving license (if required). Benefits: Competitive salary with recovery-based incentives. Travel allowances and other perks as per company policy. Opportunities for growth within the organization.