Job Summary
We are seeking a highly skilled and motivated Food & Beverage Manager to oversee the operations of our [restaurant/bar/hotel F&B department]. The ideal candidate will possess strong leadership abilities, a passion for delivering exceptional customer service, and a keen eye for operational excellence. As the Food & Beverage Manager, you will be responsible for managing daily F&B operations, leading and developing a team, ensuring quality control, and maximizing profitability while maintaining high standards of service. This is an exciting opportunity to play a key role in shaping the guest experience and contributing to the success of the establishment.
Key Responsibilities1. Operational Management
- Oversee the daily operations of the food and beverage department, ensuring a seamless service flow from kitchen to table.
- Ensure consistent, high-quality food and beverage offerings by working closely with the kitchen team and ensuring adherence to recipes and quality standards.
- Develop, implement, and enforce Standard Operating Procedures (SOPs) to ensure consistency in service, cleanliness, and food quality.
- Monitor and maintain health and safety standards, including food safety regulations and workplace safety protocols.
- Maintain proper inventory levels, monitor stock levels, and place orders for food, beverages, and other supplies in a timely manner.
2. Staff Management & Development
- Lead, train, and manage a team, front-of-house and back-of-house employees, ensuring they are well-prepared, motivated, and capable of delivering outstanding service.
- Develop and conduct regular training sessions to improve staff knowledge, skills, and performance.
- Conduct regular performance reviews and provide constructive feedback, while fostering a positive, respectful, and supportive working environment.
- Create staff schedules and manage staffing levels to ensure adequate coverage during peak and off-peak times.
3. Customer Service Excellence
- Ensure that all customer interactions are positive, providing an exceptional dining experience from arrival to departure.
- Handle guest complaints or concerns swiftly and professionally, ensuring customer satisfaction is maintained at all times.
- Monitor and respond to online reviews and guest feedback, identifying areas for improvement and implementing corrective actions when necessary.
- Work with the marketing team to create customer engagement initiatives, such as themed nights, promotions, and special events.
4. Financial Management & Budgeting
- Manage the department’s budget, ensuring costs are kept within limits while maximizing revenue opportunities.
- Develop, implement, and track F&B financial goals, including sales targets, cost of goods sold (COGS), and profitability.
- Regularly analyze financial reports to identify trends, opportunities for cost reduction, and areas for revenue growth.
- Monitor food and beverage pricing to ensure competitiveness in the market while maintaining profitability.
5. Menu Design & Development
- Collaborate with the Executive Chef or culinary team to develop and update menus, incorporating seasonal trends and customer preferences.
- Ensure menu items are properly priced to maximize profitability while considering food cost and preparation complexity.
- Assist in the development of wine and beverage pairings, and provide recommendations on drink menu items, ensuring a well-rounded, enticing selection.
6. Marketing & Promotion
- Collaborate with the marketing team to design and execute promotional campaigns to drive sales, attract new customers, and build brand loyalty.
- Oversee the development of F&B-themed events, such as wine tastings, live music nights, or holiday-themed events, to attract guests and increase visibility.
- Ensure all marketing materials (online, print, and in-house signage) reflect the brand’s identity and align with service standards.
7. Inventory & Procurement
- Manage inventory of food, beverages, and supplies, ensuring proper rotation of stock to minimize waste and spoilage.
- Negotiate with suppliers and vendors to ensure competitive pricing, timely deliveries, and the best possible quality of products.
- Regularly review supply chain efficiency, identify cost-saving opportunities, and maintain accurate stock records.
8. Reporting & Analysis
- Prepare regular reports on the performance of the food and beverage department, including sales, inventory, and staffing metrics.
- Analyze customer feedback, financial results, and operational performance to drive continuous improvements.
- Maintain accurate records of all department expenses, purchases, and supplies.
Qualifications & Experience
- Education: A degree in Hospitality Management, Business Administration, or a related field is preferred. Alternatively, equivalent industry experience may be considered.
- Experience: Minimum of [X] years of experience in food and beverage management, with a proven track record in leading and managing both front-of-house and back-of-house operations.
- Certifications: A valid food safety certification is required. Additional certifications in hospitality management, customer service, or beverage management are an asset.
- Language Skills: Proficiency in [English] is required. Additional language skills are a plus.
Skills & Competencies
- Leadership: Strong leadership qualities, with the ability to motivate, inspire, and guide teams to achieve operational goals and enhance guest satisfaction.
- Communication: Excellent interpersonal and communication skills, with the ability to interact effectively with staff, customers, and external stakeholders.
- Problem-Solving: Strong analytical and problem-solving abilities to handle operational challenges, guest complaints, and employee concerns.
- Time Management: Excellent organizational skills, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Financial Acumen: Solid understanding of budgeting, financial reporting, and cost control practices in the food and beverage industry.
- Customer Focus: A strong commitment to providing an outstanding guest experience and continuously improving service quality.
- Adaptability: Ability to adjust to changing customer needs, business conditions, and industry trends.
Work Conditions & Physical Requirements
- Ability to work long hours, including weekends, holidays, and evenings, as needed.
- Must be able to work in a fast-paced, high-pressure environment while maintaining attention to detail.
- May require occasional travel for vendor negotiations, training, or promotional events.
Why Join Us?
- Competitive Salary: We offer an attractive salary package, along with performance-based incentives.
- Career Growth: Opportunities for personal and professional development in a dynamic and growing company.
- Work Environment: A supportive and collaborative work culture where creativity and innovation are valued.
To Apply:
Please submit your updated CV and a cover letter outlining your relevant experience and why you are the ideal candidate for the position to recruitments@thevoyagehotels.com
Job Types: Full-time, Permanent
Pay: ₹40,000.00 - ₹45,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Rotational shift
- Weekend availability
Work Location: In person
