Executive - CQR Operation

Mission of the Role

• Ensure smooth CQR business operation complying with requirements of related scheme
• Ensure internal and external customer satisfaction by providing services in a timely and accurate manner.
  

Key Responsibilities

• Scheduling, Planning, handling inbound enquiries, Re certification order booking & generation of new business from existing clients where possible or feasible.
• Maintaining excellent relations with business clients to generate referrals as well as build avenues for additional business.
• Communicate with the client, auditor & co-coordinator with internal stake holders for the final preparation and scheduling of the audits and trainings.
• Make travel and other logistics arrangements for auditors.
• Collection of payment form customers. Maintaining DSO as per business KPI.
• Analysis and submission of monthly report for management reporting on above task.
• Providing business forecasting for next year budget & scheduling at-least 3 months in advance
• Continuous self-development through learning & training on various Cotecna global, local and self-study materials.
  

Qualifications, Experience and Technical Skills

• Graduate with hands on expertise on MS Office
• 2 to 4 years experiences in Customer Relations.