Executive Client Management

Description

General Responsibilities

• Inventory Management:
• Coordinate closely with logistics (DC) for incoming shipment tracking.
• Ensure inventory levels is within the contractual inventory holding target.
• Prompt review & action on the obsolesces to minimize the non-working inventory.
• Work closely with DC to monitor the excess storage charges and informed the affected Clients.
• Provide timely and proper instruction to Material Management team for inventory transfer, write off, block action.
• Client Management:
• Base on business contract, identify key service areas and KPIs. Translate into monthly KPI report for Operation Meetings.
• Align the KPI definition and targets with cross-functional teams, namely CCC, DC, SCM, and Finance.
• Responsible to consolidate and understand the KPI matrix, and reason for failure to meet the KPI, if any.
• Conduct monthly operations review, or quarterly business review with key clients (including Operation stats, open issues, progress, etc.).
• Liaises with Clients on their requirements & assist to resolve daily problems encountered.
• Maintain high frequency of engagement with Clients to build effective and strong working relationships.
• Work with other cross-functional departments to ensure clients’ operational requirements are met.
  

Functional Skills And Knowledge

• Demonstrate basic understanding of clients' industry/business/products
• Demonstrate basic client management and communication skills
• Proven advanced numeracy and quantitative analysis
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  

Education

• Fresh Graduates with a Degree in Business Administration or Supply Chain Management may apply.