2305 Email Support Jobs - Page 22

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries via phone, email, or live chat in a timely and professional manner Resolve customer complaints and issues, and escalate to higher-level management as necessary Record customer interactions and transactions in a customer service database Maintain a thorough knowledge of the company's products, services, and processes Provide customers with information about product features, pricing, and availability Cross-sell and upsell products and services to meet customer needs and increase sales Process customer orders, returns, and exchanges in a timely and efficient manner Follow up with customers to ensure their needs have been met and to resolve any outstanding issues

*Process: background verification*( Non-Voice process) *Location: Mumbai* *Shift Timing: Rotational ( Night shift)* *Designation: Operations Analyst* *The offer for this role is (Approx. INR. 3.8 max net take home)* *Interview :- Virtual :- ongoing* Joining date: 14th July 2025* *Work Mode: Work from Home* The qualification and competencies required for this position will be : experience preferred Ability to comprehend & articulate Willingness to work in night shifts High Customer Service orientation Email Etiquettes Attention to detail Multi-tasking Ability to work under pressure and within strict timeline *Interview Rounds will include* First Round: HR Screening Second Round: Online assessment (aptitude test) through Video Conference (via laptop/desktop/ smart phone) Typing Test also Third Round: Business Operations Round through Video Conference

Job Responsibilities: Deliver top-tier customer support across all channels via calls and chats. Resolve issues & complaints with a focus on customer satisfaction. Monitor feedback to identify areas for improvement. Collaborate with teams for a seamless customer journey. Keep detailed records of interactions and resolutions. Contribute to developing customer service policies and standards. Prepare and present reports on key CX metrics. Qualifications: Minimum 2 years of experience in customer service or support. Excellent communication, problem-solving, and interpersonal skills Proficiency in using CRM tools and Excel. Strong multitasking and organizational abilities Creative problem-solving abilities and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Health and wellness benefits. Opportunities for professional growth and development. Collaborative and inclusive work environment.

As an Email Support Representative at LENSKART, you will be responsible for addressing customer concerns primarily through email communication and occasional outbound calls. Your role will involve a combination of 70% email correspondence and 30% outbound calls. It is essential to have excellent proficiency in International English to effectively communicate with customers. This is a full-time position based in Delhi, specifically in Badarpur, with a 5.5 days working schedule and rotational week offs. The working hours are during the day shift, and there are no cab facilities provided for commuting to the office location. Candidates applying for this role should possess a Bachelor's degree and at least 1 year of experience in an International BPO setting. The salary for this position ranges from Rs. 25,000 to Rs. 38,000 (in hand). In addition to the salary, you will be entitled to benefits such as health insurance and Provident Fund. There is also a performance bonus included in the compensation package. If you are considering applying for this position, you should be willing to reliably commute to Badarpur, Delhi, or be open to relocating to the area before the expected start date of 12/10/2024.,

Description PERMANENT WORK FROM HOME OPPORTUNITY !!! WORK TIMINGS: HYBRID SHIFT (3.30PM TO 12.30AM IST CUSTOMER SUPPORT REPRESENTATIVE/APPLICATION SUPPORT ANALYST (front lines) Essential Functions/Responsibilities Provide front-line support for our software applications via email or web form within organization-level agreements. (Optionally phone, and virtual screen share.) Document all relevant information related to customer requests in an organized fashion. Regular and predictable attendance for the designated shift may include rotating holiday support. Educate customers to help them gain value from our suite of products. Build rapport with our customers and drive high customer satisfaction. Follow department and Enverus processes and procedures. Accountable for overall individual/team productivity and performance through personal contributions (achieving set KPIs). Collaborate with team members and proactively participate in team discussions. Investigate data and product-related issues, escalate product bugs or data issues to the second line level, thoroughly document pertinent information which enables resolution, and anticipate follow-up questions and next steps. Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product. Provide updates to customers on outstanding issues that have yet to be resolved. Role Competencies And Skills Enjoy working with peoplekind and patient demeanour. Comfortable talking to the older demographic Strong organization and analytical and interpersonal skills include listening, asking questions, demonstrating empathy, and caring. Self-disciplined, resourceful, proactive, and productive. Comfortable working in a fast-paced, changing environment Excellent written and verbal communication in English. Leverages Customer Service expertise to effectively resolve client inquiries. Proven ability to work under pressure to take action and achieve results. Ability to think outside the box to anticipate follow-up questions and concerns before addressing them proactively. Handles quick context changes and can multitask. Understand balance between quality and quantity. Proficiency in resolving both internal and external conflicts professionally. Thrives in team environments and contributes to group discussions. Demonstrates resilience through a positive approach to change and challenges. High level of self-awareness, problem-solving skills and self-regulation. DAY-TO-DAY ACTIVITIES Pull cases from the BSP queue flagged as Tier 1, and they are handled promptly. Manage open cases from the personal queue and ensure the proper follow-up protocols are met. Review and update escalated issues by using Salesforce and Jira platforms. Collaborate with team members via chat rooms, emails, and phone calls. Ensure that all the communication shared is understood and followed. Help customers with general data or product questions Respond to email and web form inquiries within the established parameters. Assist other team members with their queue is follow-ups need to be completed. Handle emails to troubleshoot customers" issues via our available platforms (Salesforce, Five9). Ad hoc tasks. COMPETITIVE PROFILE 3+ years experience in application support roles or similar client-facing roles. Bachelor's Degree (Information Technology background preferred) Strong, advanced understanding of Microsoft Applications, especially Excel Industry experience or an industry degree is a plus. Understanding how CRM systems work will be an advantage E.g., Salesforce Previous exposure to Jira, Microsoft Teams, and Confluence will be a plus. PHYSICAL DEMANDS Ability to sit for long periods, work on a computer with repetitive motions and utilize devices typically found in an office environment. Travel requirements: 0% or as required for company needs.,

Roles and Responsibilities JOB LOCATION- LOCATED IN KOLKATA We are up with the requirement of Sr. Associate 1 year of mandate experience into international voice Share your cv to HR SHREERUPA - 8981509748 EXCELLENT ENGLISH IS A MUST. COMPLETE NIGHT SHIFT- WORK FROM OFFICE ONLY 5 days working , 2 days week off EXCELLENT ENGLISH ONLY ONLY GRADUATES CAN APPLY TOO. CANDIDATES WHO CAN SPEAK IN EXCELLENT ENGLISH SHALL ONLY APPLY. LOCATION - Kolkata FLUENCY IN ENGLISH IS MANDATORY. IMMEDIATE JOINERS ONLY CANDIDATES RESIDING WITHIN 20 KILOMETERS AROUND SECTOR 5 CAN ONLY APPLY! AGE LIMIT - 30 Required Candidate profile SHOULD BE A 12TH PASS SHOULD BE ABLE TO COMMUNICATE IN ENGLISH FLUENTLY IMMEDIATE JOINERS REQUIRED Share your cv to HR SHREERUPA - 8981509748

Top MNC is hiring for International Voice Blended and Chat Process Shift - USA Shift Candidate Must be excellent in English Communication CTC- 3.5 LPA - 6LPA (0-5 Years of Exp) 5 working Days Call / WhatsApp- 9147047911, 9147047908, 9831388551

Hiring for Non - Voice Process Must have 6 months of experience in customer support - International Non voice process. Must be graduate and only immediate joiners are considered. Excellent English Communication Location: Pune Salary: Up to 5LPA Both side cab facility 5 days working & rotational off Call & WhatsApp to get your interview schedule: HR Ganesh - 9214095763

Graduate and Undergraduate both can apply. Good communication in English language and excellent verbal fluency required. At least 6 months of INTL process exp along with Tech exposure. 5 Days Working; Rotational Shifts with Rotational Weekly Offs

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Regulatory Compliance New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Communication SkillsIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsStrong coping, emotional resilience, and stress-management skillsExcellent comprehension and communication Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Qualification Any Graduation

Skill required: KYC Screening - Know Your Customer (KYC) Designation: Regulatory Compliance New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Communication SkillsIn this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shiftsStrong coping, emotional resilience, and stress-management skillsExcellent comprehension and communication Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies Strong attention to detail Comfort synthesizing and analyzing information from multiple streams Strong critical thinking and decision-making skills Qualification Any Graduation

Skill required: Digital Inside Sales - Inside Sales Designation: Advertising Sales Rep Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. What are we looking for Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams.Provide support for lead/opportunity generation:conduct calls / send emails / connect via social media to generate leads, schedule first meetings for sales/pre-sales, conduct customer surveys, identify participants for events, and bring awareness of the product or offering on behalf of sales/marketing teams. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

The associate will handle queries relating to products and services over live chat and emails. The associate will be responsible for timely and accurate support to customers with a strong focus on high standards for the role. Demonstrates end-to-end ownership of every interaction coupled with proactive problem-solving and provides exceptional support to our customers. Both freshers and experienced can apply. Excellent verbal and written communication is mandate. High School Diploma or Equivalent and above (Graduation is not mandatory)

As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity. Location - Navi Mumbai,Thane,Mumbai,Chandigarh,Mohali,Pune,Mumbai,India,Gurugram,Coimbatore,Mumbai Suburban,Bengaluru,Dombivli,Chennai,Chand,Panchkula,Pimpri-Chinchwad,Panvel,Ulhasnagar,Kharar,Hyderabad, Pune, Mumbai, Gurugram, New Delhi, Chennai, Hyderabad, Noida, Ahmedabad,Bhiwandi,Manesar,Tiruppur,Andheri,Whitefield,Kalyan,Tambaram,Secunderabad,Noida,Greater Noida,Gandhinagar, Vashi, Dombivli, Navi Mumbai, Panchkula, Thane, Mohali, Kharghar, Gachibowli, Manesar, Delhi, Belapur, Kalyan, Panvel, Borivali, Dwarka, Palakkad, Kandivali, Indiranagar, Ulhasnagar, Sohna, Faridabad, Ghaziabad, Indirapuram, Airoli, Andheri, Koramangala, Badlapur, Kukatpally.

Greetings From Scorelabs Inc ! International Premium Chat Process Goo English Communication Contacting existing customers as well as prospective customers Obtaining customer information and other relevant data Call Hr Bhargavi - 9182294454 Required Candidate profile Minimum Graduation Person Should have Minimum 1 Year Experience in Chat Process Only ( International ) 5 days working 2 days rotational offs Permanent night shifts/rotational shifts

Job Description: Inbound Chat Analyst As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Responding to incoming chats from customers in a professional and courteous manner. Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions. Proactively seeking opportunities to upsell and cross-sell products and services to customers. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent written communication skills in English. Previous experience in a customer service and sales role, preferably in a chat or online environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. Location - Navi Mumbai,Thane,Mumbai,Chandigarh,Mohali,Pune,Gurugram, Coimbatore, Mumbai Suburban,Bengaluru,Dombivli,Chennai,Chand,Panchkula,Pimpri-Chinchwad, Panvel, Ulhasnagar,Kharar,Hyderabad,New Delhi,Noida,Ahmedabad,Bhiwandi, Manesar, Tiruppur,Tambaram,Greater Noida,Gandhinagar,Kharghar,Palakkad,Sohna, Faridabad, Ghaziabad,Badlapur,Andheri,Whitefield,Kalyan,Secunderabad, Vashi, Gachibowli, Delhi, Belapur, Kalyan, Borivali, Dwarka, Kandivali, Indiranagar, Indirapuram, Airoli, Andheri, Koramangala, Kukatpally If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.

IMMEDIATE JOINER FRESHER/ EXPERIENCE HSC/GRAD/PG 5/6 WORKING DAYS ROTATIONAL SHIFT/INCLUDING NIGHT SHIFT INTERNATIONAL VOICE/ NON VOICE PROCESS DOMESTIC PROCESS MALAD /THANE/ AIROLI CONTACT - HR YASHIKA (9897759133 ) Required Candidate profile FRESHER/EXPERIENCE GRAD / PG /HSC IMMEDIATE JOINER MALAD / THANE/AIROLI Perks and benefits BONUS CAB FACILITY INCENTIVES

SUMMARY Battery Manufacturing Assembly Line Operator Location: Ahmednagar, Maharashtra Type: Onsite Work, Apprentice Salary: 15,713/- per month (take-home) Qualification: ITI - Any trade and Class 12th Shifts: Rotational Job Role & Responsibilities: As a Battery Manufacturing Assembly Line Operator, you will be an integral part of our battery production process. Your responsibilities will include: Operating machinery to facilitate battery production. Assembling battery components with precision and meticulous attention to detail. Adhering to safety procedures and maintaining a clean and organized work environment. Collaborating with team members to achieve daily production goals. Requirements Requirements: Educational Qualification: ITI/ Class 12 in any trade Experience: Freshers (Male) Physical Fitness: Candidates must be physically fit for the role. Willingness to relocate to Ahmednagar. Shift Flexibility: Willingness to work in rotational shifts. Benefits Competitive Salary: 15,713/- per month (take-home). Meals and Accommodation: Accommodation and food is available at minimum cost. Overtime Pay: Over Time Pay available. Rs. 139 / Hour Certification: NSDC Apprentice Certificate after successful completion. Learning & Growth: Hands-on experience and learning opportunities in a supportive environment.

Position: Logistics Back Office Executive Education Qualification: Bachelor s degree in Logistics, Business Administration, Supply Chain, or related field. Year of Experience: 1-3 Years No of Positions: 2 Roles & Responsibilities: Familiarity with international shipping and documentation Ability to effectively communicate with International clients Voice and email support Basic understanding of inventory and warehouse management principles. Experience with TMS (Transportation Management Systems) or WMS (Warehouse Management Systems) is a plus. Very good written and verbal communication skills. Good knowledge of MS Office, especially Excel. Logistics Back Office Executive

Job Overview: iEnergizer is seeking motivated and skilled individuals to join our Go Magenta US Telecom Blended Process team (70% Chat & 30% Voice). If you have a passion for delivering exceptional customer service and possess international BPO experience in a chat/email or blended process, this is the perfect opportunity for you. The role involves managing customer interactions related to US telecom services via chat and voice channels. You will be responsible for resolving customer queries, providing information about services, and ensuring the highest level of customer satisfaction. Key Responsibilities: Provide customer support related to US telecom products and services primarily through chat (70%) and voice (30%). Respond to customer inquiries, resolving issues related to billing, accounts, troubleshooting, and service-related concerns. Manage multiple customer conversations simultaneously via chat and voice, ensuring efficient responses and issue resolution. Follow all standard operating procedures (SOPs) while interacting with customers to maintain consistency and accuracy. Handle escalated issues and ensure a high level of customer satisfaction. Document customer interactions and ensure all information is updated in the system accurately. Meet the daily, weekly, and monthly performance targets for response times, customer satisfaction, and issue resolution. Participate in training and development sessions to stay up-to-date with product knowledge and enhance communication skills. Required Skills & Qualifications: Educational Qualification: Any graduate or undergraduate. Experience: Minimum of 6 months of experience in international chat/email or blended processes. Communication Skills: Excellent written and verbal communication skills in English. Technical Skills: Basic proficiency with MS Office and the ability to use chat platforms and other customer service tools effectively. Availability: Willingness to work in rotational shifts (including night shifts) and on rotational off days. Personality Traits: Strong multitasking abilities, problem-solving skills, attention to detail, and a customer-centric approach. Preferred Experience: Previous experience in US telecom customer support is a plus.

Profile Summary- Looking for Customer Care Executives. She/he will handle customer service in Travel Industry experience inquiries and problems associated with the servicing of companys client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service Resolve the passenger query in damaged baggage, delayed baggage, missing baggage items, and damaged baggage items. Settle the claim as per the Montreal Convention. Resolve the passenger's query for delayed and cancelled flights on direct flights. For payment queries, pend the query with a refund teams. Knows how to read the PNR in Sabre. Use Pegasus to reactivate the World Tracer. Settle the World Tracer for delayed and damaged baggage claims. Primary Job Responsibility: Understands the various computer screens and how to utilize them effectively Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance Adheres to all company and specific Contact Centre policies and procedures Completes any work as assigned by Management Education and Essential Experience: 6 Months Travel experience Resolve the passenger query for damaged baggage, delayed baggage, missing baggage items, and damaged baggage items. Graduate Undergraduate Excellent Written and spoken communication, Computer Skills ability/experience using computer applications Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) Open to work in a voice environment