E-Commerce Associate

Job Summary: We are seeking a proactive and detail-oriented E-commerce Executive with a minimum of one year of experience to join our dynamic team. The ideal candidate will be responsible for managing and optimizing our online sales channels, ensuring smooth operations from product listing to order fulfillment, and contributing to the growth of our e-commerce business.

Key Responsibilities:

• Create, update, and manage product listings on various e-commerce platforms (e.g., company website, Amazon, Flipkart etc.) with accurate descriptions, images, pricing, and specifications.
• Ensure product data integrity and consistency across all online channels.
• Optimize product titles, descriptions, and keywords for search engine visibility (basic SEO).
• Monitor and process daily e-commerce orders accurately and efficiently.
• Coordinate with warehouse/logistics partners for timely dispatch and delivery.
• Manage returns, exchanges, and cancellations in adherence to company policies.
• Track shipments and update customers on order status.
• Maintain accurate inventory records for online sales.
• Regularly update stock levels across all platforms to prevent overselling or stockouts.
• Coordinate with the procurement team for timely replenishment of popular products.
• Address customer inquiries, complaints, and feedback related to online orders, products, and deliveries via email, chat, or phone.
• Ensure high levels of customer satisfaction and positive reviews.
• Assist in maintaining the health and performance of the e-commerce website and marketplace accounts.
• Identify and troubleshoot any website or listing issues.
• Stay updated with new features and best practices of various e-commerce platforms.
• Generate daily/weekly/monthly sales reports for e-commerce channels.
• Monitor key e-commerce metrics (e.g., conversion rates, traffic, average order value).
• Assist in analyzing sales data to identify trends and opportunities.
• Assist in executing online marketing campaigns (e.g., promotions, discounts, banners) on e-commerce platforms.
• Support basic social media updates or content creation for e-commerce promotions.

Required Skills and Qualifications:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum 1 year of hands-on experience in E-commerce operations.
• Proven experience with major e-commerce platforms (e.g., Shopify or marketplaces like Amazon Seller Central, Flipkart Seller Hub).
• Proficiency in Microsoft Office Suite, especially Excel.
• Strong understanding of online sales processes, logistics, and customer service.
• Excellent communication (written and verbal) and interpersonal skills.
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Proactive, problem-solving attitude with a strong sense of ownership.

Preferred Skills (Optional):

• Basic knowledge of digital marketing concepts (SEO, SEM, social media marketing).
• Experience with CRM software.
• Ability to work independently and as part of a team in a fast-paced environment.

What We Offer:

• Competitive salary and benefits.
• Opportunity to work in a growing industry and contribute to a fast-paced e-commerce business.
• A collaborative and supportive work environment.
• Opportunities for professional growth and development.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Morning shift

Work Location: In person

Application Deadline: 05/07/2025