E-Commerce & Admin Coordinator

Job Title:

Location:

Job Type:

Skills Required

Administrative Support

Data Preparation

E-commerce

Human Resources

Key Responsibilities

1. Upload and manage product listings across marketplaces and the brand website

2. Coordinate with warehouse/logistics to ensure timely order dispatch

3. Respond to customer queries via email/chat/social media and handle order-related issues, including returns, exchanges, and refunds.

4. Generate and maintain daily, weekly, and monthly e-commerce performance reports.

5. Track sales, conversion rates, cart abandonment, and other KPIs.

6. Liaise with e-commerce platforms (e.g., Amazon, Flipkart, Shopify).

7. Coordinate with external vendors for photography, content, packaging, etc.

8. Manage calendars, schedules, and team communication tools.

9. Assist in organizing team meetings, logistics, and documentation.

10. Update internal inventory trackers.

11. Support purchase order processing and vendor coordination.

13. Maintain organized digital records of invoices, bills, agreements, etc.

14. Ensure timely and accurate data entry across tools and systems.

15. Coordinate with the finance team for invoice clearance and vendor payments.

16. Ensure GST and other relevant compliance documentation is in place.

17. Handle miscellaneous administrative tasks.

18. Support HR/admin in onboarding materials, courier management, and stationery.

19. Handle day-to-day operational errands as required.

Candidate Requirements

1. 1–3 years in e-commerce operations, admin coordination, or back-office roles.

2. Prior experience with platforms like Shopify, Amazon, Flipkart, or WooCommerce is a plus.

3. Graduate in Business Administration, Commerce, or related fields.

4. Basic understanding of e-commerce workflows and logistics preferred.

5. Proficient in MS Excel, Google Sheets, and basic reporting.

6. Familiarity with e-commerce CMS, inventory tools, and admin software

7. Strong written and verbal communication in English.

8. Ability to professionally communicate with vendors, partners, and customers.

9. Highly organized with attention to detail.

10. Comfortable managing multiple trackers, schedules, and priorities

11. Responsible, dependable, and solution-oriented.

12. Positive attitude and a willingness to learn and grow with the team

13. Comfortable working in a fast-paced startup or digital-first environment.

14. Hybrid or full-time in-office availability (as per company setup).

15. Interest in fashion, retail, or digital commerce (if relevant to your brand).

16. Ability to join within a short notice period preferred.

Range

10 - 25 K