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Dotnet Support Analyst

Dotnet Support Analyst

NTT DATA

0 years

4 - 6 Lacs

Bān

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

support analysis management escalation metrics automation efficiency service integration .net sap servicenow azure devops monitoring

Work Mode

On-site

Job Type

Part Time

Job Description

Incident & Problem Management:
Managing end-to-end incident resolution against SLAs. Ensuring timely problem resolution and root cause analysis. Effective management of Major Incidents. Providing 24/7 support for critical issues or alternative escalation procedures. Aligning AMS SLAs with the client defined performance metrics. Continuous Improvement:
Identifying and implementing automation and cost efficiency opportunities. Delivering on the continuous improvement roadmap. Recommending service improvements to improve performance. Technical Support & Integration Management:
Supporting .Net applications and Ecommerce application integration into SAP. Managing integrations with SAP, Document Management Systems and other Third-party systems. Delivering service and change through tools such as ServiceNow and Azure DevOps. Proactive monitoring and associated action to maintain system hygiene and performance

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Dotnet Support Analyst