Dispatch Manager

Job Summary The Dispatch Manager oversees the coordination and execution of dispatch operations, ensuring goods, services, or field personnel are deployed efficiently, safely, and on schedule. This role involves supervising staff, managing routes, maintaining regulatory compliance, and delivering outstanding customer service. Key Responsibilities Oversee daily dispatch operations and manage scheduling to guarantee on-time dispatch of goods, services, or technicians. Assign routes and tasks based on availability, driver/technician qualifications, and proximity to reduce downtime and improve efficiency. Monitor fleet or field activity using GPS and dispatch systems; adjust schedules in real-time to address delays. Recruit, train, and evaluate dispatch staff and drivers, and manage scheduling, performance, and attendance. Develop and enforce policies, procedures, and safety protocols; ensure compliance with legal regulations and company standards. Act as customer liaison: provide status updates, handle queries, and resolve dispatch-related issues. Track and analyze dispatch performance metrics—on-time delivery rates, fleet utilization, transportation costs—for continuous improvement. Coordinate with warehouse, logistics, maintenance, and customer service teams to align operations. Oversee vehicle or equipment maintenance schedules and liaise with fleet managers or suppliers as needed. Prepare operational reports and contribute to strategic planning and budgeting. Address emergencies or unexpected disruptions proactively—such as traffic, vehicle breakdowns, or staffing shortages.