Director Business Operations

As a Team Manager at Trimont, you will play a crucial role in overseeing the covenant monitoring process and the new loan boarding process. Your responsibilities will include managing a team of up to 15 Full-Time Equivalents (FTEs) and ensuring the completion of loan covenants per Service Level Agreement (SLA). You will be accountable for all aspects of business delivery, stakeholder engagement, and people management. Your role will involve working closely with team members to ensure smooth operations, handle escalations effectively, and provide guidance and feedback for team members to perform their duties efficiently. You will be responsible for managing the workflow between India and US teams, monitoring productivity and quality, and fostering a collaborative environment to achieve key performance indicators. To excel in this position, you should hold a PG degree in commerce and management, possess 8-10 years of experience in multinational corporations, particularly in the banking sector, and have at least 1 year of people management experience or a similar leadership role. Directly supervising team members, having knowledge of commercial mortgage servicing or banking, and driving and motivating team members to achieve productivity targets are essential qualifications. Additionally, your role will involve managing multiple teams across different locations, supporting process expansion and new hire training, implementing best practices, and enhancing staff effectiveness through development opportunities. You will be required to communicate effectively with managers in India and the US, conduct performance reviews, and contribute to business transitions and analysis of complex data. Desired qualifications include certification in Commercial Mortgage Servicing, attention to detail, multitasking abilities, and a track record of identifying process improvements. You should also demonstrate proficiency in managing workload between multiple US teams and operating hours, as well as a commitment to maintaining risk and compliance frameworks. Trimont is committed to fostering diversity in the workplace and is an equal opportunity employer. We support individuals with disabilities during the application process and ensure a drug-free policy in our work environment to promote safety and productivity for all team members.,