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3.0 - 6.0 years
3 - 5 Lacs
Noida
Work from Office
NTT DATA is Hiring for Process and Communication Trainer at Noida Location. In these roles, you will be responsible for: Conducting/managing industry, process, compliance refreshers internal certification programs (as applicable). Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars. Developing/managing content (SOPs and training materials) as per required standards. Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance). Reporting training progress and training dashboards to management. Requirements for this role include: Overall 5+ year(s) of experience in BPO/International Banking Domain (AML /KYC/Customer Screening/Credit Cards) /Training. 3+ year(s) of experience in the International Banking industry that required an understanding of basic International Banking concepts 2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in International Banking Domain. Shift: Flexible Shift Timings (Monday to Friday Work from Office). Candidate should be open to work in Night Shift as well. Interested candidates may share their updated resume on Manori.Sachdeva@nttdata.com
Posted 1 day ago
0.0 - 5.0 years
1 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Urgent Requirement in Kotak Mahindra Bank - Kotak 811 Inbound Process Job Description: To Attend the inbound/outbound calls of customers to process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Graduation Mandatory Job Location: Wagle Estate, Thane Education Criteria: Graduate and above Age Criteria: 30 max Communication -Good Communication Skills Experience: Fresher Location :- Wagle Estate, Thane West To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Saumya:- 8263043709
Posted 2 days ago
0.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients . Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate , Commercial Lending Responsibilities Set up customers investment account, post issue services, and asset management Effectively analyze and decision fraudulent claims by using various applications Work and operate in a high volume and tight timeline environment to meet Service Level Agreements Qualifications we seek in you! Minimum qualifications Candidate should be open to working on weekends Candidate should be ready to stretch beyond shift hours to complete the volumes (Same day TAT driven process) Typing speed should be 30 WMP without errors Candidate should not have any long leave planned for the next 6- 8 months Basic Knowledge of banking, mutual fund, shares Basic Communication Skills (Writing Emails) Relevant work experience Preferred qualifications B.com Should be willing to work overtime and work on weekends Good analytical skills and strong customer focus Good interpersonal skills and ability to work independently Demonstrated ability to work with limited supervision Voice Level: 3A level Experience with good typing skills, banking knowledge and MS Office Knowledge Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
Posted 1 week ago
1.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Hi Warm Greetings from Rivera Manpower Services, Currently we are hiring for top MNC Note : Minimum One year Experience is International voice Process is a Must. Please call and book your interview slots: Maria - 9986584828 If not reachable, for further clarification you can drop your resume in WhatsApp to the number mentioned. Designation: Sr. Associate Location: Bangalore CTC: Upto 6LPA Process: International Voice Process(>1y exp) ROLES AND RESPONSIBILITIES Handle inbound and outbound customer calls in a professional and courteous manner. Resolve customer queries, issues, and complaints effectively and promptly. Provide accurate information about products/services, company policies, and procedures. Record all interactions and follow-up actions in the CRM system. Meet individual and team performance metrics (e.g., call handling time, customer satisfaction). Escalate unresolved or complex queries to the appropriate departments. Stay up-to-date with product knowledge, system updates, and process changes. Maintain a positive and empathetic attitude toward customers at all times. Ensure compliance with company standards, security policies, and confidentiality agreements. Work in rotational shifts, including weekends and holidays if required. Immediate Joiners only Required Candidate profile * Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory. *Only Customer Service Experience. * International Voice Background preferred. Perks and Benefits *Night Shift allowance *daily Food allowance *Both Ways Cab Provided. *incentives *insurance Regards, Maria - 9986584828
Posted 1 week ago
2.0 - 4.0 years
2 - 3 Lacs
Pune
Work from Office
1. Current hands on experience in Tally Prime. 2. Minimum 2 to 4 years experience in real estate industry . 3. Knowledge about banking process. 4. Having knowledge about bank reconciliation (creditor & debtor) 4. Knowledge about RERA account 5. Urgent joining will be preferred
Posted 1 week ago
1.0 - 3.0 years
3 Lacs
Ernakulam
Work from Office
Role & responsibilities Handle and monitor the performance of agents as part of duties of a tele coordinator including preparation of entire MIS related jobs, develop automation procedures for quick delivery of reports, develop easy methods of handling data at all levels etc. Any other tele calling activities assigned to the outsourced personnel from time to time. Preferred candidate profile Graduate Degree Requisite communication skills in specified languages Ability to ensure adherence to deadlines Minimum Financial Knowledge Proficient and experienced in handling advanced Microsoft tools like MS Excel , Word etc. ,knowledge of macros ,skills to develop automation in Excel for quick and efficient delivery of MIS as and when demanded. Experience of at least 1 year in business process outsourcing services /telemarketing in the service industry is desirable. Banking Knowledge Ability to sell Banking products/services
Posted 1 week ago
5.0 - 8.0 years
60 - 96 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
We are seeking experienced and highly skilled Test Management Professionals with expertise in Jira and a strong background in the Payments domain. The ideal candidates will play a crucial role in managing end-to-end testing processes, particularly focusing on MX and MT messaging, ISO 20022 standards, and leveraging Jira as the primary test management tool. This is an excellent opportunity for individuals who thrive in a fast-paced banking environment. Responsibilities: Lead and execute test management processes for payments applications. Possess hands-on experience in managing Jira, including configuring projects, workflows, issue types, and dashboards for effective test management. Utilize Jira as the primary test management tool for test case management, test execution tracking, defect logging, and reporting. Apply significant and demonstrable experience in analyzing and documenting business requirements for global applications. Conduct extensive testing of payments messaging, including: MX messaging (e.g., pain.001, pacs.008). MT messaging (e.g., MT 103, MT 202, MT 2020 cv). Demonstrate in-depth knowledge and practical experience with ISO 20022 payment standards. Collaborate effectively with business analysts, developers, and other stakeholders to ensure comprehensive test coverage and high-quality deliverables. Generate and present clear, concise test reports and metrics to stakeholders. Ensure adherence to quality assurance best practices throughout the software development lifecycle. Required Skills and Experience: Total Years of Experience: 5-8 years in Software Testing/Quality Assurance. Relevant Years of Experience: 5-8 years, with a strong focus on test management and payments domain. Payments Domain Expertise: Extensive experience in the Payments domain. Proven experience with MX messaging. Hands-on testing experience with pain.001 and pacs.008 messages. Expertise in ISO 20022 standards. Experience with MT and MX messaging. Familiarity with specific MT messages such as MT 103, 202, 2020 cv. Mandatory Skills: Jira (hands-on experience managing and using Jira as a test management tool). Strong Test Management Processes knowledge and application. Desired/Secondary Skills: Proven, significant, and demonstrable experience in analyzing and documenting business requirements for global applications. Additional Information: Max Vendor Rate: INR 7500 INR/day + tax Background Check: Pre-onboarding Shift Timings: No specific shift work outside of standard daylight hours.
Posted 1 week ago
2.0 - 4.0 years
1 - 4 Lacs
Pune
Work from Office
- Rest & SOAP API, POSTMAN, Banking Knowledge & Good Communication Skills Collaborate with clients to understand their business requirements and objectives for software/system implementations Assist in defining project scope, goals, and deliverables, and develop detailed implementation plans Conduct thorough analysis of client systems, processes, and workflows to identify gaps and opportunities for improvement Coordinate with internal teams, such as development, QA, and support, to ensure seamless integration and deployment of software solutions Provide expert guidance to clients on best practices and strategies for successful implementation and adoption of our products Develop and maintain project documentation, including project plans, requirements, specifications, and user manuals Conduct user training sessions and workshops to educate clients on system functionalities and usage
Posted 2 weeks ago
0.0 - 3.0 years
2 - 3 Lacs
Mumbai
Work from Office
Associate/Sr. Associate - Voice-Mumbai Full-time Company Description About The Role Candidate should have experience into AML, KYC, Transaction Monitoring, CDD & EDD, Fraud, Disputes, Insurance, Underwriting, Secondary Research, Financial Research, PPT, Banking Knowledge, Mortgage, Loan Processing, Trade Finance, Payments, Editorial Services, Market Research. Perform all duties within team and personal targets. Meet or exceed performance targets, including quality assurance scores, customer satisfaction ratings, and response times. Monitor and action assigned queue. Perform all duties within team and personal targets. Candidate should be able to work under pressure. Must be comfortable with 24*7 work environment especially night shifts. Qualifications Graduate and Under Graduate Additional Information Nigh Shifts/Rotational ShiftsCookies Settings
Posted 3 weeks ago
5.0 - 8.0 years
1 - 4 Lacs
Pune
Work from Office
Job Information Job Opening ID ZR_2208_JOB Date Opened 17/04/2024 Industry Technology Job Type Work Experience 5-8 years Job Title Implementation Analyst City Pune Province Maharashtra Country India Postal Code 411014 Number of Positions 4 - Rest & SOAP API, POSTMAN, Banking Knowledge & Good Communication Skills Collaborate with clients to understand their business requirements and objectives for software/system implementations Assist in defining project scope, goals, and deliverables, and develop detailed implementation plans Conduct thorough analysis of client systems, processes, and workflows to identify gaps and opportunities for improvement Coordinate with internal teams, such as development, QA, and support, to ensure seamless integration and deployment of software solutions Provide expert guidance to clients on best practices and strategies for successful implementation and adoption of our products Develop and maintain project documentation, including project plans, requirements, specifications, and user manuals Conduct user training sessions and workshops to educate clients on system functionalities and usage check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested
Posted 3 weeks ago
2.0 - 3.0 years
2 - 3 Lacs
Coimbatore
Work from Office
Knowledge in Monthly Financial Report.understanding of Banking product and Financial regulations.Monitoring financial records, analysing performance for reducing financial cost.Manage cash flow effectively,ensuring adequate liquidity,working capital. Required Candidate profile Ensure adherence to customs regulations, import/export laws, and relevant policies.Preparing and managing necessary documentation such as bills of lading, packing lists, certificates of origin,invoice
Posted 4 weeks ago
0.0 years
1 - 2 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Job Description : Designation: Transaction processing Representative Role : TPR _US Health care Process_Insurance_Non Voice Shifts : 5:30 to 3:00 AM (Rotational Shifts and night shifts) WFH/WFO : WFO Working Days : 5 (Mon to Friday) Salary : 20100 CTC Take home : 15500 Cab Facility : 2 way Location @ Mumbai - Airoli ( MDC 7) Experience : Only 2025 fresher Eligible Batch : BCOM BBA BMS BBI BAF 10 th 12th Graduation : 1234 hardcopies 5 online copy 6th hall ticket Pan card Adhar card Name as per pan card in all certificates Address proof mandatory
Posted 1 month ago
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