2213 Desktop Support Jobs - Page 12

Position: IT Desktop Support Engineer Location: 5 days/week On-Site in 55 Water St NYC Long term contract Job Purpose: The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits. Operation Roles and Responsibilities Basic experience in IT industry Good client management & communication skills Good Understanding of ITIL concept & Service Now Computer OS/Peripherals troubleshooting. Asset/Inventory Management Ensure tickets are updated on time and adhere to required SLA. Handling different PC operating systems (Windows 7, 10) Handling end users incidents and IMAC requests using Service NOW ticketing tool Performing Hardware/Software installation (understanding of deployment tools like SCCM) End-user support Break fix & Service Requests Desktop/ Laptop/Network Printers Management. Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) Image Deployment using SCCM & Auto Pilot VDI technologies Citrix Xendesktop, Azure cloud PC. Laptop AV/endpoint security Management for Mcafee, Cortex XDR. User Data Management (OneDrive, Office 365) Refresh of old asset from windows 7 to windows 10. MTR Video conference support for meeting room and events. Vendor coordination for hardware/spare replacement Incident Management, service Request management, asset Management Support Queue Management to avoid and SLA misses Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database. Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes. Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable timeframe. Responsible for successful deployment and upgrades of laptops & workstations. Ability to work independently and in a team environment. ",

Interested Candidates may connect to Ms.Raminder Kohli-9354648803 (11:00 AM - 05:00 PM) Client Overview Transcom is a globally recognized leader in customer experience solutions, providing high-quality support and service operations for top global brands. As a Customer Success Associate in the Vivint process, you will handle chat-based tech support for international customers, ensuring efficient and professional resolutions. Job Overview We are hiring Customer Success Associates for the Vivint Tech Support Chat Process at Transcom. This is a non-voice, work-from-office role focused on delivering world-class chat support to international customers. Ideal candidates must have strong command of the English language and at least 6 months of international process experience. Key Responsibilities Provide chat-based tech support to international clients. Resolve customer issues professionally and in a timely manner. Maintain high accuracy and customer satisfaction levels. Communicate clearly and effectively in English. Collaborate with internal teams to escalate and resolve issues as needed. Qualifications & Experience Education: Graduate in any field; undergraduates are also eligible. Experience: Minimum 6 months of experience in an Technical process. Skills: Excellent written communication and English fluency required. Work Schedule & Shifts 5 Days Working Rotational Shifts Rotational Weekly Offs Salary & Benefits CTC: 25,000-31,000 per month Perks: Both side cabs provided

Role & responsibilities Outlook Configuration & Installation, Troubleshooting, Network, BSOD, Windows Preferred candidate profile Exp- 1+ Years Notice Period: Immediate/ 15 Days Location: Jaipur Good communication Skills. Candidate must have their Bike/ Scooty

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Excellent problem solving & multitasking skills Hardware and Networking Troubleshooting Microsoft outlook Knowledge of network troubleshooting,Ethernet & IP configuration 2014 to 2024 batch can apply

Resolve IT issues, install/configure desktops (Windows/Linux) Must be willing to relocate (PAN INDIA) Handle network troubleshooting, and contribute to developing IT infrastructure. Required Candidate profile Graduate with 2–3 yrs IT support experience. Should hold certification in Redhat. Strong in troubleshooting, OS handling, and networking. Good communication is essential.

Installation, configuration, and troubleshooting of computer hardware (desktops, laptops, workstations, servers, etc.).Support the setup VPN.PMactivities to ensure smooth ,IT L1 and L2 support operations.login issues, password resets

Position Overview Seeking a highly skilled and motivated Device42 Discovery Tool L3 Transformation Engineer who will be responsible for overseeing the transformation and integration processes of Device42, ensuring seamless discovery and management of IT assets. This role requires a deep understanding of IT infrastructure, strong analytical skills, and a proactive approach to problem-solving. Key Responsibilities Device42 Configuration and Deployment: Configure, deploy, and manage the Device42 discovery tool to ensure comprehensive and accurate discovery of IT assets across the organization. Transformation and Integration: Lead the transformation and integration efforts to ensure Device42 is effectively integrated with other IT management tools and systems. Data Analysis and Reporting: Analyze discovered data, generate reports, and provide insights to support IT asset management and optimization. Issue Resolution: Act as the L3 escalation point for any issues related to Device42 discovery and transformation processes, providing expert troubleshooting and resolution. Documentation and Training: Develop and maintain comprehensive documentation for Device42 configurations, processes, and best practices. Provide training to other team members as needed. Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the effectiveness and efficiency of the Device42 discovery tool. Required Qualifications Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: Minimum of 5 years of experience in IT asset management, configuration management, or a related field, with at least 2 years of hands-on experience with the Device42 discovery tool. Technical Skills: Proficiency in configuring and managing the Device42 discovery tool. Strong understanding of IT infrastructure, including servers, networks, and applications. Experience with data analysis and reporting tools. Familiarity with integration tools and methodologies. Problem-Solving: Excellent analytical and troubleshooting skills, with the ability to resolve complex issues efficiently. Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders. Team Player: Ability to work collaboratively in a team environment and provide mentorship to junior team members. Certifications: Relevant certifications in IT asset management or configuration management are a plus. Experience: Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: Device42 Discovery. Experience:5-8 Years.

- Opportunity with Billion Dollar Multinational GCC. - Amazing CTC - Comprehensive IT support, including deskside assistance, basic server administration and basic networking, laptop, printers and scanner configuration Required Candidate profile - 4+ Yrs in Desktop, hardware and application support. - Experience in deskside assistance, basic server administration and basic networking, laptop, printers and scanner configuration

-Nexthink Consultant L3 Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Proactively analyse the Nexthink environment for the issues/impediments Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Mandatory Skills: : UxM - NexThink Experience: 5-8 Years

Hiring Desktop Support Engineer (3–5 yrs exp) at GIFT City, Gandhinagar. Strong in Windows/Mac, AD, O365, and hardware/software/network support. IT degree/diploma required.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

Hiring for Technical voice process UG/Grad with 1yr customer service Exp. required Salary upto 4.70LPA, 34K In hand Loc- Gurgaon 5 Days working/Rotational shift & Off Cabs & cab allowance Call & WhatsApp Lakshita 8595954721 Zam 9910972518 Required Candidate profile Candidate must have good communication skills Candidate should be comfortable in night shift.

F. T. Solutions is looking for IT Desktop Support to join our dynamic team and embark on a rewarding career journey. Provide technical support to users by diagnosing and resolving hardware and software issues. Install, configure, and update desktop operating systems and applications. Troubleshoot network connectivity problems and ensure seamless communication. Maintain and manage user accounts and permissions in Active Directory. Assist with the setup, maintenance, and repair of IT equipment. Document technical procedures and solutions for future reference. Support IT team projects and initiatives to enhance overall system performance.

IT Support & Infrastructure Management: Manage user onboarding/offboarding including email, VPN, access rights, and device handover. Install, configure, upgrade, and troubleshoot workstations, laptops, printers, and office tech equipment (Windows, Apple, Linux as needed). Maintain and regularly update asset inventory, software licenses, and AMC schedules. Ensure network security, backups, security system configuration, VPN, and endpoint protection are consistently maintained. Liaise with external vendors for IT procurement, AMC, and system upgrades. Proactively monitor IT infrastructure performance and take preventive measures to avoid downtime. Maintain and improve IT policies and documentation for internal processes. Maintain and update records for IT assets (laptops, accessories, licenses, etc.) including issuance, returns, and condition tracking on Keka. Office Admin Management: Manage domestic and international travel bookings (flights, trains, cabs, hotels) for employees and guests. Monitor office stock and manage procurement of pantry items, beverages, cleaning supplies, and other consumables. Ensure proper upkeep and functionality of office premises including seating arrangements, air-conditioning, lighting, cleanliness, and maintenance. Liaise with building/facility management and internal teams for repairs, access cards, and compliance matters. Assist in organizing office events and other employee engagement activities. Manage courier services, incoming mail, and visitor coordination. Maintain admin trackers, expense records, and periodic reporting to HR/Admin/Finance. Key Requirements: Bachelor's degree in IT/Computer Science or a related field. Strong working knowledge of: Windows & Mac environments Google Workspace / Microsoft 365 Networking fundamentals (LAN/WAN, VPN, firewalls) Hardware troubleshooting & endpoint security tools Effective communication and people skills. Excellent organizational and multitasking ability. Detail-oriented with a proactive approach to problem-solving. Ability to work with multiple vendors and internal stakeholders. Willingness to work & manage both IT & Office Admin responsibilities.

Desktop support engineer Role Overview: As a Desktop Support Engineer, you will be the first point of contact for end-users seeking technical assistance. You will help resolve hardware, software, and network issues to ensure the smooth operation of IT services. This role is ideal for candidates who have recently graduated and are eager to start their careers in IT support. Key Responsibilities: Technical Support: Provide first-level support for desktop and laptop issues, including hardware failures, software malfunctions, and connectivity problems. Incident Management: Respond to service requests and incidents logged by users, ensuring timely resolution or escalation to higher-level support. Hardware Setup: Assist in the installation, configuration, and maintenance of desktop computers, peripherals, and software. User Assistance: Guide users through troubleshooting steps and educate them on basic technical procedures to avoid recurring issues. Documentation: Maintain accurate records of support activities, including ticketing systems, knowledge base updates, and hardware inventory. Collaboration: Work closely with other IT team members to ensure a cohesive approach to problem-solving and user satisfaction.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support. Experience: 3-5 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: : macOS Desktop Support Experience: 3-5 Years

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: : Desktop Support

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills:: Desktop Support

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: : Desktop Support Experience: 1-3 Years

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Desktop Support. Experience: 5-8 Years.

Location: Delhi Experience: 0-1 Year (Freshers Welcome) Salary: 12,000/month Job Type: Full-Time Job Description: We are hiring a fresher Desktop Support Engineer with basic knowledge of computer hardware and networking. The role involves assisting with desktop, laptop, and network troubleshooting. Requirements: Basic knowledge of desktop/laptop hardware Understanding of basic networking Diploma or Degree in IT/Computer Science preferred Interested candidates can share their cv on leena.yadav@teamcomputers.com or whatsapp at 959904793

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.