2213 Desktop Support Jobs - Page 16

Job Summary: We are seeking an IT Associate with 3+ years of experience to support and maintain our IT infrastructure, including systems, networks, hardware, and software. The role involves troubleshooting, user support, and ensuring the reliability of servers, networking equipment, and IT services. Key Responsibilities: Server & Network Management: Administer Windows Server environments, manage Active Directory, DNS, DHCP, and VPN connections. Hardware & Software Support: Install, configure, and troubleshoot PCs (Windows 7 and above), software, antivirus, printers, and network devices. User & System Management: Configure user profiles, manage Office 365/Outlook, and maintain security policies. Network Troubleshooting: Diagnose LAN/WAN, wireless, and VPN connectivity issues. Backup & Storage: Manage data backup solutions and configure NAS for storage. Inventory Management: Track and maintain IT inventory and spare parts. Security & Maintenance: Maintain firewall, antivirus systems, and apply software patches and updates. Linux Support: Provide basic support for Linux systems. Embrace Scripting: Utilize scripting skills (e.g., PowerShell, Python) to automate repetitive tasks, streamline configurations, and improve overall system management wherever possible . Champion Change & Innovation: Actively seek out and implement improvements to our IT systems and workflows. You'll bring an enthusiastic approach to introducing changes that speed up work and enhance productivity across the company. Implement Proactive Maintenance: Develop and execute a comprehensive schedule for regular maintenance of PCs, laptops, and the physical storage server , including software updates, hardware checks, and preventative measures to maximize longevity and stability. Boost Performance: Proactively identify and resolve performance bottlenecks for high-end workstations and render farms. You'll implement strategies to optimize computer performance , ensuring our powerful systems run at their peak. Added Advantages: Experience with Microsoft Azure cloud services. Familiarity with Fork (Git client) or similar version control tools. Experience with render farm management or 3D software (e.g., Autodesk Maya, 3ds Max, Blender, V-Ray, Corona Renderer). Preferred candidate profile Requirements Skills & Qualifications: 3+ years in IT support or system administration. Strong knowledge of Windows Server, Active Directory, DNS, DHCP, Office 365, and VPN. Experience with network troubleshooting, hardware support, and security tools. Familiarity with Linux and basic system administration. Excellent problem-solving and communication skills. Education & Certifications: Bachelors degree in IT, Computer Science, or related field (or equivalent experience). Relevant certifications (CompTIA A+, Network+, Microsoft, etc.).

Roles and Responsibilities: Be part of a 24x7 Grade Service Desk Team. Triage issues coming from all channels such as phone (Inbound & Outbound), chats, email web portal (Omni Channel). Prioritize customer urgency and issues. Search and reuse information from internal information repositories. Log all incidents, requests, and customer interactions into the case management system. Drive issues through the organization with urgency. Assess customer sentiment at all stages during communication. Communicate verbally or in writing with the appropriate level of etiquette, timeliness, and professionalism. Understand the business impact of issues. Stay calm under stressful conditions while driving issues forward. Quickly learn and apply new knowledge and concepts. Note-Upselling Experience and Graduation is Mandatory for this Role. Interested candidates please contact on below mentioned details- mansi.sa@dinllp.com or on 8368864718

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 1 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call indu@7848820046 call mayur@9343402211 call soumya8088720040 call pooja@9886112704

You will be responsible for providing Level 1 technical support for desktop-related issues, encompassing both hardware and software problems. Your tasks will include installing, configuring, and troubleshooting desktop operating systems and applications such as Windows, macOS, and Linux. It will be your duty to manage and uphold desktop security solutions, which involve antivirus and malware protection. You are expected to respond promptly to incidents and service requests within the agreed Service Level Agreement (SLA) timeframes. Collaboration with Level 1 support is essential, and you must escalate issues to Level 2 support or relevant teams when necessary. Root cause analysis is vital, and you will be required to implement preventive measures for recurring issues. Accurate record-keeping of incidents and service requests using ticketing systems is mandatory. Additionally, you will assist in maintaining hardware and software inventory and documentation. Supporting remote users and providing hands-on assistance when required is also part of the role, along with ensuring strict adherence to IT policies and procedures, particularly related to security and data protection. As for the required skills and qualifications, you should possess proven experience as a Desktop Support Engineer or in a similar role, ideally with a minimum of 2-3 years in a Level 1 support position. A solid understanding of desktop operating systems (Windows, macOS, Linux) and common software applications is crucial. Experience in troubleshooting desktop hardware, software, and network issues is expected. Familiarity with the ITIL framework and incident management best practices is advantageous. Strong analytical and problem-solving abilities are essential, along with excellent communication and interpersonal skills. You must be capable of working both independently and collaboratively in a dynamic, fast-paced environment. Possessing relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) would be beneficial. In terms of education, a Bachelor's degree in Information Technology, Computer Science, or a related field is preferred. Equivalent work experience will also be considered.,

The primary responsibility of this role is to provide first contact resolution via phone, email, or Teams chat and convey solutions for computer systems, software, and hardware. You are expected to properly escalate unresolved queries to the next level support and track, route, and redirect problems to the correct resources. Additionally, you will write and conduct training sessions for computer users and ensure the daily performance of computer systems. Your troubleshooting skills will be crucial as you will be required to ask the right questions to determine the nature of a problem and walk clients through the problem-solving processes. Face-to-face interaction with clients is also a part of this role. Furthermore, you will be responsible for installing, modifying, and repairing computer hardware and software, as well as troubleshooting computer peripherals for users. Running diagnostic programs, performing general cleanup maintenance tasks, and resolving connectivity issues with Local Area Networks (LAN), Wide Area Networks (WAN), and Wireless access points are also key aspects of this position. You will be expected to maintain a knowledge base of procedures, products, and services for both help desk and self-help tools, follow up with clients, provide feedback, and ensure that problems are resolved satisfactorily. In addition to client support tasks, you will assist in Asset Management Administration, support on-call rotation, and collaborate with IT Infrastructure support teams to enhance technical knowledge. Providing training and mentoring to Level 1 help desk team members, contributing technical guidance and best practices to the team, and assisting in the growth and development of new associates are also part of your responsibilities. Monitoring tickets, managing small IT projects, and ensuring proper escalation and resolution of incidents consistent with agreed SLAs will be required. This role may involve extended periods of sitting or standing and the use of standard office equipment. To excel in this position, you should have proficiency in Microsoft Office, be able to work effectively in a team environment, and demonstrate proven experience in help desk support and desktop support. Strong communication skills, advanced troubleshooting abilities, multitasking skills, good judgment, confidence, and organizational skills are essential. Additionally, having the ability to think from a client's perspective, deliver solutions tailored to various levels of client proficiency, and showcase leadership abilities are crucial for success in this role. A Bachelor's degree or a minimum of 5 years of experience in Client Support/Application Admin is required for this position. Proficiency in Application Support, Helpdesk Support, Desktop Support, Solution Provider, Active Directory, Windows OS, and O365 administration is necessary. Professional IT certifications such as CompTIA A+, Network+, and Microsoft IT Support are a strong plus. Disclaimer: The above description is intended to provide a general overview of the responsibilities associated with this position and should not be considered an exhaustive list. Personnel in this role may be required to perform duties outside their normal responsibilities as needed. Experience: - 5 years of experience in Active Directory, Windows OS, and O365 administration - 5 years of experience in Client Support/Application Admin - 3 years of experience in strong communication skills (verbal, written, presentation) - 5 years of proven work experience in providing help desk support and desktop support Education: - Bachelor's degree or higher Behaviors: - Detail-oriented: Capable of executing tasks with precision and attention to detail - Functional expert: Recognized as a thought leader in a particular subject Motivations: - Self-starter: Inspired to perform independently - Ability to make an impact: Motivated by the opportunity to contribute to project or organizational success,

As an IT Support Specialist at Parexel in Hyderabad, India, you will be responsible for providing assistance to end users, clients, stakeholders, and partners through call, chat, and email channels. Your key accountabilities include acting as a 24x7 support point for IT Infrastructure, Applications, and Site Services support teams. You will provide 1st line diagnosis and resolution for incidents and service requests, log relevant details into the ticketing tool, and escalate issues as needed. It will be your responsibility to adhere to work instructions, defined processes, SLAs, KPIs, and quality metrics to achieve IT goals. You will own tickets, follow up until resolution, and keep end-users informed of progress to deliver a positive customer experience. Additionally, updating the knowledge base, reporting challenges and improvement opportunities, managing support queues, and performing troubleshooting via remote access are crucial aspects of this role. To be successful in this position, you should have excellent interpersonal, verbal, and written communication skills, along with strong problem-solving abilities and a customer-focused approach. Experience in working with Incident/Service Requests, handling calls, chats, and emails from global users, and providing desktop support are essential. Knowledge of networking, Windows, MS Office, and ITIL processes is also required. Ideal candidates will hold a graduate degree in a relevant field and possess professional qualifications such as IT Security, Networking, Systems (Servers), or Applications (Databases). Proficiency in English (written and verbal) is a must, and a minimum of 3+ years of total work experience with at least 6 months of relevant work experience is preferred. Working well in a team environment and performing shift handover activities are also key aspects of this role.,

As a Support & Network Administrator, you will be responsible for managing and maintaining IT infrastructure to ensure seamless network operations and user support. With over 5 years of experience in the IT field, you will play a crucial role in the IT department. In terms of Network & Server Management, you will oversee the monitoring and maintenance of LAN, WAN, and VPN networks. This includes configuring network devices such as routers, switches, and firewalls, ensuring network security through firewalls and access controls, and troubleshooting connectivity issues to optimize performance. Additionally, you will be in charge of managing and backing up company servers. Your role will also involve providing Desktop/Laptop & IT Support, where you will offer technical assistance for Windows/macOS/Linux desktops and laptops. This includes installing, configuring, and updating hardware, software, and operating systems, resolving hardware/software issues promptly, and maintaining endpoint security with antivirus and patch management. Furthermore, you will assist employees with IT-related problems and maintain IT documentation for reference. In managing Wi-Fi & Telephone Services, you will oversee corporate Wi-Fi networks to guarantee secure and reliable connections. You will troubleshoot Wi-Fi connectivity problems, improve performance, and manage telephone systems, including VoIP and PBX configurations. Collaboration with service providers for internet and telecom-related matters will also be part of your responsibilities. This full-time permanent position offers benefits such as health insurance and Provident Fund, with a day shift schedule. As part of the application process, you will be required to share your relevant experience in the IT field, current CTC, expected CTC, and confirm your willingness to work in Gurgaon. The work location is in person, requiring your presence on-site to fulfill your duties effectively.,

Roles and Responsibilities Hiring Graduate Fresher's for Leading International BPO kpo. Customer Support !! International Voice Process !! Any Graduate can apply. Fresher's can apply. Both Side Cabs Desired Candidate Profile Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply IMMEDIATE JOINER'S CAN APPLY !! Any Graduate , 12th Comfortable Working. Good Communication Skills. Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

Roles and Responsibilities International Domestic Call Centre Email/Chat/Voice About the Role We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage inbound calls, chats, and emails. Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Act as a liaison between the delivery team, customers, and vendors. Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. Manage KYC and documentation of customers for smooth order processing. . NO target based calling Desired Candidate Profile Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

Roles and Responsibilities Provide technical support to end-users through phone, email, or in-person interactions. Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals. Manage service requests from initiation to resolution ensuring timely delivery of services. Collaborate with vendors for equipment repair or replacement when necessary. Maintain accurate records of all incidents and actions taken during the incident lifecycle. Desired Candidate Profile 2-4 years of experience in IT Service Desk/Helpdesk/Technical Support/Desktop Support role. Strong knowledge of Windows operating systems (Windows 7 & above) and basic networking concepts. Excellent communication skills with ability to work effectively with diverse stakeholders at various levels.

Job Summary Responsible for providing on-site or remote support to employee end users in areas of personal computers, servers, cloud applications, data and voice network, and ERP systems. Diagnoses problem source through discussions with users and coordinates with internal organization support or vendors to resolve problems. Responds to user requests to research complex problems associated with telecommunications networks. Provides real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence. Level Description - Entry to established level technical individual contributor - Assists with the implementation and executes on technical initiatives and solutions - May influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication - Achieves operational targets within job area with direct impact on results - Executes daily work within existing procedures and guidelines - May influence other technical staff through explanation of facts, policies and practices related to job area - Communicates with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement Innovation & Complexity - Entry to established level technical individual contributor - Builds on knowledge of an industry or segment and works to deepen experience across a range of projects - Follows operating guidelines and identifies recommended enhancements in processes to improve effectiveness of job area - Works under close to limited supervision on small to midsize projects or assignments Leadership & Talent Management - Requires general instructions for new lines of work or special projects - Assists with the implementation and executes on technical initiatives and solutions - Relies on limited experience and judgment to plan and accomplish assigned tasks and goals Knowledge & Experience - Requires technical knowledge of job area typically obtained through advanced education combined with experience. - Requires a University Degree and minimum 2-4 years of prior relevant experience; some roles may require graduate-level education Masters or Doctorate degree (Relevant experience may be substituted for formal education or advanced degree) What You Will Do : Guidehouse is looking for an IT professional with experience providing technical support in a fast-paced, service-oriented environment. As part of the Guidehouse Service Desk team, this individual will work closely with other IT professionals to resolve technical issues and provide essential services to Guidehouse employees working in over 60 offices and remotely around the globe. The role will include offering in-office A/V Meeting support in Chennai & other office locations physically or remotely by providing support & travelling to offices. You will promote the use of and provide users training on our A/V technology as well as ensure the technology is in working order, assist users with connecting to the technology, and troubleshoot the A/V Systems. You will also act as a Tier 2 Service Desk support agent, resolving issues using your skillset and our extensive Knowledgebase for solutions to common problems, troubleshooting new or infrequent issues, and documenting newly found technical scenarios work arounds. Being successful will also be dependent on your ability to team with other GH IT staff, including our highly technical engineering team, as well as interact with our Leadership. These duties will be performed in a highly professional manner, utilizing your great verbal and written communication skills Essential Job Functions Be a Microsoft Teams and Collaboration evangelist for Logitech, Microsoft Teams and other Collaboration technologies. Provide training sessions to demonstrate and teach users how to use the full spectrum of Logitech equipment. Communicate collaboration technology in an engaging and storytelling” type manner. Operate, maintain, troubleshoot, and upgrade video conferencing equipment. Work with 3rd party vendors to troubleshoot issues and perform root cause analysis for failed cases. Conduct daily A/V equipment audits and maintain accurate records. Follow defined processes and ensure that the processes are adhered to by the team. Build relationships with internal customers to ensure they are successful when making use of technology. Determine participants' existing knowledge, prepare pertinent, meaningful use cases which will idealize the use of collaboration technology in the environment. Manage calendar assignments for meeting support and coordination of testing and maintenance Partner with the customers to understand the audio and video requirements for various events. Before scheduling large events, conduct sound, visual, and performance quality checks on AV equipment to ensure everything works flawlessly. Prior to large-scale meetings, perform dry runs to ensure all equipment operates smoothly. Troubleshoot and resolve A/V Technical issues promptly. Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. Conduct daily hardware checks in conference rooms, offices, and workstations (HDMI cables, monitors in working order, remotes in conference rooms) Conduct daily printer checks Additional Responsibilities Provide in-office 1st and 2nd level Deskside IT support primarily to Chennai office locations and remotely covering other office locations when it is required. Provide remote 2nd level Support as a part of the Global IT Service Desk - Troubleshoot and resolve hardware, software, application, network, user access, or related issues. Escalate more complex problems or unresolved issues to next level of support Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests. Answer questions and provide training on printer usage Accept, inventory, and work with Asset Management to arrange for shipment of any Guidehouse equipment turned into the office Work with asset management to troubleshoot hardware laptop issues (fan cleaning, missing power packs, etc.) In-office liaison with End-point management and Intune team for networking, battery backup solutions testing, etc. Address client questions using available information resources Comply with Corporate IT Service Management and Service Desk policies, procedures and directives Achieve metrics in support of service level agreements, client satisfaction surveys, and completed incidents/requests Recommend process changes as needed to improve service levels Communicate company policies and standards Travel, as necessary What You Will Need : Minimum 2-5 years’ experience supporting any Audio-Visual hardware and software. Minimum 2-5 years’ experience with Zoom Meetings, Events, and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms. Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, Logitech devices and monitors. Strong written and verbal communication skills, including the ability to adjust to the audience's technical level and explain complex ideas clearly and concisely and the ability to communicate clearly and professionally with end users, Executives, and IT management. Must be comfortable presenting in front of a camera and audience to deliver virtual training and webinars. The ideal candidate will be able to deliver engaging training and presentations. Minimum 2-5 years of working knowledge and hands-on support of Windows 10 and Windows 11 in an Active Directory environment Must be able to work independently and self-directed, and within a team Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals required Experience with Microsoft operating systems and Microsoft Office including Microsoft Teams Experience working professionally with customers remotely via phone, chat, email, and in person Strong communication (written and verbal), multitasking and customer service skills Work effectively in a team environment to maintain Service Desk coverage and support model Proficient in managing multiple tasks at one time and prioritizing said tasks Experience supporting smart phones including iPhone and Android models Strong problem-solving skills Must be proactive, punctual and be able to multitask efficiently. Strong planning and organizational skills Demonstrated skills in working with users in person and remotely What Would Be Nice To Have : College degree is must. Experience with minor troubleshooting for printers

Desktop Support Engineer, Troubleshooting, Configuration

About the Role: We are seeking a detail-oriented and proactive Administrator - L1 to support our office operations and ensure smooth functioning of daily administrative activities. The ideal candidate will have 2 to 5 years of relevant experience, strong organizational skills, and the ability to handle multiple tasks efficiently in a fast-paced environment. Key Responsibilities: Manage day-to-day office operations, including coordinating office supplies, equipment maintenance, and facility management. Serve as the primary point of contact for internal staff and external vendors for administrative matters. Maintain records and documentation such as attendance logs, staff leaves, and office files ensuring accuracy and confidentiality. Support travel and accommodation arrangements for employees and visitors. Assist in scheduling meetings, preparing agendas, and taking minutes when required. Handle correspondence via email, phone calls, and in-person requests professionally and promptly. Support finance-related activities such as invoice processing, expense reporting, and basic budgeting assistance. Facilitate onboarding processes by preparing necessary documentation and coordinating with relevant departments. Coordinate with IT support for hardware/software troubleshooting and ensuring smooth technical operations. Implement office policies and procedures to improve operational efficiency. Maintain a clean, organized, and professional office environment. Assist with event coordination and logistics for company meetings, workshops, and training sessions. Qualifications & Skills: Bachelors degree in Business Administration, Management, or related field preferred. 2 to 5 years of experience in office administration or similar roles. Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook). Strong organizational, multitasking, and time-management skills. Excellent verbal and written communication skills. Ability to work independently as well as part of a team. Attention to detail and a problem-solving attitude. Familiarity with office management software and systems is a plus. Professional demeanor with the ability to maintain confidentiality. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A dynamic and supportive work environment.

> Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

> Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: ITIL Incident Mgmt.

> Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No PerformanceParameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency. - Grade Specific Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the ClientHas basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P processHas basic knowledge about cross functional workBuilds knowledge experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities AccountabilitiesEnsures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targetsDemonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeterResponsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashionContinually strives to simplify, standardize and improve processes subject to approval of the senior professionalContinually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processes

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. - Grade Specific Is highly respected, experienced and trusted. Masters all phases of the software development lifecycle and applies innovation and industrialization. Shows a clear dedication and commitment to business objectives and responsibilities and to the group as a whole. Operates with no supervision in highly complex environments and takes responsibility for a substantial aspect of Capgeminis activity. Is able to manage difficult and complex situations calmly and professionally. Considers the bigger picture when making decisions and demonstrates a clear understanding of commercial and negotiating principles in less-easy situations. Focuses on developing long term partnerships with clients. Demonstrates leadership that balances business, technical and people objectives. Plays a significant part in the recruitment and development of people.

We are seeking a Microsoft 365 & Azure System Administrator to oversee and manage our Microsoft 365 ecosystem, Azure Active Directory, user access, security, and compliance This role involves working closely with various teams, handling system updates, troubleshooting, and optimizing security across our IT platforms Key Responsibilities Microsoft 365 & Azure Management Administer and monitor Microsoft 365 services (Teams, SharePoint, Exchange Online, OneDrive) Oversee HubSpot, LinkedIn Learning, and FreshService administration Maintain synchronization and performance of Azure AD and connected systems User Access & Security Manage user roles, permissions, and security groups across Teams, SharePoint, and Intune Conduct regular access audits to ensure security compliance

Hardware networking. Desktop support, system admin related issues. Software support vendor review & update. Installation & troubleshooting of devices & other software/hardware assets. Manage system related queries. Responsible IT assets inventory.

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile 2014 to 2024 batch can apply Male candidates only Configure desktop and laptop Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Basic server Knowledge Switches & Routers

Requirements and skills Proven work experience as a MAC OS Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Mac OS, Windows environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude

Internship Highlights: Gain practical experience in managing IT assets and email accounts. Work on IT infrastructure support and troubleshooting. Contribute to real-time IT projects and user support. Key Responsibilities: Email ID Creation & Management Assist in setting up and configuring email accounts. Manage distribution lists and troubleshoot email issues. IT Asset Handling Track and manage hardware/software inventory. Document asset assignments and support procurement. Infrastructure & User Support Monitor system performance and assist in troubleshooting. Help resolve hardware/software issues and train users. Qualifications: Fresh graduates or students pursuing IT/CS degrees. Basic understanding of email systems and IT asset management. Eagerness to learn and strong communication skills. Preferred Skills: Familiarity with Windows/Mac OS. Basic networking knowledge. Proficiency in Microsoft Office Suite.

Looking for immediate joiners, Service Desk Engineer, Pune (B.tech/BCA/BE/B.Sc CompSc Freshers or experienced can apply) * 0-1 year experienced can apply * 6days Working . * 7am 11 pm Shift window any 9.30 hours shift * Only 1 Rotational week off. * Candidate needs to know Hindi and English both * Excellent Communication Mandate* * Salary: 3.2 - 4.6 LPA Call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Urgent Hiring Technical Support Executive Location: Sutherland , Perungalathur , Chennai . Experience: 6 months+ CTC: 3.5 LPA Date of Joining: 14th August 2025 Full-Time Opportunity (FTE) Immediate Joiners Preferred! Were hiring Technical Support Executives with a passion for solving problems and ensuring seamless customer support. If you have at least 6 months of tech support experience and are looking to join a dynamic team, this opportunity is for you! Role Highlights: Troubleshoot customer issues (hardware/software/network) Communicate solutions effectively Ensure high customer satisfaction Apply Now : Send your resume to Divyaa.V@sutherlandglobal.com or call 9150945510 Know someone who fits? Tag them or share this post! Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “ TAHelpdesk@Sutherlandglobal.com ” hashtag#HiringNow hashtag#TechnicalSupport hashtag#JobOpening hashtag#TechSupport hashtag#FTE hashtag#ImmediateJoiners hashtag#ITJobs hashtag#SupportRoles hashtag#DOJ14Aug hashtag#JobAlert hashtag#LinkedInJobs Role & responsibilities Preferred candidate profile