2428 Desktop Support Jobs - Page 13

First Level support for all Desktop calls OS windows 7, Windows 10 installation and configuration Outlook configuration and PST backup Internet browser issue troubleshooting Installation of Antivirus, patches, Acrobat, WinRAR, License software etc. Printer installation, configuration, and troubleshooting Data back up and transfer in system. Hardware knowledge of laptop and desktop Digital signature configuration Basic troubleshooting of network connection. Job Role: Desktop L1 Required Skills: Handling calls & resolving enterprise level customer tickets, forensic work based on virus related issues, handling escalation calls, resolving tickets based on SLA Education: BE, BTech, Dip (Computer Science and Engineering) or Electronics and Communication Location: Mumbai, Pune, Kolkata, Chennai, Noida- India

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do : 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: Service Desk Management.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do : 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: Service Desk Management.

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Workday Time and Absence Management Experience : 5-8 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: IT Operations Management.

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Oracle Apps Finance Functional Experience : 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support Experience : 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: IT Operations Management.

Overall, 5 to 7 years of experience in EUC domain and at least 1 year in Intune administration Good knowledge of windows 10 and windows 11. System Administrator or IT Administrator is responsible for managing and maintaining the Windows 11 operating system in an organization. Their main role is to ensure that the Windows 11 environment is properly configured, secured, and meets the needs of its users. assist users with technical issues related to Windows 11. This may involve troubleshooting hardware and software problems, answering user queries, and providing instructions for using Windows 11 features and applications. responsible for setting up new Windows 11 systems, ensuring that the appropriate hardware and software requirements are met, and configuring the operating system according to the organization's standards and policies. monitor system performance and troubleshoot any issues that may arise. ensure that the operating system and related applications are running smoothly, and take proactive measures to optimize system performance and resource utilization responsible for implementing and maintaining security measures to protect the Windows 11 environment from external threats, such as malware, viruses, and unauthorized access. This may involve installing security patches and updates, configuring firewalls, and monitoring network traffic. Windows 11 Admins maintain detailed documentation of the system configuration, procedures, and troubleshooting steps. This documentation helps in standardizing processes and providing reference material for future troubleshooting and system upgrades Should have experience in working with Desktop, Laptop, and software components. Handle all IT Hardware Related Issues. Windows update and staging. Require experience with Regular maintenance/update of drivers and troubleshooting of all hardware components and System performance monitoring and troubleshooting user related problems. Should have experience in Microsoft deployment tool kit and knowledge about Operating system deployment within Sccm. Windows autopilot implementation and Administration RBAC setup and scopes Conditional Access Policies Usage of Graph API Compliance policies Software Update Deployment Create, Maintain, Update, Deploy and Delete CA policies. CA for Windows device Configuration policies Device Restriction Wi-Fi Profile VPN/Per APP VPN Profile SCEP Profiles Custom Policy Enroll the mobile devices (iOS, WP, Windows 10, and Android) Retire and Wipe Devices Intune Mobile Application Management MAM Policy creation, edition, and deletion of Managed Applications Deployment/Assignment of managed application to AAD groups Intune Device/Profile Management Create, Maintain, Update, Deploy and Delete policies. PowerShell experience Bit locker administration Good Understanding of SCCM Mandatory Skills: Desktop Imaging. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.: Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

Hiring for CMM5 Level Organization!! Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.Ensure timely resolution of escalated support requests Required Candidate profile Designation: Desktop Support L1 Experience:1+ Years Location: Jamnagar Contact: snehapawar@peshr.com/7021769496

Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: ResponsibilitiesThe job responsibilities may include a subset of the following: Designing computer vision /image processing for embedded devices Designing and evaluating algorithms to be implemented in hardware on software prototypes Developing or Optimizing image processing and computer vision algorithms for HW acceleration Support product teams for commercialization, such as solution optimization, performance profiling and benchmarking. Test regression and release support Minimum Qualifications Join Qualcomm India and become part of the growing multimedia systems team that innovates to bring the higher performance on mobile multimedia capabilities at the lowest power consumption and device cost, while providing the strongest feature differentiation. We are seeking system engineers for our cutting-edge efforts in areas related to vision /image processing. 3-8 years of experience in multimedia/embedded technologies Programming skills in C/C++, Python Experienced working with real time/embedded systems is a plus Knowledge of Jenkins , CI/CD frameworks Preferred Qualifications Exposure or working experience in Vision or Multimedia accelerators Working experience with image processing algorithms. Knowledge/working experience in computer vision algorithms Strong knowledge in data structures and working experience with C/C++ programming Software optimizations experience in various SIMD and multi-threading Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 1+ year of Systems Engineering or related work experience. Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Configure desktop and laptop Address user tickets regarding hardware, software and networking Customize desktop application to meet user needs Basic server Knowledge 2014 to 2024 batch can apply

Job Title System Administrator Department Information Technology Reporting to Process Manager - IT RESPONSIBILITIES: Install and support LANs, WANs, network segments, Internet, and intranet systems. Install and maintain network hardware and software. Analyze and isolate issues. Monitor networks to ensure security and availability to specific users. Evaluate and modify system's performance. Identify user needs. Determine network and system requirements. Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Design and deploy networks. Perform network address assignment. Assign routing protocols and routing table configuration. Assign configuration of authentication and authorization of directory services. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. Maintain network servers such as file servers, VPN gateways, and intrusion detection systems. Administer servers, desktop computers, printers, routers, switches, firewalls, Vonage, phones, personal digital assistants, smart phones, software deployment, security updates and patches. QUALIFICATIONS: Any Graduation 2-5 Years of Experience OTHER REQUIRED S: Windows Servers , Active Directory, DHCP, DNS Linux and Unix operating system general administration XenCenter , VMware etc., Hardware installation, troubleshooting Use of general diagnostic, maintenance, monitoring and related tools to support the above Problem solving skills Customer service skills Ability to work under pressure Writing skills Disaster planning Learning skills

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support. Experience: 1-3 Years. >

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support. Experience: 3-5 Years. >

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: Service Desk Management. Experience: 3-5 Years.

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: Service Desk Management. Experience: 3-5 Years.

EUC Architect Your Team CIS Your day at work will be like (Roles & Responsibilities) Strong experience and expertise in Plan, Design and Implement End User Computing Device Management Platforms especially Intune and SCCM for small and large environments. Strong experience and expertise in Plan, Design and Implement AD GPOs required for end-user platform Configure SCCM for Imaging, Deployment and Patch Management . Creating and Deploying Windows 10 using WAIK/ Windows ADK with MDT, Windows Deployment Services, SCCM Knowledge and troubleshooting experience of Lite-Touch, Zero-touch Deployments, WDS/PXE Issues, Sysprep tool, WinPE Experience in Implementation of Windows 10 provisioning using Windows Autopilot Knowledge on Intune Management Knowledge of hardware components and driver integration Knowledge in application packaging, assessment, compatibility testing and virtualization in tools like Admin Studio. ORKA/APP-v etc. Design agreed standard operating environment Software Configurations for managed Hardware based on specified functional requirements and the image management procedure. Build standard operating environment Software Configurations that reflect agreed functional needs and specifications based on the operating environment design Responsible for Deploying Images and also for Trouble shooting Knowledge in VB Scripting, Batch Scripting and PowerShell Scripting (.Bat/.Cmd). Should have good knowledge in MSI Tables. Good knowledge on Windows Installer technology. Knowledge about other sequencing tools (3rd party) such as Admin studio for automation will be an added advantage. Hands on experience in handling Windows 10 Devices as MDM Hands on experience in managing Windows 10 Devices with co-management Experience in Windows Autopilot services setup and deployment This job might be for you if you have the following skills (Skills, Experience) 15 - 18 years exp Practical experience delivering Microsoft Infrastructure Solutions with an emphasis on SCCM & Intune design and implementation Diverse technical background with experience in various industries, roles, platforms, architectures, packages and technologies Proven track record in core skills for Microsoft Infrastructure Solutions, centring around customer, project and client/staff deliverables You will stand out if you have the following (Good to have) JAMF WorkspaceO Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Desktop Support. Experience: 8-10 Years. >

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk. >

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Mandatory Skills: Oracle Apps Finance Functional. Experience: 5-8 Years. >