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Lead Administrator - L1

Lead Administrator - L1

Wipro

5 - 8 years

7 - 10 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

problem management change management nexthink incident management unet gsm genex assistant dbms sccm atoll desktop 3g active directory desktop support sow lte middleware tems mapinfo genex probe rf optimization 2g volte microsoft windows citrix

Work Mode

Work from Office

Job Type

Full Time

Job Description

-Nexthink Consultant L3

Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

Proactively analyse the Nexthink environment for the issues/impediments
Ability to create a category, investigation and perform Remote Actions using Nexthink
Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist
Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management

Mandatory Skills:: UxM - NexThink
Experience: 5-8 Years

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Lead Administrator - L1