2151 Desktop Support Jobs - Page 11

Visit client/customer sites as per schedule for installation, service, and support. Diagnose and troubleshoot technical issues (hardware, networking, software). Perform preventive maintenance and ensure system uptime.

Job Title Nexthink Consultant L2 Proposed Grade B2 Experience Level 3-8 Years Desktop/Server support, System Administration 3+ years of experience in Nexthin Location :Pune / Koch Passport Mandator CBR - 240K Role & Responsibilities Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherever possible, else describe the activities scheduled in the Project/Account. Mandatorily specify the domain/technology areas the candidate will work on.] RoleKEY RESULT AREAS (Activities scheduled in the project) Proactively analyses the Nexthink environment for the issues/impediments Create a Case Study for the client presentation and Implementation later Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Create SOPs and KB articles Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Create scripts in PowerShell for Nexthink Act modules (Optional). Review Nexthink Engineering/Deployment project plan and progress Required Candidate Profile (Job Requirements/Descriptions) [Mandatory to specify what Domains/technology areas/skills/projects the candidate should have worked on. What Knowledge of job, Market/Industry knowledge he must possess. Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc. Describe in detail what his current role should have been in his current organization.] Profile Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid On Premise or Cloud -SaaS) Strong knowledge in Win 7 / Win 8 / windows 10 Operating System Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Basic Knowledge of Intune and SCCM deployment Ability to read logs Good Customer orientation and coordination skills Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Strong communication & presentation skills Certifications1. Windows 7 and / or Windows 8 / windows 10 Certified 2. Nexthink IT Support Module Certification Mandatory 3. Nexthink IT Admin Module Certification - Mandatory Education1. B.Sc, B. Tech or any Graduate with relevant experience Mandatory Skills: UxM - NexThink.Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: macOS Desktop Support.Experience3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.Experience1-3 Years.

vidyamaatha foundation(R) is looking for Infrastructure Support Professional to join our dynamic team and embark on a rewarding career journeyProvide technical support for IT infrastructure, including servers, networks, storage systems, and hardware components. Monitor system performance, troubleshoot issues, and implement timely resolutions to minimize downtime. Assist in system upgrades, patch management, and configuration changes. Collaborate with IT teams to ensure infrastructure security, stability, and scalability while maintaining detailed documentation of activities.

About the organization Incorporated in Jul 2022, State Bank Operations Support Services is a wholly owned subsidiary of SBI for providing Operations Support Services to SBI. Description of Role Providing support to FOS through calls/ emails, register cases in ITSM and allocate technical tickets to SME's and track to closure Role & responsibilities Serve as the first point of contact for business users via the Helpdesk Call Center and Support Email channels. -Respond promptly to incoming support requests (calls and emails) from internal users regarding technical issues. -Log and categorize newly reported tickets accurately within the ITSM system based on the nature of the issue. -Perform initial troubleshooting for basic software, hardware, and network-related problems; escalate to relevant teams as required. -Download and review aging reports regularly to ensure that all open and closed tickets are appropriately categorized. Analyze ticket details to determine appropriate priority levels, and assign tickets to respective team members for resolution. -If ticket information is incomplete, communicate with the requester to gather the required details and place the ticket on hold until a response is received. -Upon receiving sufficient information, proceed with issue resolution and provide timely updates to the requester via the ITSM platform. -Guide users with step-by-step instructions to assist in resolving common technical problems or to help them access systems Preferred candidate profile Good Communication Service management Well versed with excel, application management and ticketing tool

Role - Team Lead | Technical support | Service Desk Should need to have Team lead designation Women Candidate Pref Immediate joiner or Serving notice period Exp - Min of 4 year Loc - Bangalore WFO | 5 Days working 2 days fixed off | Both way Cabs

Role & responsibilities Notice Period: Immediate joiners preferred. Skills : Networking & System Issues. Preferred candidate profile MALE CNDIDATES

Job Description Role :- Desktop Support L1 Location :- Chennai(Mogapair) Notice Period:- Immediate Joiners Only Shift timings and working days :- General Shift Communication:- Good comm skills OnlyMale Candidates L1 Desktop Support: Qualifications: Education: Any Graduation Experience: Minimum of 0.8-2 years of experience in desktop support or a similar role. Experience with Windows operating systems (Windows 10/11), , and common business software (Office 365, email clients, etc.). Familiarity with hardware troubleshooting and repair, including desktops, laptops, and peripheral devices. Experience with remote desktop support tools and IT helpdesk ticketing systems. Skills: Strong problem-solving and troubleshooting abilities. Excellent communication skills and the ability to explain technical issues to non-technical users. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Basic understanding of networking principles (TCP/IP, DNS, DHCP) is a plus. Personal Attributes: Customer-oriented with a focus on delivering high-quality support. Proactive, with a willingness to learn and adapt to new technologies. Meenakshi Sakthivel- Team Lead(TA) Everest Consulting Group India Private Limited Web: hhtp://www.Everestconsultiing.net Email: Jayanthi@everestconsulting.in Address: New No.21 Old No 11, Chandrasekaran Street, RA Puram, Mandaveli, Chennai 600028

Job Description Job Description: End Point Management Engineer As an End Point Management Engineer, you will serve as the first point of contact for customers seeking technical assistance. Your role will encompass troubleshooting a wide range of technical issues, particularly those related to Microsoft 365 (M365), providing desktop and application support, managing escalated issues, and coordinating with vendors. You will also handle users onboarding and off boarding, as well as laptop/desktop hardware issues. Experience in supporting US-based clients is a key requirement. Key Responsibilities: Incident Management: Receive and log incoming support requests via phone, email, or ticketing system. Prioritize and categorise incidents based on severity and impact. Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure. Escalate unresolved issues to higher-level support teams or vendors as needed. Document incident resolution steps and knowledge base articles for future reference. Problem Management: Identify and analyse recurring incidents to determine root causes. Implement preventive measures to minimize future occurrences of similar issues. Develop and maintain technical documentation and procedures. Customer Service: Provide excellent customer service by communicating clearly and effectively with end-users. Maintain a positive and professional attitude, even under pressure. Keep end-users informed about incident status and resolution progress. System Administration: Provide smart hand support whenever possible or coordinate with appropriate personnel for assistance. Perform troubleshooting using diagnostic techniques and relevant questions to resolve customer issues. Troubleshoot Wired, Wireless, and VPN Networks, Active Directory, Office applications, and Microsoft 365 components (e.g., SharePoint, Teams, OneDrive, Exchange). Provide desktop support to end users, including MS Outlook, M365 applications, network/local printers, backups, and desktop/laptop troubleshooting. Install and troubleshoot Desktop/Laptop Operating Systems and resolve hardware issues. Manage user onboarding and off boarding processes, including account setup and deactivation. Offer application support to end users on various software applications, particularly within the M365 suite. Manage data backups for all users. Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. ITIL qualification is preferable but not essential. IT certifications (e.g., MCP, CompTIA A+, Network+, Security+) are desirable. Experience with ServiceNow, ManageEngine, or other ITSM tools is desirable. Strong knowledge of Active Directory, DHCP, DNS, Windows Server concepts, and Microsoft 365 (including SharePoint, Teams, OneDrive, and Exchange). Proven experience as a help desk technician or in End User Computing Domain as a customer support role (2+ years of experience required). Tech-savvy with working knowledge of office automation products, databases, and remote control. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues effectively. Proficiency in English with excellent verbal and written communication skills. Strong customer-oriented mindset and problem-solving skills. Must be willing to work in 24x7 environment, primarily during UK and US business hours If you are a passionate and dedicated individual with a strong technical background, we encourage you to apply for this exciting opportunity.

Position Overview We are seeking a dedicated and skilled Desktop Support professional to join our dynamic team in Mumbai City. As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. You will be responsible for providing exceptional support to our users, troubleshooting issues, and maintaining a high level of service quality. This is a full-time position with a rotating schedule, offering an annual salary of 3,00,000. We have 4 positions available for candidates with 2 to 7 years of relevant experience. Key Responsibilities Provide first-line support for desktop-related issues, ensuring timely resolution and minimal disruption to users. Troubleshoot and resolve hardware and software problems, including operating systems and connectivity issues. Manage and maintain user accounts in Active Directory, ensuring proper access and security protocols are followed. Assist with the onboarding process for new employees, including setting up workstations and configuring Outlook. Utilize ticketing systems to track and manage support requests, ensuring adherence to Service Level Agreements (SLAs). Conduct asset management tasks, including inventory tracking and equipment allocation. Communicate effectively with users to understand their needs and provide appropriate solutions. Document processes and create user guides to enhance the support experience. Qualifications The ideal candidate will possess the following qualifications: Proven experience in desktop support or a related field, with a minimum of 2 years and a maximum of 7 years of relevant experience. Strong communication skills, both verbal and written, to effectively interact with users and team members. In-depth knowledge of operating systems (Windows, macOS, etc.) and common desktop applications. Experience with connectivity troubleshooting, including network issues and VPN configurations. Familiarity with ticketing systems and the ability to manage multiple requests simultaneously. Understanding of asset management principles and practices. Experience with Active Directory for user account management. Ability to work independently and as part of a team in a fast-paced environment. If you are passionate about technology and providing excellent support, we encourage you to apply for this exciting opportunity. Join us in making a difference in our organization and enhancing the user experience!

Ensure each journey commences at the appointed time. Prepare daily reports such as OTA, OTD, No show, Adhoc, Occupancy, Compliance, Plan vs. Actual, billing. Ensure all staff who are on the staff list provided by the Client for that shift are picked up. Immediate attention towards employees queries. Ensure Woman employee safe reach home confirmation. Ensure that only staff listed on the roster sheet are picked up. In cases where other staff require pick that approval is received from Transport before pick up. Report cases of speeding and other incidents that occur during the shift to Transport Help Desk. Fill all balance columns of the logbook upon arrival at the Clients site. Hand over the completed trip report to the next shift Transport Executive. Control vendor supervisors and drivers Regular briefing with Drivers and supervisor. Record all the incidents and immediately report to Transport Manager. Get thorough knowledge about Transport Technology. Woman users details should not share with drivers at any point in time. Ensure E-Trip sheets in all the trips for all routes operated. Shift Registers for Transport Security, Vendors and DriversShift RostersClient SatisfactionClosure of transportation helpdesk priority and ad hoc calls Remote Bengaluru, KA

Role & responsibilities Provide outside support to Retail Outlets for all IT calls ( Must have Knowledge on PC, printers & basic knowledge of networking , networking equipment). Coordinate with the Regional Coordinator for tasks and activities to be performed. Perform Periodic Preventive Maintenance activities. Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk. Coordinate with Retail Helpdesk for ticket status and call closure. Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required. Coordinate with MSL logistics for spares availability. Perform initial physical inventory verification and asset tagging and submit reports. Carry out IMAC activity. Rollout activity. 50%-70% traveling will be there to cater services. Experience in Hardware & networking. Preferred candidate profile Need to visit multiple stores in all areas. Rotational Week off / No Fixed Sunday off. Bike Mandate. Working on National Holidays against which you shall be eligible for double pay. Public holiday will be working against which compensatory off will be provided.

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch can apply Male candidates only Basic server Knowledge Hardware and Networking Troubleshooting Microsoft outlook

Work mode–6 days/week, rotational shift, Work from office .Troubleshooting & fixing desktop / laptop OS, e-mail client Creating OS images to reduce OS deployment time. Mentoring L1 teams unresolved issues. Problem determination &resolution within SLA Required Candidate profile Location – Bangalore Exp-2+years NP-1 month Any Queries- kanchan@peshr.com/9867762401

Role & responsibilities • Provide outside support to Retail Outlets for all IT calls ( Must have Knowledge on PC, printers & basic knowledge of networking , networking equipment). • Coordinate with the Regional Coordinator for tasks and activities to be performed. • Perform Periodic Preventive Maintenance activities. • Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk. • Coordinate with Retail Helpdesk for ticket status and call closure. • Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required. • Coordinate with MSL logistics for spares availability. • Perform initial physical inventory verification and asset tagging and submit reports. • Carry out IMAC activity. • Rollout activity. • 50%-70% traveling will be there to cater services. • Experience in Hardware & networking.

Role & responsibilities • Provide outside support to Retail Outlets for all IT calls ( Must have Knowledge on PC, printers & basic knowledge of networking , networking equipment). • Coordinate with the Regional Coordinator for tasks and activities to be performed. • Perform Periodic Preventive Maintenance activities. • Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk. • Coordinate with Retail Helpdesk for ticket status and call closure. • Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required. • Coordinate with MSL logistics for spares availability. • Perform initial physical inventory verification and asset tagging and submit reports. • Carry out IMAC activity. • Rollout activity. • 50%-70% traveling will be there to cater services. • Experience in Hardware & networking.

Hiring for Technical Process Work Location- Gurgaon Qualification- Any UG with 6 month /graduate with1 year experience can apply Shift Hour- 24x7 (5days a week 2 day rotational offs) call/ WhatsApp Anisha- 8287300257

Key Responsibilities:IT Support & Troubleshooting: Assist in diagnosing and resolving IT-related issues for end-users, including hardware malfunctions, software errors, and network connectivity problems. Provide first-level support for commonly used applications such as Microsoft 365, VPN, and remote desktop tools. Document, escalate, and track IT incidents through the Service Management, ensuring timely resolution. User Onboarding & Access Management: Support IT onboarding for new employees by setting up Active Directory accounts, Office 365 profiles, and other enterprise applications. Assist in managing user permissions, email configurations, and software access based on role-specific requirements. System & Infrastructure Support: Gain hands-on experience with Virtual Desktop assignments, ensuring smooth provisioning and troubleshooting performance issues. Assist in monitoring and maintaining IT infrastructure, including desktops, laptops, printers, and network devices. Support IT security initiatives, including endpoint protection, system updates, and compliance checks. IT Asset & Inventory Management: Assist in tracking and managing IT assets, including hardware allocation, software licensing, and maintaining inventory records. Support procurement and deployment processes for new IT equipment and ensure proper asset tagging and documentation. Help coordinate repairs, upgrades, and maintenance activities with vendors and internal teams. Collaboration on IT Projects & Process Improvements: Work alongside senior IT team members on infrastructure upgrades, security enhancements, and process automation initiatives. Participate in IT-related audits, risk assessments, and policy reviews to strengthen security and compliance measures. Identify areas for improvement in IT support processes and contribute to efficiency-driven solutions. IT Documentation & Knowledge Base: Contribute to IT documentation by updating knowledge base articles, troubleshooting guides, and process manuals. Maintain accurate records of IT incidents, resolutions, and best practices for future reference. Assist in user training sessions on basic IT policies, security awareness, and self-service troubleshooting techniques. Exposure to IT Service Management (ITSM): Learn to manage IT service requests, incidents, and change requests through Service Management. Assist in categorizing and prioritizing tickets to ensure prompt resolution and minimal downtime for users. Gain experience in IT governance frameworks and industry best practices for service management.

Roles and Responsibilities Hiring Fresher/ Exp Graduates Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Roles and Responsibilities Hiring Fresher/ Exp Graduates Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Roles and Responsibilities Hiring Fresher/ Exp Graduates Role - Analyst Backend Process Ability to comprehend information/data set Ability to deliver work as per agreed accuracy service levels along with good efficiency Communication with onshore team for getting the resolutions on pending information Transaction processing and Data Entry of customer details. Research and resolve like kind Quality replacements Provide Quick and effective resolution to customer's queries Desired Candidate Profile Good analytical and problem solving skills. Freshers can apply Prior experience in Banking and/or Insurance industry or crafting global solutions will be preferred. Ability to balance team and client discussions and to communicate verbally and through emails with businesses. Perks and Benefits International Domestic Call Centre Email/Chat/Voice Domestic and International call Centre No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Salary 15000 to 35000 and incentive 1 lakh

Endpoint SCCM Administration Manage testing activates for workstations, laptops, VMs Configuration of WDS, configuration PXE, configuring VM build environment Required Candidate profile ideally, the candidate would be Tanium certified or have extensive hands-on experience. Proven Level 3 support Strong PowerShell Solid experience with Windows OS imaging using MDT, SCCM, or Autopilot.