2416 Desktop Support Jobs - Page 10

We are looking for a highly skilled and experienced System Support Engineer to join our team at ARM InfoTech, with 35 years of experience in the IT Services & Consulting industry. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues efficiently. Collaborate with internal teams to identify and implement solutions. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and recommend process improvements. Participate in training and development programs to enhance skills and knowledge. Job Requirements Strong understanding of computer systems, networks, and software applications. Excellent problem-solving and analytical skills with attention to detail. Effective communication and interpersonal skills for working with diverse groups. Ability to work in a fast-paced environment and prioritize tasks effectively. Strong knowledge of troubleshooting techniques and tools. Experience with incident management and problem resolution processes.

Role: Desktop Support(Field work) Location: Mumbai, Pune, Kolkata, Ahemdabad Experience : 2 to 5 Years ROLES & RESPONSIBILITIES: Provide L1 support for Desktop, LAN Network and Connectivity Problems. Computer Network and management (LAN & WAN) Troubleshooting in the Local Area Network. Troubleshooting in OS Repair, upgrade and Installation. Remote support and management. Checking of configuration for proper functioning of equipment ( Laptop & Desktop) Maintain network equipment (Routers, Switches, ADSL Modems, MPLS connectivity). Maintaining Daily checklist for server room & network connection /Meeting rooms. Stakeholder Management. Effectively listening to others, expressing ideas both orally and in writing and providing relevant and timely information to management, co workers, subordinates and customers End user support & Vendor Management License & Patch Management (Antivirus / restricting to install the Pirated software/ Windows Patch management) Should have a good understanding of network fundamentals (DHCP, DNS, VPN, VLANs, TCP/IP, HTTP, etc.). basic knowledge the Routers ,Switches, MAC Laptops Asset management, Preparing the Monthly Report Basic experience on VOIP phones Knowledge on Linux Basic knowledge on Active Directory Ensuring security and efficiency of IT infrastructure handing the onboarding & offboarding process If you are interested kindly share your resume to the email id mentioned below. muskaan.manzoor@cielhr.com

Currently we have a requirement for a Technical Support Engineer Fresher (Male only) Dynamic fresher's with basic network related knowledge of IP, OSI layer, color code Basic knowledge of Hardware and networking with excellent problem solving skills Knowledge of motherboard slots, Ports Good communication skills Experience: 0 to 1 year Education/Certification: Computer Hardware & Networking Open for Field Work Please share the suitable resumes of interested candidates at the earliest possible. Email ID : komal.injal@nexsussolutions.com Contact No : 9769801260

TK ELEVATOR INDIA PRIVATE LIMITED is looking for Executive-Information Technology-Delhi to join our dynamic team and embark on a rewarding career journey Assisting with the preparation of operating budgets, financial statements, and reports. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processes.

Fourth Dimension Technologies Pvt.Ltd. is looking for Team Lead Desktop Support to join our dynamic team and embark on a rewarding career journey A Team Lead is a professional who is responsible for leading, guiding, and supervising a team of employees to achieve specific goals and objectives Some of the key responsibilities of a Team Lead include: Providing direction, guidance, and support to team members to help them achieve their individual and team goals Managing team schedules, delegating tasks, and ensuring that deadlines are met Mentoring, coaching, and providing feedback to team members to help them grow and develop their skills Identifying and resolving conflicts and obstacles that may impact team performance Ensuring that team members have the necessary resources and support to perform their job effectively The ideal candidate for this role should have strong leadership, communication, and interpersonal skills

Troubleshoot hardware and software: Diagnose and resolve issues related to computer hardware, software, peripherals, and network connectivity. User account management: Create, modify, and manage user accounts and permissions in various systems and applications. Creating rules and groups and adding objects in firewall Sophos XG310 VPN client configuration and ensure secure remote access Manage employee onboarding and offboarding, including account creation, access provisioning, and equipment setup. Creating guest user accounts on ruckus Wi-Fi Access point. Handle data backup operations across windows server, SQL databases. Configuring and managing Exchange Online, SharePoint Online, One drive for business, and other office services. Managing User accounts, including creating new accounts, assigning licenses, and resetting passwords. Configuring and managing email and Collaboration tools, such as outlook and teams. Provisioning and setup of new desktops, laptops and peripherals as part of either an upgrade or replacement request.

We are looking for a highly skilled and experienced Assistant Manager to lead our marketing and technical support efforts. The ideal candidate will have 7-10 years of experience in the IT Services & Consulting industry, with a strong background in marketing and technical support. Roles and Responsibility Develop and implement comprehensive marketing strategies to drive business growth. Provide technical support and training to customers and internal teams. Collaborate with cross-functional teams to achieve business objectives. Analyze market trends and competitor activity to identify opportunities. Build and maintain relationships with key stakeholders and partners. Identify and mitigate risks associated with marketing and technical support activities. Job Requirements Proven experience in marketing and technical support. Strong understanding of the IT Services & Consulting industry. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience with marketing automation tools and technologies.

Experience: 1-2 Years Job Responsibility: 1-2 years of Industry Experience in handling end user support List them in order of importance. Desk side (Win7/Win8/Win10) Troubleshooting experience. OS & Application (MS-Office, Acrobat Reader etc.), Antivirus handling experience Good Knowledge of Microsoft Outlook Mail Client installation/troubleshooting Good experience for managing desktops / Laptops / Network Printers etc. Having Average communication skills.

We are looking for a highly skilled and experienced IT professional to join our team as an ITPL - Ekya School, ITPL and CMR National PU College in Bengaluru. The ideal candidate will have 5-8 years of experience. Roles and Responsibility Manage and maintain the school's computer systems and networks. Provide technical support and training to teachers and staff on new technologies. Develop and implement curriculum for IT-related courses. Collaborate with other departments to ensure seamless integration of technology into daily operations. Troubleshoot and resolve technical issues efficiently. Ensure compliance with industry standards and best practices for IT security and management. Job Requirements Strong knowledge of IT services and consulting principles. Excellent problem-solving skills and attention to detail. Ability to work independently and collaboratively as part of a team. Effective communication and interpersonal skills. Familiarity with educational software and technology solutions. Experience in managing and maintaining large-scale computer systems and networks.

KGiS is Hiring L1 IT Helpdesk Support (Hindi & English Voice Process) Location: Coimbatore Shift: Rotational Notice Period: Immediate / 15 Days Experience: 1 - 2 Years Position: L1 IT Helpdesk Support – Hindi & English Role Overview: We are looking for dynamic L1 Support professionals with excellent communication skills in Hindi and English to provide technical assistance to users and resolve basic IT issues. Key Responsibilities: Act as the first point of contact for end users for IT issues via calls and tickets Resolve or escalate incidents related to hardware, software, and network Provide support in Hindi and English (verbal communication) Accurately log, track, and update support tickets Guide users through step-by-step troubleshooting Maintain SLA timelines and ensure customer satisfaction Requirements: Strong verbal communication in Hindi and English Good knowledge of basic IT troubleshooting (OS, printers, Outlook, network issues) Experience with ticketing tools (e.g., ServiceNow, Remedy) is a plus Familiarity with MS Office and remote support tools Customer-centric and patient approach Perks & Benefits: Cab facility One free meal Shift allowance To Apply: Contact: Roshan R – +91 99942 63810 Email: roshan.r@kgis.co

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your telephonic interviews scheduled kindly call/Whatsaap *Ayush 8109195240 *Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Role Description : As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Responsible for solving customers technical queries and assist customers with Hardware and Software issues ? Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications). ? Diagnose and troubleshoot technical issues, including account setup and network configuration, password reset ? Provide remote support to customers using remote assistance tools ? Ask customers targeted questions to quickly understand the root of the problem ? Track computer system issues through to resolution, within agreed time limits ? Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems. ? Properly escalate unresolved issues to appropriate team. ? Strive to meet or exceed all SLA goals. ? Refer to internal database or external resources to provide accurate tech solutions. Technical Skills : Excellent problem solving & communication skills ? Ability to learn and apply technical information in a fast-paced, demanding work environment. ? Effective listening and probing skills. ? Ability to diagnose and troubleshoot basic technical issues ? Ability to provide step-by-step technical help, both written and verbal ? Hands-on experience with Windows/Mac OS environments ? Knowledge in Microsoft Office (i.e. Word, Excel, PowerPoint, Access) ? Good understanding of computer systems, mobile devices and other tech products ? Flexibility to accommodate Help Desks hours of operation, 24 hours a day, seven days-a-week, including holidays. ? Flexible and open to odd hour shifts i.e. US shift timings. ? Ability to handle a large call volume. ? Ability to multi-task. Qualifications BCA/ B.Sc Degree in IT or Computer Science from a reputed university. Good to have internship experience in tech support & hands-on experience with Windows/Mac OS environments

As Support Engineer, you and your colleagues will be responsible for analysing and solving incidents and providing support to end users You will receive user requests and questions from our customers on a daily basis, these will vary from software issues to failing hard disks or even a network failure As our Support Engineer you will handle these issues efficiently, youll answer any question and solve every issue You have the technical knowledge and are able to understand the customers requests in order to translate them to viable solutions What does the job : Assemble, configure and install servers in Datacenters Offer assistance to customers with problems/malfunctions Advise customers on custom servers to fit their requirements Proactively maintain our knowledge base Handle and resolve complaints Install various OS software (Linux all variations, Windows, BSD) Install various control panels (cPanel, Plesk, Direct admin) Keep your hardware knowledge up-to-date Answer questions about orders Proactively inform customers Who are you : Your professional and intellectual ability is at least at the level of a Bachelor's Degree You are customer and solution oriented, strong in communication You possess extensive knowledge on and experience with various Operating Systems You are fluent in both spoken and written English You are flexible in regards to working hours (shifts and weekends) You are ambitious and eager to learn You have a proactive attitude You are self-reliant and accurate You enjoy advising clients You have a strong sense of responsibility

We are looking for an Infrastructure administrator to join our team in India. The successful candidate will provide technical support to end-users, ensuring efficient resolution of desktop-related issues. This role presents an excellent opportunity for a proactive individual to work with multiple technologies and grow within the company. Key tasks include: Respond to JIRA help desk tickets and provide timely technical support to end-users in person, Teams, or via remote tools. Troubleshoot hardware and software issues related to desktops, laptops, printers, and other peripherals. Install, configure, and maintain operating systems (Windows, Linux, macOS) and productivity software (Microsoft Office, Developer Tools) Perform routine maintenance tasks such as system updates and patches Set up and deploy new Laptops/Desktops, ensuring proper hardware and software installation. Assist in managing user accounts, permissions, and access rights via Active Directory Maintain inventory of hardware and software assets, including tracking and disposal. This is an excellent opportunity for an individual who enjoys working in a latest technology driven challenging environment. We encourage our staff to innovate both in terms of technology and the process of delivering high quality solutions in a timely manner. Requirements: The ideal candidate will have 3 years' experience of Desktop/Network support with strong technical, analytical, interpersonal, problem solving and communication skills.

Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.Is fully competent in it"s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. - Grade Specific Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications. 1. Applies scientific methods to analyse and solve software engineering problems. 2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance. 3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers. 4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities. 5. The software engineer collaborates and acts as team player with other software engineers and stakeholders. Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.Is fully competent in it"s own area and has a deep understanding of related programming concepts software design and software development principles. Works autonomously with minimal supervision. Able to act as a key contributor in a complex environment, lead the activities of a team for software design and software development. Acts proactively to understand internal/external client needs and offers advice even when not asked. Able to assess and adapt to project issues, formulate innovative solutions, work under pressure and drive team to succeed against its technical and commercial goals. Aware of profitability needs and may manage costs for specific project/work area. Explains difficult concepts to a variety of audiences to ensure meaning is understood. Motivates other team members and creates informal networks with key contacts outside own area. Skills (competencies) Verbal Communication

Job Role: Oracle L2 MSS QL Administration Help design, implement, and maintain Oracle / SQL databases. Complete SQL and other shell scripting. Identify and troubleshoot performance issues. Monitor major data movement processes. Ensure information security. Back up information for data recovery. Tech / B.E 24 * 7 Shift.

Position - Sustainable, Client and Reg Reporting Data Product Owner - ISS Data (Associate Director) Department: Technology Reports To: Data Analysis Chapter Lead Level : Associate Director About your team The Technology function provides IT services that are integral to running an efficient run-the business operating model and providing change-driven solutions to meet outcomes that deliver on our business strategy. These include the development and support of business applications that underpin our revenue, operational, compliance, finance, legal, marketing and customer service functions. The broader organisation incorporates Infrastructure services that the firm relies on to operate on a day-to-day basis including data centre, networks, proximity services, security, voice, incident management and remediation. The ISS Technology group is responsible for providing Technology solutions to the Investment Solutions & Services (ISS) business (which covers Investment Management, Asset Management Operations & Distribution business units globally) The ISS Technology team supports and enhances existing applications as well as designs, builds and procures new solutions to meet requirements and enable the evolving business strategy. As part of this group, a dedicated ISS Data Programme team has been mobilised as a key foundational programme to support the execution of the overarching ISS strategy. About your role The Investment Reporting Data Product Owner role is instrumental in the creation and execution of a future state data reporting product to enable Regulatory, Client, Vendor, Internal & MI reporting and analytics. The successful candidate will have an in- depth knowledge of all data domains that represent institutional clients , the investment life cycle , regulatory and client reporting data requirements. The role will sit within the ISS Delivery Data Analysis chapter and fully aligned with Fidelitys cross functional ISS Data Programme in Technology, and the candidate will leverage their extensive industry knowledge to build a future state platform in collaboration with Business Architecture, Data Architecture, and business stakeholders. The role is to maintain strong relationships with the various business contacts to ensure a superior service to our internal business stakeholders and our clients. Key Responsibilities Leadership and Management: Lead the ISS distribution, Client Propositions, Sustainable Investing and Regulatory reporting data outcomes defining the data roadmap and capabilities and supporting the execution and delivery of the data solutions as a Data Product lead within the ISS Data Programme. Line management responsibilities for junior data analysts within the chapter, coaching, influencing and motivating them for high performance. Define the data product vision and strategy with end-to-end thought leadership. Lead and define the data product backlog , documentation, enable peer-reviews, analysis effort estimation, maintain backlog, and support end to end planning. Be a catalyst of change for driving efficiencies, scale and innovation. Data Quality and Integrity: Define data quality use cases for all the required data sets and contribute to the technical frameworks of data quality. Align the functional solution with the best practice data architecture & engineering. Coordination and Communication: Senior management level communication to influence senior tech and business stakeholders globally, get alignment on the roadmaps. Coordinate with internal and external teams to communicate with those impacted by data flows. An advocate for the ISS Data Programme. Collaborate closely with Data Governance, Business Architecture, and Data owners etc. Conduct workshops within the scrum teams and across business teams, effectively document the minutes and drive the actions. About you The Investment Reporting Data Product Owner role is instrumental in the creation and execution of a future state data reporting product to enable Regulatory, Client, Vendor, Internal & MI reporting and analytics. The successful candidate will have an in- depth knowledge of all data domains that represent institutional clients , the investment life cycle , regulatory and client reporting data requirements. The role will sit within the ISS Delivery Data Analysis chapter and fully aligned with Fidelitys cross functional ISS Data Programme in Technology, and the candidate will leverage their extensive industry knowledge to build a future state platform in collaboration with Business Architecture, Data Architecture, and business stakeholders. The role is to maintain strong relationships with the various business contacts to ensure a superior service to our internal business stakeholders and our clients. Key Responsibilities Leadership and Management: Lead the ISS distribution, Client Propositions, Sustainable Investing and Regulatory reporting data outcomes defining the data roadmap and capabilities and supporting the execution and delivery of the data solutions as a Data Product lead within the ISS Data Programme. Line management responsibilities for junior data analysts within the chapter, coaching, influencing and motivating them for high performance. Define the data product vision and strategy with end-to-end thought leadership. Lead and define the data product backlog , documentation, enable peer-reviews, analysis effort estimation, maintain backlog, and support end to end planning. Be a catalyst of change for driving efficiencies, scale and innovation. Data Quality and Integrity: Define data quality use cases for all the required data sets and contribute to the technical frameworks of data quality. Align the functional solution with the best practice data architecture & engineering. Coordination and Communication: Senior management level communication to influence senior tech and business stakeholders globally, get alignment on the roadmaps. Coordinate with internal and external teams to communicate with those impacted by data flows. An advocate for the ISS Data Programme. Collaborate closely with Data Governance, Business Architecture, and Data owners etc. Conduct workshops within the scrum teams and across business teams, effectively document the minutes and drive the actions.

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call Indu HR: 9985586352 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call Gayathir HR: 8792677417 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Provide Level 1 &Level 2 support to end-users across locations Handle incident and request tickets related to MIC Exchange (Microsoft Exchange) Win365 (Windows 365 Cloud PC) 1, Service Desk Support Executives, 2, Team Leads, 3, Quality Analysts Required Candidate profile Maintain ticketing system logs and ensure SLAs are met Escalate complex technical problems to L3 support or infrastructure teams Familiarity with ticketing systems like ServiceNow, Remedy, etc. Perks and benefits Perks and Benefits

Looking for immediate joiners, Senior Technical Advisor/International Voice, Pune & Gurugram (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : Upto 8.4 LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Job Summary: We are hiring a Field Support Engineer to provide onsite technical support for desktops, laptops, printers, and basic network issues. The role includes installation, configuration, troubleshooting, and customer support at client locations. Key Responsibilities; Install and configure desktops, laptops, printers, and software Provide onsite support for hardware, OS, and basic network issues Troubleshoot and resolve technical problems for end-users Install and update Windows operating systems and drivers Deliver excellent customer service during field visits Maintain documentation of work done and equipment handled Requirements: Experience in desktop/field IT support Knowledge of Windows OS, hardware setup, and basic networking Ability to troubleshoot technical issues independently Good communication and problem-solving skills Willingness to travel for onsite support Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

We are looking for a motivated Product Support Engineer to join our team. In this role, you will act as the primary point of contact for customers, providing technical support and troubleshooting assistance for our products. You will work closely with cross-functional teams including engineering, product management, and sales to resolve customer issues efficiently and contribute to product improvements. The ideal candidate will have strong problem-solving skills, technical knowledge, and a passion for delivering exceptional customer service.

Job Summary: Oversees the installation, modification, upgrade and maintenance of manufacturing equipment. Maintains current records on equipment manufacturers. technical notices, upgrades and safety issues. Studies equipment performance and reliability. Establishes programs and solutions for increasing up-time and for equipment problems that affect the manufacturing process. Provides technical support to the manufacturing equipment repair and process engineering organizations. SOW Lab Support Engineer Job Description & Key Responsibilities: • Set up test configurations in the lab as advised by the Engineering team. Deliver within the defined SLA. Coordinate with cross-functional teams if necessary to complete the assigned tasks. • Manage miscellaneous tasks inside the lab. Prepare and maintain work reports and service reports. Track the equipment maintenance and calibration schedules. Coordinate with vendors to establish new setups in the lab. Basic knowledge of the LAB area complies with ESD & EHS standards. Prepare monthly reports. Collaborate effectively with the team and be willing to learn new technologies and equipment operations. Proficiency in hardware and software installation. Experience in the installation and maintenance of memory testers such as Advantest, Flex Star, Teradyne. Diagnostic and calibration experience with memory testers and chambers. Familiarity with desktop support, AD maintenance, Win Server. Experience in a Linux environment CentOS & Ubuntu. Good understanding of IT infrastructure hierarchy, Proficient with MS Office. Experience with any ticketing system is mandatory, Python knowledge. Vendor coordination for warranty claims, repairs, and services. Jira ticketing experience (not mandatory) & Quality tools or certification with 5S,6S, AI awareness. Work with technicians to fix issues in limited time frame. Ensure the LAB area complies with ESD & EHS standards. Collaborate with different teams, Coordinate within the team to resolve any challenges. Be a team player, adapting and learning new technologies and equipment operations. Effective communication skills, both written and spoken. • Strong analytical skills for technical issue resolution. Educational Qualifications: Minimum qualification should be Diploma in (EC, EE, CS) with 4-5 years of experience or BE/B. Tech (EC, EE, CS) with 5-6 years of experience in a relevant field

Role & responsibilities Job Title: Smart Hands Engineer (L1 & L2) Key Responsibilities: Handle incident and service requests, including ticket creation, updates, and closure. Provide walk-in support, system imaging, hardware troubleshooting, and device redeployment. Support new joiner onboarding, Wi-Fi, video conferencing setups, and executive-level support. Manage IT asset donations, disposals, secure data wipe (kill-disk), and IMAC activities (Install-Move-Add-Change). Participate in IT transitions, internal audits, project work, and VC setups. Required Skills & Qualifications: Diploma in Electronics & Communication/Computer Engineering or a Bachelor's degree. L1: 6 months to 2 years L2: 2 to 4 years of hands-on experience in IT support roles. Sound understanding of networking concepts, IT hardware, and AV/VC infrastructure. ITIL knowledge or certification is preferred.