2 - 6 years
0 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Provide first-level voice-based technical support to end-users for Windows desktop issues
Troubleshoot system, network, printer, and software-related issues remotely
Handle incidents related to email, internet, login, and hardware support
Escalate unresolved queries to the next level of support
Maintain logs of issues and resolutions using ticketing tools
Follow standard operating procedures and meet SLAs
Guide users through step-by-step solutions via call or remote support tools
Graduate in any stream (BSc/BCA/BE/BTech preferred, but not mandatory)
Basic understanding of Windows OS, MS Office, networking concepts
Familiarity with remote desktop tools and helpdesk systems
Excellent verbal communication skills in English
Willing to work in shifts (24/7 rotational)
Quick learner with a proactive attitude
WHITE HORSE MANPOWER CONSULTANCY (P) LTD
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8e-05 - 0.00013 Lacs P.A.
8e-05 - 0.00013 Lacs P.A.
