2151 Desktop Support Jobs - Page 8

As a Technical Support Specialist, your primary responsibility will be to provide technical assistance to users for desktop, mail client, and MS Office products. You will be required to troubleshoot desktop operating system problems and resolve issues related to procured and in-house applications. Additionally, you will install and configure desktop operating systems and applications, as well as update antivirus software. Your role will also involve assisting users in accessing procured and in-house applications by providing them with FAQs based on call trends. You will be responsible for resolving hardware and paper jam issues with printers, coordinating with hardware support teams to address hardware failures, and resolving any print service issues caused by viruses in the network. This is a full-time position with a day shift schedule from Monday to Friday, with weekend availability required. The work location will be in person, where you will be expected to provide efficient and effective technical support to users.,

Life on the team Its an exciting opportunity for Technical Analyst role in Computacenters dynamic and rapidly expanding our Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What you’ll do Provide first-level technical support for desktops, laptops, printers, and other peripherals. Ensure to keep the agreed KPIs (SLA/ OLA) Install, configure, and troubleshoot Windows operating systems and basic software applications (MS Office, browsers, antivirus, etc.) Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements including device imaging, IMAC support. Maintain and improve customer satisfaction by providing consistent customer experience Monitor all tickets and assisting with escalations in line with company processes to ensure customer demands are met Coordinate with higher-level support or vendors when necessary. Maintain asset inventory in the client tool and documentation. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Manage incidents and request tickets via assigned queue in customer’s ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. What you’ll need Below 3 years of experience is required for Associate Technical Analyst position Fluent in English and in any other relevant support language (if second language is required) Proven experience with Customer service and confidence in communication with internal and external customers Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. SLA and OLA orientated and can prioritize on urgency and requirements Working knowledge of Windows, Office O365 Good interpersonal, literacy and numeracy skills Works under supervision, team player, able to learn new tasks/areas quickly and willing to progress Able to follow instructions and procedures Demonstrates an organized approach to work. Good communication skills Independent, result-oriented and structured work under pressure

Desktop – Basic knowledge of troubleshooting 1 Outlook – installation, should be aware of what is outlook. 2 Networking – Basic knowledge 3 Printer – installation 4 Should identify desktop & laptop parts. 5 Exp candidate prefer. 6 Education : Graduate

Kalol Institute & Research Center is looking for Assoc. Prof. to join our dynamic team and embark on a rewarding career journey. An Assistant Professor is a full - time academic position in a college or university, responsible for teaching, conducting research, and serving on committees. They play a critical role in contributing to the intellectual life of their institution and in preparing the next generation of professionals and leaders. Responsibilities : Teach a range of courses in the department, at both the undergraduate and graduate levelsConduct original research in the field and publish findings in academic journals and at conferencesAdvise students and mentor junior faculty membersParticipate in department and university - wide committees, such as curriculum committees and search committeesPursue external funding opportunities to support research and teaching activitiesEngage in professional development activities to stay current in the field and enhance teaching skillsRequirements : A record of successful teaching and research, with a strong publication record in academic journalsAbility to teach a range of courses in the department, at both the undergraduate and graduate levelsStrong communication and interpersonal skills, with the ability to mentor students and junior faculty membersA commitment to continued professional development and growth

Hyderabad Institute Of Excellence Junior College is looking for System Admin (IT) to join our dynamic team and embark on a rewarding career journey. Installing, configuring, and maintaining servers, workstations, and other computer systems. Monitoring and analyzing system performance to identify and resolve problems. Performing regular backups and disaster recovery operations. Maintaining security systems, including firewalls and intrusion detection systems. Managing user accounts and access rights to systems and data. Keeping software up - to - date and ensuring licenses are in compliance. Providing technical support to users, including troubleshooting hardware and software problems. Collaborating with other IT staff and stakeholders to ensure the smooth operation of systems and services. Excellent troubleshooting and problem - solving skills.

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

Job description: Maintain IT infrastructure including server, PCs, peripherals and network Manage IT hardware and software assets Support future changes and/or improvement in areas of infrastructure Ensure standard system security and availability Comply to IT policy and standard procedures Coordinate the business application support Participate in future projects where IT contributions required Key Deliverables: Configure hardware, operating system and desktop applications Quickly respond to support requests Troubleshoot and solve system and infrastructure problems Apply infrastructure changes when needed Maintain Active Directory user accounts Manage software deployment and security patching Timely refresh IT hardware Monitor and ensure well-being of IT environment SAP Application Installations & configuration on Desktops Co-ordinate with vendors for IT Related issues Have good sound knowledge on CCTV cameras MFP installation on end users. Requested knowledge and educational background: Bachelors Degree in computer science, Computer Engineering or related field Proactive and service oriented, self-motivated and ability to work under tight schedule Problem solving and analytical skills Good communication in English Familiar with manufacturing working environment Requested professional capability (areas and years of experience): At least 2-5 years working experience in desktop infrastructure and Microsoft Windows Environment, Helpdesk support. Experience in installing and supporting the following systems Windows 7, Windows 10 Windows Server 2012, Windows server 2016 operating systems, Office 365 and Microsoft Office (2010, 2013, 2016) and Symantec Backup Exec Experience in virtualization and storage (e.g., VMware, EMC storage, SharePoint and Box) Experience in enterprise network support Experience in file server configurations Experience in SAP basic Support Experience using a remote access tool to support end users and systems

SVN System Technologies is looking for Desktop Support Engineer to join our dynamic team and embark on a rewarding career journey A desktop support role involves providing technical assistance and support to users for their desktop computers, laptops, and associated peripherals Key responsibilities include:1 Installing, configuring, and maintaining desktop computers, laptops, and related hardware 2 Troubleshooting hardware and software issues and resolving problems 3 Responding to user inquiries and providing technical support via phone, email, or in-person 4 Installing, configuring, and upgrading operating systems and software 5 Managing and monitoring the performance of desktop systems and ensuring their optimal functioning 6 Performing hardware and software upgrades, as well as security patches 7 Documenting hardware and software configurations, maintenance procedures, and user guides 8 Collaborating with other IT teams to resolve complex technical issues and support projects 9 Maintaining inventory of hardware and software assets 10 Staying up-to-date with the latest technology developments and industry standards Qualifications:1 Strong technical skills and experience with desktop hardware, software, and operating systems 2 Excellent problem-solving and analytical abilities 3 Excellent written and verbal communication skills 4 Ability to prioritize tasks and work under pressure 5 Good organizational skills and attention to detail 6 Knowledge of industry standards and best practices 7 Prior experience in a desktop support role is desirable

SVN System Technologies is looking for Desktop Support Engineer to join our dynamic team and embark on a rewarding career journey A desktop support role involves providing technical assistance and support to users for their desktop computers, laptops, and associated peripherals Key responsibilities include:1 Installing, configuring, and maintaining desktop computers, laptops, and related hardware 2 Troubleshooting hardware and software issues and resolving problems 3 Responding to user inquiries and providing technical support via phone, email, or in-person 4 Installing, configuring, and upgrading operating systems and software 5 Managing and monitoring the performance of desktop systems and ensuring their optimal functioning 6 Performing hardware and software upgrades, as well as security patches 7 Documenting hardware and software configurations, maintenance procedures, and user guides 8 Collaborating with other IT teams to resolve complex technical issues and support projects 9 Maintaining inventory of hardware and software assets 10 Staying up-to-date with the latest technology developments and industry standards Qualifications:1 Strong technical skills and experience with desktop hardware, software, and operating systems 2 Excellent problem-solving and analytical abilities 3 Excellent written and verbal communication skills 4 Ability to prioritize tasks and work under pressure 5 Good organizational skills and attention to detail 6 Knowledge of industry standards and best practices 7 Prior experience in a desktop support role is desirable

The Technical Support Specialist/Advisor is primarily responsible for performing a full workload of technical services for IBM employees with complete responsibility for customer satisfaction with the services provided. Services include some or all the followingsoftware configuration, device setup, upgrades, device reimaging, device installation, software support or software analysis and repair. Seldom requires assistance from support resources to carry out complex or difficult service for in scope activities. Demonstrate leadership in innovative problem-resolution techniques. Provide technical support and assistance to end-users. Work within a service call management process or as part of a team to resolve issues. Possess extensive knowledge of complex workstations, personal computers, printers, and mobile computing devices. Communicate with management and team members to provide status updates, report potential issues, and seek guidance. Maintain professional communication, conduct, and appearance at all times. Perform a full range of technical services for employees. Utilize reference materials, support centers, and diagnostic tools for problem resolution. Accurately diagnose and resolve equipment malfunctions. Fully document all issues in an accurate and timely manner. Analyze problems in hardware/software installation, migration, and operational services using existing techniques and tools. Identify process improvement opportunities and provide recommendations. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Excellent communication, customer service skills, and problem-solving ability. Hands-on experience with mobile devices. Strong operational knowledge and experience with Windows, Red Hat Linux, Mac OS, and iOS operating systems. Proficiency in supporting Microsoft applications such as Outlook, MS Office, MS Teams, OneDrive, and Box. Knowledge of system configuration, network connectivity, and troubleshooting techniques. Ability to communicate technical information clearly and concisely. Minimum 2 years of Windows support experience (professionally or personally). At least 2 years of professional troubleshooting experience. Customer support experience with a strong service-oriented mindset. Preferred technical and professional experience Active listening skills and adaptability to customer needs. Ability to multitask and work under pressure in high-volume environments. Proven problem-solving skills and willingness to share knowledge.

Role & responsibilities Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. Co-ordination with engineers and user. Providing desk side support for local users and remote assistance for users. Monitor, track and respond to customer satisfaction survey responses. Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP. Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling) OS Troubleshooting, Outlook Troubleshooting and Configuration Should have good communication and technical knowledge.

Job Description, knowledge on Network Management+ firewall SOPHOS & antivirus management. For server /AD management

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application development milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

- Understanding of network services and protocols - Experience in routers, switches and firewalls. - Knowledge in configuring security policies and restrictions on antivirus software, analyzing detected threats Required Candidate profile - Handling LAN / WAN networks and coordinating with ISPs. - Working with vendors for quotations and purchasing IT hardware. - Experience with Firewall management - Excellent communication skills

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support. Experience: 3-5 Years.

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Excel. Experience: 1-3 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

Overview Troubleshooting: Diagnosing and resolving hardware, software, and network issues reported by users through various channels like tickets or direct communication. Installation and Configuration: Setting up new workstations, installing software and applications, configuring network connections, and ensuring proper functionality of hardware and peripherals. Maintenance and Upgrades: Performing preventative maintenance, upgrading hardware and software components, and ensuring systems are up-to-date with the latest patches and security updates. User Support: Providing technical assistance to users, guiding them through troubleshooting steps, and escalating complex issues to specialized teams when necessary. Documentation: Maintaining records of issues, resolutions, and user interactions for tracking and knowledge base purposes. Training and Education: Educating users on new software, IT policies, and best practices for using computer systems. Collaboration: Working with other IT teams and vendors to resolve complex issues and improve the overall IT environment. Remote Support: Utilizing remote access tools to troubleshoot issues and provide support to users, minimizing downtime. Security: Ensuring the security of desktop systems by implementing security protocols and managing user access. Before applying for this position you need to submit your online resume . Click the button below to continue. About Puthur Infotech pvt ltd PUTHUR INFOTECH PVT LTD. is an IT Infra Support and ONE STOP OFFICE SOLUTION Company with a committed and direct after sales support team. Our Corporate office is in Bangalore and Regional Offices are at Ahmedabad, Bangalore, Cochin, Chennai, Delhi, Mumbai, Hyderabad, Kolkata and associate offices across India. Onsite project implementation and after sales support can be provided anywhere in India.

Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team in Pune. This full-time position offers an exciting opportunity for individuals with a passion for technology and a commitment to providing exceptional support to our users. As a Desktop Support Engineer, you will play a crucial role in ensuring the smooth operation of our desktop environments, assisting users with technical issues, and contributing to the overall efficiency of our IT services. Key Responsibilities Provide first-line support for desktop-related issues, including hardware and software troubleshooting. Assist users with Microsoft Outlook and other applications, ensuring they can effectively utilize their tools. Utilize ticketing tools to track and manage support requests, ensuring timely resolution and communication with users. Perform remote support for users, addressing issues efficiently and effectively. Manage user accounts and permissions through Active Directory, ensuring security and accessibility. Collaborate with other IT team members to resolve complex issues and improve support processes. Document solutions and maintain knowledge base articles to enhance team efficiency. Participate in training sessions and workshops to stay updated on the latest technologies and best practices. Qualifications The ideal candidate will possess the following qualifications: 1 to 5 years of experience in desktop support or a related field. Strong knowledge of desktop operating systems, applications, and hardware. Proficient in Microsoft Outlook and other productivity tools. Excellent communication skills, both verbal and written, to effectively assist users. Experience with ticketing tools and remote support technologies. Familiarity with Active Directory and user account management. Ability to work independently and as part of a team in a fast-paced environment. Strong problem-solving skills and a customer-oriented mindset. This position is based in Pune and requires on-site work during the day. We are looking to fill 10 positions, making this a great opportunity to join a growing team. If you are passionate about technology and enjoy helping others, we encourage you to apply and become a part of our innovative organization. Join us in delivering exceptional desktop support and enhancing the user experience across our organization!

Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team in Navi Mumbai, Mumbai City . This full-time position offers an exciting opportunity for individuals with a passion for technology and a commitment to providing exceptional support to our users. As a Desktop Support Engineer, you will play a crucial role in ensuring the smooth operation of our desktop environments and assisting users with various technical issues. Key Responsibilities As a Desktop Support Engineer, your primary responsibilities will include: Providing first-line support for desktop-related issues, including hardware and software troubleshooting. Configuring and maintaining desktop systems, ensuring optimal performance and security. Assisting users with VPN setup and configuration, ensuring secure remote access. Managing and resolving issues related to DHCP, DNS, and network connectivity. Offering support for antivirus software and ensuring systems are protected against threats. Conducting remote support sessions to assist users in resolving technical issues efficiently. Configuring and troubleshooting Microsoft Outlook and other email clients. Documenting support requests and resolutions in the ticketing system for future reference. Collaborating with other IT team members to improve processes and enhance user experience. Qualifications The ideal candidate will possess the following qualifications: A minimum of 1 to 2 years of experience in desktop support or a related field. Strong knowledge of desktop operating systems, hardware components, and software applications. Proficiency in troubleshooting network issues, including DHCP and DNS. Experience with remote support tools and techniques. Familiarity with antivirus solutions and best practices for system security. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and a proactive approach to resolving issues. Ability to work effectively in a team-oriented environment. This position offers an annual salary of 2,50,000 and is scheduled for day shifts . We currently have 5 positions open for this role. If you are passionate about technology and eager to contribute to a collaborative team, we encourage you to apply and join us in delivering exceptional desktop support services.

Looking for a Fresher who wants to develop their carrier in Desktop Support. Desktop Computers and Computer Hardware skills Technical Support and Troubleshooting skills Printer Support knowledge. Excellent problem-solving abilities Strong communication and interpersonal skills

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: AI Service desk. Experience: 1-3 Years.

Filed work Troubleshoot and resolve technical issues Install, upgrade, and optimize hardware and software Provide technical instructions to users Ensure systems are secure and adhere to company policies visiting to various client place

Role & responsibilities Desktop Support Job Description:- Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. Co-ordination with engineers and user. Providing desk side support for local users and remote assistance for users. Monitor, track and respond to customer satisfaction survey responses. Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP. Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling) OS Troubleshooting, Outlook Troubleshooting and Configuration Should have good communication and technical knowledge.

> Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equivalent, manages teams of consultants/work streams and quality assures other work streams/projects/programs Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a well rounded consultant. Flexible in approach and ability to coordinate resources with expertise in various areas Responsible for work stream budgets and assuring quality of deliverables Seen as a trusted advisor to senior clients and secures great feedback from clients Decisive and directive delivery focus with a can do attitude , demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff , build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc. Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells laterally and vertically when operating. Regularly identifies leads and converts them into opportunities and proposals Builds relationships and has an effective network of client contacts at buying level. Leads marketing and prospecting activities to populate the sales funnel for specified accounts Regularly participates in sales meetings. Builds relationships with client managers, applies competitive intelligence to further Wipro footprint in accounts Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Contributes and leads RFP/RFI efforts by leveraging Wipros global footprint and end to end consulting capability Consistently plays a key role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight and develops point of view into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels. Leads assignment thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study. Responsible for ensuring use in sales Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Ensures the team leverages IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse Proposes new service offerings/capabilities Contribution towards go-to-market solutions to deliver tangible business outcomes or breakthrough in industry segment Coaches and mentors junior consultants Monitors and curtails talent attrition Drives engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored Client solutions with desired impact Demonstrates value by identifying and following through on innovation and thought leadership opportunities Creates reusable IP/assets and makes self visible as a thought leader Deliver Strategic Objectives Parameter Description Measure(Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Lead end-to-end sales cycle for specific pursuits Improve quality of consulting by flawlessly leading/delivering strategic advisory/transformation engagements along with ownership of client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications % Revenue Achievement (actual vs. target) % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses led/supported No. of strategic advisory and transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities generated/converted for GCG and larger Wipro Grow market positioning Elevate Wipro positioning in existing accounts through thought leadership and actively contributing to clients strategic transformations Lead the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Number of white papers authored, evidence of assets like Repeatable IP, Frameworks & Methods authored/contributed Number of senior level thought leadership sessions/ roadshows with clients and industry forums delivered from the front Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Work with GCP/CCP/GCG Account Lead/Account team to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG Number of credible business side relationships built in client organizations Number & $ value of integrated consulting deals supported Mandatory Skills: Business Dynamics Consulting. Experience: 8-10 Years.