0 years
0 Lacs
Posted:13 hours ago|
Platform:
Remote
Full Time
DL1
Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.
Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction (CSAT).
Collaborate with other IT teams to resolve complex technical issues.
Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).
Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements.
Periodic business user connect & tracking of actionable.
Engineer should be well versed in remote support.
Engineer should have good communication skill and technical knowledge.
Engineer should have Excellent problem-solving and multitasking skills.
RENOVISION AUTOMATION SERVICES PVT.LTD
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