13 Network Connectivity Jobs

Roles and Responsibilities Knowledge of Hardware of PCs, Thin Clients, Laptops, Printers, installation and back up of Operating Systems and Other Software, Installation of printers, Configuration of printers in RDSH environments. Knowledge of OS Support to printers, Installation of Printer Drivers, Configuration of Wireless Access Points, Remote Connections, Network related assets like Network Switches, Hubs, POEs, Patch Panels, application deployment, anti-virus & Firewall settings. Provide technical support for desktop hardware, software, and network connectivity issues. Troubleshoot and resolve complex technical problems using various tools and techniques. Manage asset inventory, deploy new systems, and perform system engineering tasks. Collaborate with other teams to ensure seamless system installation and maintenance. Perform routine maintenance tasks such as patch management, antivirus updates, and disk space monitoring. Employment Type- Contract ( 1 Year Contract) Desired Candidate Profile 2-3 years of experience in Desktop Support or related field (IT Services & Consulting). Diploma holder from any specialization; ITI certification preferred. Strong knowledge of operating systems (Windows), networking protocols (TCP/IP), and troubleshooting techniques.

Primary Skills- Excellent knowledge of build , configuration and troubleshooting of Veritas volume manager, Veritas cluster and VVR Build, configuration and troubleshooting experience of Veritas volume manger and Veritas cluster and veritas volume Replicator RedHat Linux Understanding of Rubrik and Cristie would be an added advantage supporting enterprise Unix environment Experience in Remote troubleshooting and diagnosis of UNIX issues. Unix Administration and troubleshooting skills, clear concepts of LVM, User Management & Operating system. Overall purpose of role: To work and resolve technical problems in Linux/AIXs and work on project tasks (JIRAs, incident, Change) Liaise with other support teams to address the internal support teams issues as well as understand the business requirements and share and adopt best practices being followed. Person Specification Bachelor degree in technology with working experience in Unix Must be RedHat Certified and ITIL Foundation certified Working experience over 6 years in a fast paced UNIX environment. Excellent communication and articulation skill Ability to drive interaction with senior stakeholders Comfortable to work in APAC/EMEA and weekend shift Unix Administration and troubleshooting skills, clear concepts of LVM, User Management & Operating system. Troubleshooting on filesystem & user access related issues. Deep understanding of UNIX OS & Troubleshooting on various UNIX OS Issue Knowledge of automation, Chef, Powerbroker technologies AWS cloud knowledge would be added advantage Experience in Remote troubleshooting and diagnosis of UNIX issues. Work with vendors like Linux & Oracle in coordinating hardware/software issues Build, configuration and troubleshooting experience of Veritas volume manger and Veritas cluster and veritas volume Replicator Basic Tivoli Storage Manager Client administration & able to trouble shoot backup failures & remediate the same. Good understanding of Network Connectivity and protocols with respect to the UNIX platform Exposure on ticketing tools like Service Now Understanding & experience working on DNS, FTP & NFS. Essential Skills/Basic Qualifications: Engineering graduate with 6-8 years of experience in supporting enterprise Unix environment Excellent knowledge of build , configuration and troubleshooting of Veritas volume manager, Veritas cluster and VVR RedHat Linux and ITIL foundation certified Understanding of Rubrik and Cristie would be an added advantage

Min 1-2 Yr Exp-Technical Support International Voice Must Have - Troublshooting Exp On Windows OS, Microsoft Office 365 Any Graduate WFO 24*7 US Shift 5 Days Working Interview - Virtual Immediate Joiners only Location - Hyderabad 9257669383 - Harsha Required Candidate profile Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. Perks and benefits Allowances work based Incentives Both way cab's

Siemens Digital Industries is an innovation and technology leader in industrial automation and digitalization. In close cooperation with our partners and customers, we are the driving force for the digital transformation in the discrete and process industries. We at Customer,Services team, are passionate about supporting our customers to become a digital enterprise, to be more sustainable, reliable, and competitive. Siemens believes that profits and dividends have value, only if they are achieved under humane and safe working conditions. We are committed to strive towards achieving a culture of Zero Harm based on six guiding elements of our Environment, Health and Safety (EHS) Management system*. Siemens EHS Management system six guiding elements (1) Leadership & Commitment (2)Risk & Opportunity Management (3)Preventive Actions (4) Contractor Management (5)Training (6) Continual Improvement. About the job Automation Engineer– Customer Services Chhattisgarh | Siemens DI PMS | Contractual Job Should have experience in executing maintenance activities in Caster , Tunnel Furnace, Hot Strip Mills. Hands on commissioning in Caster, Tunnel furnace, Hot Strip Mills is an added advantage. Offer technical expertise to maintenance people like supervisor, foreman, and technicians Expertise in organizing, planning & coordination of day-to-day maintenance activities Strategize on maintenance, work instruction and methods. Create plant preventative maintenance procedures Plan routine maintenance of plant equipment/ Instruments. Schedule and obtain project material and manpower. Check work-in-progress and during completion to meet specifications. Documentation and preparation of daily progress reports and maintenance logs Should have deep knowledge in siemens PLC Automation (Siemens PLC- S7-300/400/400H/1200/1500- PCS-7). Preventive, Predictive and Breakdown Maintenance jobs and periodic inspection associated with PLC system including all the software & hardware aspect of programming and networking Experience in troubleshooting in Fault finding, repair and replacement of control /instrumentation cable between PLC, RIO panel and field devices Should have knowledge of Electrical control system, Server Hardware, handling different software related to automations. Preventive, Predictive and Breakdown Maintenance of Level-1 and Level-2 Networks, Servers, Engineering Stations, Emergency Workstation, HMI, View Monitors, Laptops, Printers, active and passive components etc Should have an ability to identify and troubleshoot the malfunctions, replacing parts and components. Should be familiar with safety procedures while carrying out electrical work. Keep good Coordination and Communication, good relationship with Team members and Client. Should be familiar with Report preparation, PPT & Excel. Qualification requirements You should have minimum 5years’ experience preferably in SIEMENS PLC Automation, Network servers along with bachelor’s degree in Commuter/Instrumentation/Electrical/ Electronic engineering. Experience in commissioning of Siemens Automation system Experience in Steel Plant / Large Metal plant is mandatory preferably from Caster/Rolling mills Make your mark in our exciting world at Siemens This role is based in Chhattisgarh. You will also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting industries across various countries – and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and inspiration and help us shape tomorrow. Find more about Siemens DI at https://new.siemens.com/in/en/company/about/businesses/digital-industries.html OrganizationSiemens Digital Industries CompanySiemens Limited Experience LevelMid-level Professional Full time/ Part time Contractual

Job Description: As Alarm Phone Operations Engineer you will work to manage the cloud and on-prem infrastructure supporting the E2E Alarm phone connectivity. Identify use cases for proactive monitoring and other measures for Service stability. Work closely with Ops Manager for Service Improvement actions, such as service status reporting, and continuous development of agile and DevOps way of working. The ideal candidate will have a passion for automation and experience with Cloud technologies. Key Responsibilities • Cloud (Azure / AWS) & know how of On-prem Infrastructure Monitor and analyze cloud & On-prem resource usage patterns, identifying opportunities to optimize costs and resource allocation Maintain and fix CI/CD pipelines to streamline application deployment and updates (Gitlab / Jenkins) • Collaborate with cross-functional teams to deploy, and maintain cloud-based solutions that meet performance, security, and scalability requirements Operational Support Support the Global and Local business units in complex and often cross-technology troubleshooting, on-site and remotely Hands on technical troubleshooting, proven experience in working with tickets incident, problem, change & request enduring to meet SLA and KPIs • Provide L2 and Preliminary L3 support for cloud-related incidents and problems, resolving issues on-time to minimize downtime • Hands on working on ticketing tools (SNOW, Jira) Collaborate with the Operations Manager and other teams to resolved incidents and respond to stakeholders Education & Experience- University degree in Information technology, engineering or equivalent Minimum 3+ years of proven experience in supporting distributed solutions Experience and knowledge working in a Lean & Agile team Technical skills & Expectations Cloud certified (Azure / AWS) Knowledge of On prem & cloud infrastructure / network connectivity Know / how of different types of integrations Rest API, Mulesoft, Kafka, Python / PowerShell scripting knowledge (nice to have)

Monitor network,server,application health,performance across manufacturing sites using various tools &systems Guide& mentor to junior IT Operations analysts in resolve complex issues Influence &contribute to the development of the monitoring strategy Required Candidate profile Exp in network & system monitoring & troubleshooting, network protocols,hardware, software Exp in a manufacturing environment Exp in automation& Python Familiarity with ITIL processes &best practices

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. ZS IT S upport teams are aligned with the company’s business strategy and operating model and aims to provide its 10,000 plus employees and their clients the right tools and information for high performance. The IT organization focuses on providing products and services to ZS to ensure successful business outcomes. This involves providing a scalable, sustainable and reliable IT infrastructure, customized applications, messaging and collaboration products, Business Intelligence and Database administration support along with a reliable 24*7 uninterrupted high-quality technology support services. TECHNICAL SUPPORT ASSOCIATE T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. What You’ll Do Provide first-level troubleshooting support for software, hardware, and network-related issues. Respond to and resolve user queries via call, email, and ticketing systems. Install, configure, and update computer systems, applications, and peripheral devices. Assist in diagnosing and resolving network connectivity problems. Document and track support requests, ensuring timely follow-up and resolution. Escalate complex technical issues to higher-level support teams when necessary. Provide guidance and training to users on software applications and best practices. Maintain and update IT support documentation, including FAQs and troubleshooting guides. Ensure compliance with IT security policies and procedures. Understanding of iOS and Knox android devices. Collaborate with the IT team to improve system performance and user experience. What You’ll Bring Bachelor’s degree in computer science, Information Technology, or a related field (preferred). Strong knowledge of Windows, macOS operating systems. Familiarity with networking, Active Directory and SCCM concepts (TCP/IP, DNS, DHCP, VPN, etc.). Experience with troubleshooting hardware components such as desktops, laptops, mobile devices and printers. Basic understanding of IT security tools Excellent problem-solving and analytical skills. Strong communication skills, both written and verbal. Ability to work independently and in a team-oriented environment. Willingness to work in a rotating shift schedule, including weekends if required. Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Work with little or no supervision to provide incident resolution for a tier 0 Managed File Transfer(MFT) environment Accurately document customer issues, their resolution and provide workarounds as applicable Interface with other teams within the department to ensure escalations are handled Provide on call support on a rotating basis Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor's degree and/or 3+ years of Managed File Transfer (MFT) experience 3+ years of experience in a MFT environment 3+ years of experience working in a trouble shooting role 3+ years of experience with network connectivity and communication protocols (FTP, SFTP and HTTPS) 3+ years of proficiency with Linux and Windows platforms Solid knowledge of IT Network and Security protocols Create knowledge base articles (FAQ/Solutions) that provide technical value to users Understand IT operational policies and security requirements Understanding of networks, scheduling systems and monitoring tools Preferred Qualification 3+ years of experience with a ticketing system, ServiceNow At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets - OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing of tickets: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation: Install software software/tools and patches Stakeholder Management: Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization' s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in 'show ip route' 'sh mac address-table' etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples: 1) Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments: Security Analyst IAM - Governance Roles & Responsibilities a. Execute IAM controls crucial to identity lifecycle management (e.g, access request, access administration, termination monitoring, access reconciliation, etc.) b. Execute role and user access certifications for applications and systems to ensure compliance with SOX (Sarbanes-Oxley) and SOC requirements. c. Maintain changes required to keep SOP's up to date d. Contribute to process improvement initiatives. Required Skills Iam,Security Analysis,Identity Access Management

About the job Automation Engineer Customer Services Chhattisgarh | Siemens DI PMS | Contractual Job Requirements Should have experience in executing maintenance activities in Caster , Tunnel Furnace, Hot Strip Mills. Hands on commissioning in Caster, Tunnel furnace, Hot Strip Mills is an added advantage. Offer technical expertise to maintenance people like supervisor, foreman, and technicians Expertise in organizing, planning & coordination of day-to-day maintenance activities Strategize on maintenance, work instruction and methods. Create plant preventative maintenance procedures Plan routine maintenance of plant equipment/ Instruments. Schedule and obtain project material and manpower. Check work-in-progress and during completion to meet specifications. Documentation and preparation of daily progress reports and maintenance logs Should have deep knowledge in siemens PLC Automation (Siemens PLC- S7-300/400/400H/1200/1500- PCS-7). Preventive, Predictive and Breakdown Maintenance jobs and periodic inspection associated with PLC system including all the software & hardware aspect of programming and networking Experience in troubleshooting in Fault finding, repair and replacement of control /instrumentation cable between PLC, RIO panel and field devices Should have knowledge of Electrical control system, Server Hardware, handling different software related to automations. Preventive, Predictive and Breakdown Maintenance of Level-1 and Level-2 Networks, Servers, Engineering Stations, Emergency Workstation, HMI, View Monitors, Laptops, Printers, active and passive components etc Should have an ability to identify and troubleshoot the malfunctions, replacing parts and components. Should be familiar with safety procedures while carrying out electrical work. Keep good Coordination and Communication, good relationship with Team members and Client. Should be familiar with Report preparation, PPT & Excel. Qualification requirements You should have minimum 5years"™ experience preferably in SIEMENS PLC Automation, Network servers along with bachelor"™s degree in Commuter/Instrumentation/Electrical/ Electronic engineering. Experience in commissioning of Siemens Automation system Experience in Steel Plant / Large Metal plant is mandatory preferably from Caster/Rolling mills Number of Positions04

Sr. Automation Engineer/ Engineer Customer Services Chhattisgarh | Siemens DI PMS | Full time/ Contractual Job Requirements Should have experience in executing maintenance activities in Steel Melting Shop Hands on commissioning in BOF, Laddle Furnace, Degasser, Hot Metal Desulphurization is an added advantage. Offer technical expertise to maintenance people like supervisor, foreman, and technicians Expertise in organizing, planning & coordination of day-to-day maintenance activities Strategize on maintenance, work instruction and methods. Create plant preventative maintenance procedures Plan routine maintenance of plant equipment/ Instruments. Schedule and obtain project material and manpower. Check work-in-progress and during completion to meet specifications. Documentation and preparation of daily progress reports and maintenance logs Should have deep knowledge in siemens PLC Automation ( Siemens PLC- S7-300/400/400H/1200/1500). Preventive, Predictive and Breakdown Maintenance jobs and periodic inspection associated with PLC system including all the software & hardware aspect of programming and networking well versed with PCS-7 & CFC charts Experience in troubleshooting in Fault finding, repair and replacement of control /instrumentation cable between PLC, RIO panel and field devices Should have knowledge of Electrical control system, Server Hardware, handling different software related to automations. Preventive, Predictive and Breakdown Maintenance of Level-1 and Level-2 Networks, Servers, Engineering Stations, Emergency Workstation, HMI, View Monitors, Laptops, Printers, active and passive components etc Should have an ability to identify and troubleshoot the malfunctions, replacing parts and components. Should be familiar with safety procedures while carrying out electrical work Keep good Coordination and Communication, good relationship with Team members and Client Should be familiar with Report preparation, PPT & Excel. Qualification requirements You should have minimum 5/2 years"™ experience preferably in siemens PLC Automation, Network servers along with bachelor"™s degree in Commuter/Instrumentation/Electrical/ Electronics engineering Experience in commissioning of Siemens Automation system Experience in Steel Plant is mandatory Number of Positions- 04

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities Handling L1 tickets as well as escalated tickets from Desktop engineer - Level 1 Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals Collaborate with other IT teams to ensure seamless integration of desktop systems with the overall IT infrastructure Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software Perform regular maintenance and updates on desktop systems to ensure optimal performance and security Assist in the implementation of IT policies and security measures to safeguard desktop systems and data Provide end-user training on hardware and software usage to enhance their productivity and technical skills Document technical procedures, troubleshooting steps, and knowledge base articles for future reference Stay informed about the latest trends and advancements in desktop technologies to improve support services Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications Bachelor' degree or equivalent experience 3+ years of experience working in a desktop support role Proven experience as a Desktop Engineer or in a similar technical support role Familiarity with network connectivity and basic understanding of IT infrastructure components Solid knowledge of desktop operating systems (Windows, Linux and macOS) and standard software applications Proficiency in hardware troubleshooting and problem-solving for desktop-related issues Demonstrated ability to work independently and handle multiple tasks simultaneously Proven excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner Proven proactive and customer-focused approach to delivering high-quality support services. Preferred Qualifications: Bachelor"™s degree in computer science, Information Technology, or a related experience Microsoft Certification professional, CCNA At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone"“of every race, gender, sexuality, age, location and income"“deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes "” an enterprise priority reflected in our mission. #njp

Basic Section No. Of Position 1 Grade 10 Level Senior Software Engineer Organisational Industry -- Function -- Skills Skill Software Coding software Administration Infra & Dev Ops Lead Infra Monitoring and Basic Administration Compliance Monitoring System ISO 27001 PLSQL SQL Oracle Forms & Reports Dashboard Creation Minimum Qualification Master In Computer Application Computer Science Engineering CERTIFICATION No data available About The Role Job Purpose Job Purpose Description Job Context & Major Challenges Job ContextProduction System is Online and System Driven. Material flow from one Production Centre to another is online. Any disturbance in Servers or Network will directly affect production. So 100% Server and Network uptime is essential for un-interrupted production. Same in the case of Despatch of materials. If the leased line link between Alupuram and Renukoot is down, despatch will not take place. Major Challenges : Upkeep and maintain the critical on-line systems in the plant and branches. Fulfill the new requirements of the plant and branches. Ensure Database Server availability 100% without any breakdown to the plant and sales offices. Ensure continued support and availability to EIS system 100% for smooth production. Ensure round the clock uninterrupted network connectivity within the plant. Develop and implement new software within the time frame agreed upon with the users. Fallback arrangement in case of breakdown of the high-end network components like Cisco switches. Adhere to the Information Security policy and implement the same in the plant Ensure user request for modification and changes are addressed in a shortest possible time Ensure any new software requirement are quickly studied and implemented within the target set by the unit or the corporate Ensure validation of different critical computer generated MIS reports including balance sheet which are sent to corporate and other statutory agencies Ensure validation of salary, leave and other critical data before it is released. Key Result Areas KRA (Accountabilities) (Max 1325 Characters)Supporting Actions (Max 1325 Characters)KRA1SoftwareNew developments and Change requests related to Production Planning & Control, Extrusion Information System, Costing, General Ledger Factory Invoice and Expenditure Distribution System of Alupuram ERP. Production Planning & Control module includes Cast house log and ingot receipt, inventory control, production and billet despatch to extrusion, Extrusion Order processing, Lot generation, production, inspection, stretcher, ageing, SHT, rework upto QA clearance for packing, online FG and Test Certificate uploading to Renukoot, Packing list, Invoice and Order Transfer downloading to Alupuram. Extrusion Info System includes Extrusion planning, SCADA software integration with Press PLC and Alupuram ERP, EIS SCADA software interface packages, EIS SCADA software maintenance, billet wise extrusion and delays capturing in production. Costing module includes Billet Inventory processing, Lot wise Machine center wise Time and Cost processing, Metal Card processing, Plan Vs Actual Cost processing. General Ledger Factory Invoice module includes Factory Invoice, Journal Voucher and Trial Balance processing. Expenditure Distribution System includes Daily Cash book, Bank Transactions and Monthwise Shoporder Cost processing. Resolve software breakdowns. Additional Data requirements in Excel for audit/data analysis.KRA2System FacilitationTo ensure proper updating and maintenance of IT system in the plant. Organize AMC for hardware and software and oversee the activities of AMC Service Providers for hardware and software in the plant. Selection of right vendors for supply and maintenance of hardware and software. Control the cost to keep the expenditure within the budgeted figures. Regular interaction with user departments regarding the performance of the systems. Provide systems related training to users in the shop floor and offices. Organize system related accessories, consumables and stationery items for the systems users and systems dept. Provide quick solutions in critical areas during sudden system failures. Quarterly audit to ensure adherence of Information Security PolicyKRA3WCM ActivityTo be an active member of Information Systems and Technology subcommittee. To flow the culture of WCM in the departmentKRA4ISO and OHSAS System UpkeepTo maintain all the ISO and OHSAS documents Toamend necessary changes in documents, procedure andothers related to Systems Department Close and takecorrective action for all the NCR s during external orinternal audits. Ensure 100% Integrated ManagementSystem availability for all usersKRA5ProjectsWork in hand with the other members of SystemsDepartment for preparing and execution of Capex Plan,development activities and modifications. Identify andimplement new projects related to systems for improvingreliability and quality of service.Identify latesttechnologies and implement the same replacing theoutdated and de-supported onesKRA6SupportProvide 24 Hr. System support for uninterrupted plantfunctioning. Provide System support to all Extrusionbranch offices.KRA7HardwareMaintenance of old Hardwares and renewal of AMC sEnsure that the AMC providers are keeping the requiredspares. Ensure that periodical maintenance of H/W isdone Ensure the backups for critical spares and PCs.Ensure un-interrupted network availability. Ensure un-interrupted Application and Database Server availability