7 Enduser Support Jobs

You will be responsible for providing end-to-end IT support to VIP users, with a particular focus on the CEO and management group. Your main objectives will include ensuring the optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs. It is crucial to deliver high levels of responsiveness, discretion, and professionalism in all interactions. As part of your role, you will lead and manage a team of DSS engineers who operate on a 24x7 shift basis. Monitoring team performance, providing coaching, and ensuring adherence to SLAs will be key responsibilities. Additionally, you will coordinate shift schedules to maintain consistent support coverage. Your duties will also involve overseeing daily IT infrastructure operations and end-user support activities. It is essential to ensure strict adherence to IT policies, procedures, and best practices. Furthermore, you will be required to coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting. Expert support for Apple platforms (macOS and iOS) will be a significant part of your role, requiring in-depth knowledge and troubleshooting capabilities on these platforms.,

As a Senior Business Analyst (Veeva Promomats) at our organization, your role will involve closely collaborating with stakeholders in commercial domains within the IT, Life Sciences, and Pharmaceutical industries. Your primary responsibility will be to gather and analyze requirements, with a particular focus on leveraging your expertise in Veeva Vault Promomats. You will be translating business needs into clear user stories and technical specifications, supporting project delivery, collaborating with cross-functional teams, assisting in testing and training, and ensuring successful implementation and user adoption through thorough documentation. Your key responsibilities will include actively liaising with business stakeholders to understand and translate their needs into technical specifications, engaging with cross-functional teams to define deliverables from unstructured requirements, analyzing existing business processes to recommend improvements, leading or supporting the implementation of new systems, conducting data analysis for insights, creating comprehensive documentation, providing end-user training, ensuring compliance with IT policies and standards, managing multiple projects concurrently, and collaborating with IT teams, business units, and external vendors for integrated solutions. As a skilled Business Analyst, you will need advanced expertise in Veeva Vault Promomats, Salesforce (with a focus on Healthcare Solutions), business requirements gathering, process improvement, system implementation, end-user support and training. Additionally, you should have experience in integration solutions, global data warehouse solutions, master data management solutions, IQVIA software, and Accuratics advanced analytics software in the healthcare sector. To qualify for this role, you should hold a Bachelor's degree in a relevant field, possess at least 5-7 years of experience in business systems analysis and/or software development, have a strong grasp of business requirements translation, excellent communication skills, and the ability to manage multiple projects effectively. Our company, FocalCXM, is dedicated to empowering customer-facing teams in the Life Sciences industry by providing innovative digital solutions and exceptional enterprise user experiences. FocalCXM is a leading provider of software, solutions, and services tailored to streamline CRM and CX processes for Pharma, MedTech, and Animal Health sectors globally. Our core values include Love, Integrity, Teamwork, Tenkaizen, Leadership, and Excellence. Our team specializes in Veeva, Salesforce, and AWS technologies, delivering robust, scalable solutions for the Life Sciences and IT sectors. If you are a driven individual eager to lead, quick to learn, and ready to take ownership in a fast-paced environment, we offer a competitive salary, benefits package, professional development opportunities, a supportive work environment, and flexible working hours. Join our team if you are a self-starter who thrives with minimal handholding and prefers a dynamic work environment that encourages continuous innovation and daily improvement.,

You will be responsible for maintaining the various computer systems owned or operated by the company. This includes providing end-user support, resolving technical issues, and offering technical assistance for all operating systems and applications. You will provide support both in-person and remotely through the use of the telephone or remote access. Additionally, you will be in charge of maintaining business software applications by researching, designing, implementing, configuring, monitoring, troubleshooting, and evaluating existing and new operating systems and applications. Your role will also involve testing, validating, and installing operating system and application security/performance patches. You will be accountable for installing, configuring, and maintaining the company's various computer systems, applications, and firewall. This encompasses system and application upgrades, updates, and patches. Ensuring the security of company data and resources, as well as maintaining data availability and disaster recovery, will be part of your responsibilities. This is a full-time position with benefits including cell phone reimbursement, commuter assistance, and health insurance. The work schedule is during the day shift from Monday to Friday, and the work location is in person.,

Hi ..!!! Greetings from Highpoints Technologies India Pvt Ltd. We are hiring for Triage Support Specialist - IT Service Desk We are looking for immediate joiners Job Location: Gurgaon Employment Type: Contract Experience: 3+Yrs Candidate Profile: Our ideal candidate will have: ? 3+ years of experience in an end-user support role ? A strong desire to grow technically ? Hands-on familiarity with macOS & Apple hardware administration ? Hands-on familiarity with Windows / PC environments ? A naturally strong diagnostic/troubleshooting process, with significant experience troubleshooting real, end-to-end technical issues ? The ability to clearly communicate complex technical topics to a wide range of employees in both verbal and written form ? A naturally calm and empathetic demeanor under pressure, combined with the ability to concurrently solve multiple issues in real-time ? Experience with our tech stack is preferred: ? macOS, Windows 10, VoIP, Zoom, Slack, Confluence, JIRA, Google Apps, Okta, JAMF, Meraki, Oomnitza ? Experience working independently and part of a team to provide an exceptional employee experience Position Expectations: ? Help our colleagues maximize their abilities through the effective use of technology: investigate their issues and escalate to the appropriate team when necessary ? Provide training for colleagues and develop self service resources where possible ? Lead weekly new hire IT orientations and assist with day 1 onboarding logistics ? Participate in on-call support rotations ? Provide support triage steps to end users across ticket, in-person, chat, email, video, and phone channels ? Maintain detailed documentation of work completed, using the information gathered to develop self service knowledge bases and improved user guides ? Effectively and efficiently manage the software license requests and approval process ? Ability to work a flexible schedule (evenings, nights and holidays based off of the business need) Please fill in The details Candidate Name: Contact number: Qualification: Total Experience: Relevant Experience: Current Company: PayrollCompany: Current CTC: Expected CTC: Email ID: Notice period: Current Location: Preferred Location: D.O.B: Reason for Job change: ID proofand passportsize photo (Mandatory)

As a Life Science Business Analyst at FocalCXM, you will collaborate closely with stakeholders in commercial domains to gather and analyze requirements, with a particular focus on leveraging expertise in Veeva Vault Promomats. Your role will involve translating business needs into clear user stories and technical specifications, supporting project delivery, collaborating with cross-functional teams, assisting in testing and training, and maintaining thorough documentation to ensure successful implementation and user adoption. Key Responsibilities - Actively liaise with business stakeholders to understand and translate business needs into technical specifications. - Engage proactively with cross-functional teams to convert unstructured requirements into well-defined deliverables. - Analyze current business processes and recommend improvements to enhance operational efficiency and effectiveness. - Lead or support the implementation of new systems or modifications to existing systems, ensuring alignment with business goals. - Conduct data analysis to gather insights and support business decision-making. - Create comprehensive documentation and provide end-user training to facilitate system adoption. - Ensure adherence to corporate IT policies and compliance standards, including data security and internal audit requirements. - Manage multiple concurrent projects, ensuring timely delivery and stakeholder satisfaction. - Collaborate with other IT teams, business units, and external vendors to deliver integrated solutions. - Provide specialized focus on Veeva Vault Promomats, Veeva CRM, and Salesforce solutions in a Healthcare/Life Sciences context. Technical & Functional Expertise The ideal candidate for this role must possess advanced-level expertise in the following areas: - Veeva Vault Promomats - Salesforce (with emphasis on Healthcare Solutions) - Business requirements gathering and documentation - Process improvement and optimization - Functional system implementation and configuration - End-user support and training Additionally, the candidate should have broad experience in: - Integration solutions - Global Data Warehouse solutions - Master Data Management (MDM) solutions - IQVIA and Accuratics software used to enhance healthcare innovation and patient outcomes. Required Skills & Experience - Bachelor's degree in a relevant field - 5-7 years of experience in business systems analysis and/or software development - Strong understanding of business requirements and ability to translate them into scalable technical solutions - Excellent written and verbal communication skills - Ability to manage multiple projects simultaneously across different scales (small, medium, large) If you are a self-starter who thrives in a fast-paced environment, eager to lead, quick to learn, and ready to take ownership, FocalCXM offers a competitive salary and benefits package, opportunities for professional development and career growth, a supportive and collaborative work environment, flexible working hours with 5 days working, and lunch and snacks provided every Friday. Join us at FocalCXM and be a part of our innovative team driving solutions for the Life Sciences industry.,

You will be responsible for developing a comprehensive cut-over plan that includes all activities, timelines, dependencies, and required resources for a successful transition. You must also identify potential risks associated with the cut-over process and develop mitigation strategies to address them, covering risks related to data migration, system configuration, and go-live activities. As the central point of contact for all cut-over-related activities, you will coordinate with various teams such as project management, technical, functional, and business teams to ensure alignment and collaboration. It is essential to ensure that all necessary resources, including hardware, software, documentation, and training materials, are in place for the go-live by coordinating with vendors, IT teams, and stakeholders to address any deployment-related issues. Maintaining accurate records of all cut-over activities, decisions, issues, and resolutions for future reference and audit purposes will be part of your responsibilities. You will also be required to prepare status reports and updates for project stakeholders and management. Additionally, you will provide ongoing support and troubleshooting assistance to end-users during the initial post-go-live period to ensure a smooth transition and address any issues that may arise.,

As a Change Manager, you will play a crucial role in supporting the successful implementation of SAP S/4 HANA in India by driving localized change management efforts. Your primary responsibilities will include ensuring stakeholder alignment, promoting user adoption, and ensuring business readiness. You will collaborate closely with local and global teams to customize change management strategies and materials to suit local requirements while aligning with the overall program. Your key responsibilities will involve implementing a localized change management approach encompassing communications, stakeholder management, training, business readiness coordination, tracking, and end-user support. You will be required to adapt global templates and materials to incorporate local language, cultural nuances, and regional business processes. Building relationships with local leaders and key stakeholders to garner support and facilitate effective communication will be essential. Monitoring and reporting on progress, risks, and user sentiment to the central change management team, while escalating issues when necessary, will be part of your role. Collaboration with functional workstream leads, deployment teams, and business leaders to ensure smooth transitions and minimize disruptions will also be crucial. Identifying and addressing resistance to change by handling stakeholder concerns and providing targeted interventions will be a key aspect of your responsibilities. Additionally, you will be responsible for developing and maintaining change impact assessments, readiness plans, and stakeholder engagement strategies. To excel in this role, you should have proven experience in change management, preferably within SAP S/4HANA or other large-scale ERP implementations. A strong understanding of organizational change methodologies, stakeholder engagement, and training approaches is essential. Experience working in a multinational or cross-cultural environment and the ability to adapt materials and strategies accordingly will be beneficial. Excellent communication and interpersonal skills are required to influence stakeholders at all levels. You should also possess the ability to analyze and report on change adoption metrics, risks, and mitigation strategies. Familiarity with tools such as Prosci ADKAR, SAP Enable Now, or similar change management and training frameworks would be advantageous. Qualifications for this role include a Bachelor's degree in Business, Communications, Organizational Development, or a related field; change management certifications (e.g., Prosci, ACMP) are a plus. Proficiency in the local language, in addition to English, is required. Experience working within supply chain, finance, or commercial functions in the context of ERP transformations will be beneficial. This is a full-time freelance/contract role requiring 40 hours per week. The engagement is expected to start on or about 28th April 2025 and end on or about 01st May 2026.,