Posted:4 days ago|
Platform:
Work from Office
Full Time
Website- Install and configure Windows and Linux desktop and peripherals and test network connections.
Handle daily technical support activities on desktops & laptops, networking and server log monitoring.
provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues.
First level hardware support for the End User side equipment and shall consist of diagnose the problem
Address user tickets regarding hardware, software and networking & backups.
Monitoring & assigning calls to L1 engineers. Install, Configure & maintain e-mail clients remotely.
Antivirus, windows, active directory, troubleshooting, networking, MS office, MS outlook, pc hardware, desktop support, computer hardware & outlook configuration.
Provide Second level & Escalation support on Desktop, OS and hardware adhering to SLAs & responsibilities:
Installing, configuring, and maintaining e-mail clients remotely
Well verse with O365/Outlook.
Asking the customer targeted questions and using remote troubleshooting tools to identify the problem and perform fixes or suggest recommended actions.
ITIL certification will be an added advantage, Should have understanding of any ITSM tool
Ashtech Infotech
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