Desktop Support Engineer

Job Description

Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website : www.appstech.in Experience: 1-4 Years Location: Halol, Rajoda, Halol Company website & Email ID : www.appstech.in, careers@appstech.in Roles and Responsibilities: Expertise with computer hardware, software (including operating systems and software applications), and peripheral device installation, configuration, and setup. Fundamental troubleshooting techniques for network device connection problems Access control, Wi-Fi, CCTV, servers, firewalls, switches, etc. Proficiency in installing and troubleshooting the Microsoft Outlook Mail Client. Knowledge and expertise in drive sharing, domain connectivity, user rights, and setting up users and user profiles in an AD environment. Determine, investigate, and fix technical issues with IT hardware and software. Oversee the tracking, prioritization, and resolution of helpdesk tickets while adhering to Service Level Agreements (SLAs). For future use, keep records of user problems, system setups, and troubleshooting techniques. Conformity to system functionality and customer needs. Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Salary Range: ₹15,000.00 - ₹25,000.00 per month Show more Show less