15173 Data Analysis Jobs - Page 27

You are passionate about turning data into actionable insights that drive business success. QIMA is seeking a skilled and motivated Business Intelligence Engineer to join the team. In this role, you will leverage data to optimize internal operations, enhance business team efficiency, and empower customers with critical information on supply chain and quality. Your efforts will improve service quality across various aspects of supply chain management and quality assurance, driving the organization towards excellence. If you love working with data to automate processes, solve problems, unlock new ways to analyze performance, and collaborate with cross-functional and international teams, this opportunity invites you to be a key player in the team's success! Your responsibilities will include: - Working closely with business leaders to understand user needs and develop data-driven solutions that optimize supply chain processes, enhance customer experiences, and improve operational efficiency. - Designing and implementing scalable data models and automated processes to ensure efficient collection and integration of data from diverse sources. - Ensuring data accuracy over time by implementing data cleaning and validation procedures. - Collaborating with tech teams to enhance data collection processes. - Utilizing Tableau Software to develop visually stunning and interactive dashboards tailored for internal stakeholders and external clients, providing actionable insights to support decision-making. - Collaborating with UI/UX teams and Data Visualization Lead to create intuitive interfaces that enhance user experience, leading to improved adoption and engagement with data-driven insights. - Continuously monitoring and optimizing dashboard performance to ensure swift responsiveness, providing users with seamless access to real-time insights. - Leveraging data analysis to identify opportunities for process improvement and contribute to strategic projects aimed at enhancing business performance and competitiveness. Qualifications: - Education and Experience: Master's degree in a relevant field (e.g., Supply Chain, Operations Management, Data Analytics) with at least 3+ years of experience in a similar role, working with BI solutions such as Tableau, Power BI, Alteryx, Qlik Sense, etc. - Analytical Skills: Excellent analytical skills, with the ability to interpret complex datasets and derive actionable insights to drive business decisions. - Lean Enthusiast: Genuine passion for lean practices and process optimization, with a proven track record of driving efficiency improvements and cost savings through lean methodologies. - Data Modelling & ETL: Design robust data models that facilitate efficient data integration and ensure data integrity and consistency across the organization's systems and processes. - SQL and Database Skills: Proficient in writing SQL queries and working with relational databases to manipulate and analyze data effectively. - Programming Skills: Familiar with Python scripting for data manipulation and automation, enabling efficient data processing and analysis workflows. - Communication Skills: Excellent verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders to drive data-driven initiatives forward. Preferred Skills (not mandatory): - Quality Management: Experience in quality management, with expertise in laboratory testing processes, supply chain dynamics, or quality assurance. Understanding of challenges and opportunities in those domains. - Data Visualization: Familiarity with data visualization best practices and creating compelling, informative visualizations. - Portfolio: Showcase of existing BI projects demonstrating expertise and creativity in data visualization practices.,

The CSO team collaborates with all internal Kroll business units to research, curate, and update financial & risk related business data into financial models using various internal and external sources. Your responsibilities include researching & collecting financial & business data from publicly available sources and Kroll proprietary files and data, analyzing the information, and ensuring quality control. As the Transition and Delivery Lead, you play a crucial role in overseeing operational transitions within Kroll, ensuring they are implemented according to schedule and aligned with strategic objectives. You will update management and internal stakeholders on transition-related changes and eventually transition into operations management and oversight of service delivery to internal stakeholders. Your responsibilities as the Transition Lead involve being the point of contact for stakeholder managers and delivery managers, coordinating with managers on stakeholder relationships, knowledge transfer, pilot runs, SLA definitions, and controls. You will lead or participate in opportunity analysis and due diligence of potential projects, ensure project specifications are met, plan and manage operational transitions, develop detailed transition plans, and coordinate with internal stakeholders to gather requirements and provide updates on progress. Additionally, you will identify risks, facilitate training and support for delivery analysts, monitor performance, ensure compliance with regulations, and develop actionable insights for decision-making. In the Operations aspect, you will focus on implementing best practices and operational frameworks, talent management, stakeholder management, continuous improvement, risk and compliance, performance metrics, budget management, and change management. Qualifications/Skills: - 15+ years of experience in leading Transitions and implementing new business in the BPO industry - Extensive experience in client-facing operational roles and leading large teams - Experience in delivering complex Transitions, Implementations, and projects - Ability to manage solutions/transitions for analytics projects and ramp up operations - Comfortable working across different time zones - Strong client-facing skills and clear communication of business ideas - Ability to work and communicate across organizational units - Strategic thinking and ability to translate strategy into action plans Competencies: - Motivated and influential team player with a track record of driving results - Strong communicator and collaborator with exceptional interpersonal skills - Analytical problem-solver with a passion for innovation and continuous improvement - Open to feedback and continuous improvement - High achiever with perseverance, humility, and a positive outlook - Strong problem-solving, quantitative, and analytical abilities - Excellent written and verbal communication skills to build relationships About Kroll: Join Kroll, the global leader in risk and financial advisory solutions, with a legacy of nearly a century. Be part of One Team, One Kroll, contribute to a collaborative environment, and propel your career to new heights. Build, protect, restore, and maximize client value with Kroll's commitment to equal opportunity and diversity. To be considered for a position, formal application via careers.kroll.com is required.,

Job Title : Data Analyst cum MIS Support Executive Location : Itanagar, Arunachal Pradesh Department : Planning & Monitoring Department Project : CM Dashboard Initiative Employment Type: Contractual Job Summary: The Data Analyst cum MIS Executive will be responsible for data coordination, analysis, reporting, and dashboard support under the Planning & Monitoring Department of the Government of Arunachal Pradesh. The candidate will serve as a vital link between various departments and the Chief Ministers Office to ensure timely, accurate, and insightful information flow for effective governance. Key Responsibilities: Collect, compile, and validate data from various state departments and districts. Ensure timely updates and submissions for the CM Dashboard portal. Design and generate daily, weekly, and monthly MIS reports for internal and external stakeholders. Conduct data analysis to track KPIs of key schemes and flag anomalies or delays. Liaise with department-level data officers for real-time data collection and escalation of bottlenecks. Support in the creation and maintenance of dynamic dashboards and visual reports. Coordinate closely with the IT/Tech teams to troubleshoot or update dashboard content. Prepare documentation such as SOPs, training materials, and data submission guidelines. Desired Skills and Qualifications: Bachelor's degree in Computer Science, Statistics, Economics, Data Science, or related field. 1-3 years of relevant experience in Data Analysis, MIS, or monitoring roles. Proficiency in MS Excel, Power BI, and basic SQL. Strong analytical skills with the ability to interpret data and provide meaningful insights. Good communication skills to coordinate with government officials and technical teams. Familiarity with e-Governance projects or public sector data systems is a plus. Key Competencies: Attention to detail and accuracy in reporting Ability to work under pressure and meet tight deadlines Strong organizational and documentation skills Adaptability and willingness to work in a government setup KINDLY NOTE: APPLICATIONS ARE ACCEPTED UNTIL 25th JULY ONLY

1. Role Summary: a) Ensure smooth working of Investments Cash Flows, Banking & Settlement, Fund Accounting and declaration of daily NAV; b) Understanding of all Regulatory and Internal Exposure Norms related to settlement of trades c) SAP Investment Management System (IMS) (i) Addressing day to day issues; and (ii) New Development / enhancement with successful completion of UAT testing; d) Derivative deal settlement and accounting Roles & Responsibilities 1) Prime responsibility would ensure smooth working of Investment Back Office from morning Cash Flows to daily EOD activities 2) Ensure compliance of all regulatory and internal norms/ limits on day-to-day basis related to deal settlement for all assets classes 3) Updation and implementation of SOP Back Office 4) Managing various Investments Audits and ensure its smooth closures 5) Liaising with Banks, Custodian 6) Strengthening of MIS and share its analytical 7) Carrying out derivative accounting 8) Carrying out UAT for SAP IMS bugs as well as new requirements. 9) Support in preparing data / MIS for Board and its Committees 10) Grooming team members

Position Overview Seeking a highly skilled and motivated Device42 Discovery Tool L3 Transformation Engineer who will be responsible for overseeing the transformation and integration processes of Device42, ensuring seamless discovery and management of IT assets. This role requires a deep understanding of IT infrastructure, strong analytical skills, and a proactive approach to problem-solving. Key Responsibilities Device42 Configuration and Deployment: Configure, deploy, and manage the Device42 discovery tool to ensure comprehensive and accurate discovery of IT assets across the organization. Transformation and Integration: Lead the transformation and integration efforts to ensure Device42 is effectively integrated with other IT management tools and systems. Data Analysis and Reporting: Analyze discovered data, generate reports, and provide insights to support IT asset management and optimization. Issue Resolution: Act as the L3 escalation point for any issues related to Device42 discovery and transformation processes, providing expert troubleshooting and resolution. Documentation and Training: Develop and maintain comprehensive documentation for Device42 configurations, processes, and best practices. Provide training to other team members as needed. Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the effectiveness and efficiency of the Device42 discovery tool. Required Qualifications Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Experience: Minimum of 5 years of experience in IT asset management, configuration management, or a related field, with at least 2 years of hands-on experience with the Device42 discovery tool. Technical Skills: Proficiency in configuring and managing the Device42 discovery tool. Strong understanding of IT infrastructure, including servers, networks, and applications. Experience with data analysis and reporting tools. Familiarity with integration tools and methodologies. Problem-Solving: Excellent analytical and troubleshooting skills, with the ability to resolve complex issues efficiently. Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders. Team Player: Ability to work collaboratively in a team environment and provide mentorship to junior team members. Certifications: Relevant certifications in IT asset management or configuration management are a plus. Experience: Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Mandatory Skills: Device42 Discovery. Experience:5-8 Years.

Looking for statistical analysis or predictive modelling candidates with skills in Power BI, Alteryx, SQL, Python or Java, Data Analysis, Data modelling, ETL, Data processing. This role requires developing statistical learning models.

*APPLICABLE ONLY FOR IMMEDIATE JOINERS* Job Title: Employer Branding Experience: 5-7 Years Location: Gurgaon Master in Mass Communication, Journalism or Public Relations would be Preferred INTERVIEW PROCESS: Face-to-Face Job Overview Were looking for a passionate and strategic Employer Branding & Internal Communications Lead to elevate how we connect with our employees and present our culture to the world. In this role, you'll shape compelling narratives that inspire our people and position DTDL as an employer of choice in the tech industry. Youll blend creativity with strategy to bring our culture, values, and vision to life— both inside and outside the organization. What You’ll Do Internal Communications & Engagement Lead the internal communication strategy to support business goals—driving clarity, alignment, and engagement across all teams. Craft authentic leadership messaging, key company announcements, and communications for events like town halls and leadership connections. Develop impactful content—from newsletters and mailers to intranet stories and employee campaigns—that reflects DTDL’s tone and culture. Partner with teams across the organization to bring employee stories to life that reflect our core mindsets: o Be a founder o Customer obsession o Question and iterate to infinity o Never settle and never give up Event & Culture Communications • Build comms plans for internal events—from pre-event buzz to post event recaps—to drive participation and culture visibility. Conceptualize and run creative employee engagement campaigns that build a sense of community, culture, and belonging. Employer Branding & EVP Activation • Bring DTDL’s Employer Value Proposition (EVP) to life through high-impact storytelling, brand campaigns, and thought leadership. • Collaborate with Talent Acquisition, HR, and Engineering teams to position DTDL as a great place to work. Create compelling content for social media, career sites, employer review platforms (LinkedIn, Glassdoor, AmbitionBox), and more. • Leverage formats like reels, blogs, videos, podcasts, and employee spotlights to showcase life at DTDL. Campus & Digital Talent Branding • Partner with the recruitment team to shape branding campaigns for college hiring, internship programs, and tech talent outreach. Develop contests, challenges, and campaigns that resonate with young talent and tech communities. Measurement & Insights • Track and analyze communication and employer brand performance using tools like LinkedIn Analytics, employee pulse surveys, and intranet metrics. • Share actionable insights and ideas to continuously raise the bar on engagement and brand recall. What You’ll Bring • Excellent written and spoken communication skills with a strong sense of storytelling and tone. • A degree in Mass Communication, Marketing, or a related field (preferred). • A keen understanding of employer branding, employee engagement, and modern communication trends. • Experience in driving integrated communication and branding campaigns. • Strong project management and stakeholder collaboration skill

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Geographic Information System(Maps)-RSAT.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: Anaplan. Experience:3-5 Years.

He/she must have experience more than 6+ years, on consolidation financial data from multiple subsidiaries to produce accurate consolidated financial statements, often requiring deep knowledge of accounting standards. Key responsibilities include Consolidation process management Configuration and customization Reporting Development Data analysis skills Stakeholder engagement Financial accounting expertise

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators Experience: 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Delivery(RPA). Experience:3-5 Years.

years of hands-on JD for Business Analyst Profile: Duties: Understands and translates the business strategy, business goals, and business processes into an IT solution. End-to-end Delivery of Reporting for applications Across Adobe Source Systems, Interface with Adobe BUs and technical delivery teams to assist in finalising user stories, translating them to technical documentation and other system documentation required by Agile methodologies (Jira). Strong understanding of how data solves for analytical and operational use cases in Marketing, Sales, Finance, Product development, or Customer Care Produce visualisations and stories that connect data analysis, data science and analytics to useful business insights. Create impactful presentations and reports to educate internal and external customers on solutions, insights and opportunities. Design and build database-driven analytical solutions and dashboards. Analyse performance metrics, business functions and operations to determine insights and recommendations to customers. Provide directions to product managers and engineers using advanced data modeling and analysis techniques Ability to work effectively in a fast-paced, results-orientated work environment. Ability to handle and adjust to changes in requirements and direction. A positive attitude, attention to detail and great problem-solving skills are important. Self-motivated, self-starter with a team-centric focus while working in a fluid environment. Skills: Use structured and disciplined approaches to solving problems. Innovation, creativity and an outside-the-box mindset are all keys to your success as you work with stakeholders and delve into the real business needs of the client and not just take the face value of what the needs may be. 5+ years of functional or data experience with attention to detail 5+ years hands-on experience with business intelligence tools (Power BI, MicroStrategy, Tableau, etc.) 5+ years of hands-on experience with OLAP/multi-dimensional data cubes Hands-on experience in working with Hadoop, Hive, MS SQL Technologies Requires a bachelors degree. A master’s degree in business analytics/computer science or an MBA is a plus. Hands-on experience in developing and deploying web analytics, Power BI, Tableau Dashboards Experience with agile development methodologies. Strong experience with BI tools and ability to create report mockups, self-serve data models and dashboard prototypes Strong experience with the development of MDX/DAX multi-dimensional and tabular cube models Strong understanding of big data platforms (HANA, Hadoop, Redshift, etc.) and both streaming & ETL processes, and familiarity with SQL/Python Good understanding of data modelling and RDBMS concepts and experience working on star and snowflake schemas.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Data Analysis. Experience:5-8 Years.

Required Skills : Business Analyst- BRD/FRD, Stakeholder Mngt, UAT Testing, Datawarehouse Concepts, SQL joints and subqueries, Data Visualization tools-Power BI/MSTR and Investment Domain (Capital market, Asset management, wealth management). Experience: Bachelors degree in finance, Economics, or a related discipline. 10+ years of experience as a BSA or similar role in data analytics or technology projects. 5+ years of domain experience in asset management, investment management, insurance, or financial services. Familiarity with Investment Operations concepts such as Critical Data Elements (CDEs), data traps, and reconciliation workflows. Working knowledge of data engineering principles: ETL/ELT, data lakes, and data warehousing. Proficiency in BI and analytics tools such as Power BI, Tableau, MicroStrategy, and SQL. Excellent communication, analytical thinking, and stakeholder engagement skills. Experience working in Agile/Scrum environments with cross-functional delivery teams. Technical Skills: Proven track record of Analytical and Problem-Solving skills. In-depth knowledge of investment data platforms, including Golden Source, NeoXam, RIMES, JPM Fusion, etc. Expertise in cloud data technologies such as Snowflake, Databricks, and AWS/GCP/Azure data services. Strong understanding of data governance frameworks, metadata management, and data lineage. Familiarity with regulatory requirements and compliance standards in the investment management industry. Hands-on experience with IBOR’s such as Blackrock Alladin, CRD, Eagle STAR (ABOR), Eagle Pace, and Eagle DataMart. Familiarity with investment data platforms such as Golden Source, FINBOURNE, NeoXam, RIMES, and JPM Fusion. Experience with cloud data platforms like Snowflake and Databricks. Background in data governance, metadata management, and data lineage frameworks.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Geographic Information Systems(Maps).

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Google BigQuery. Experience: 5-8 Years.

Your Role Configure and customize the Nexthink platform, including dashboards, alerts, and remote actions, to enhance digital experience monitoring. Deploy and manage Nexthink Collectors and browser extensions across enterprise devices while ensuring data privacy and security. Design investigations using NQL, integrate Nexthink with other IT systems, and automate tasks using PowerShell or Python. Monitor, analyze, and troubleshoot digital experience data to proactively resolve IT issues and support performance management. Collaborate with IT and business stakeholders to align Nexthink configurations with organizational goals and automation needs. Your Profile 4 to 6 years of experience in Dashboard creation, Investigation using NQL, Converting PowerShell into a Nexthink Remote Action. Digital workplace management. Experience with Nexthink modules such as Application configuration, Act (Remote Action), Engage (Campaigns) and Analytics (Investigation. Proficiency in working on incidents and change tickets. What You Will Love Working at Capgemini Work on enterprise-scale digital experience monitoring and automation using Nexthink, PowerShell, and NQL. Collaborate with global teams to configure Nexthink modules like Act, Engage, and Analytics for proactive IT operations. Clear career progression paths from engineering roles to architecture and consulting. Be part of mission-critical projects that ensure security, compliance, and operational efficiency for Fortune 500 clients. Location - Bengaluru,Bhubaneswar,Chennai,,Gurugram,Hyderabad,Kolkata,Mumbai,Noida

Primary Skills Strong expertise in SAP QM module implementation, configuration, and support within SAP S/4HANA or ECC. Experience in setting up inspection types, quality notifications, results recording, and usage decisions for incoming, in-process, and final inspections. Knowledge of quality planning, quality inspection, quality control, and quality certificates in manufacturing and procurement processes. Hands-on experience in integrating SAP QM with MM (Materials Management), PP (Production Planning), and SD (Sales & Distribution) for quality compliance. Expertise in quality management master data such as inspection plans, sampling procedures, catalogs, and characteristic control. Ability to configure vendor evaluation, supplier quality management, and audit management within SAP QM. Strong understanding of corrective and preventive actions (CAPA), deviation handling, and non-conformance management. Experience in quality notifications, complaint handling, and integration with SAP Workflow for approvals and corrective actions. Ability to troubleshoot and resolve SAP QM issues, optimize system performance, and provide end-user training. Secondary Skills Basic understanding of SAP EHS (Environment, Health, and Safety Management) for compliance reporting. Knowledge of statistical process control (SPC), Six Sigma, and Lean Quality methodologies. Experience with LIMS (Laboratory Information Management Systems) integration with SAP QM. Familiarity with automation tools, Fiori apps, and SAP Business Workflow for enhanced quality process management. Strong analytical and problem-solving skills for data analysis, reporting, and dashboard creation in SAP QM. Ability to work with cross-functional teams including production, procurement, sales, and regulatory compliance teams.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Lead the design and implementation of SAP Convergent Mediation (CM) within the BRIM suite to support real-time and batch data processing. Collaborate with business and technical teams to define mediation rules, data mapping, and integration with Convergent Charging and FICA. Ensure high performance and scalability of mediation flows for telecom or utility billing environments. Participate in solution architecture discussions and contribute to technical documentation. Your Profile 4+ years of experience in SAP BRIM CM with strong knowledge of mediation architecture and data transformation logic. Hands-on experience with SAP CM configuration, rule creation, and integration with upstream/downstream systems. Strong analytical skills and ability to troubleshoot complex data flow issues. Familiarity with Java-based mediation engines and experience in high-volume data environments is a plus. What youll love about working with us Flexible work optionsHybrid Competitive salary and benefits package Career growth with SAP and cloud certifications Inclusive and collaborative work environment

Your role In this role you will play a key role in. Create clear and concise reports, dashboards, and visualizations to effectively communicate findings to internal stakeholders. Gather raw data from various sources, conduct data integrity audits, validate, and analyse data to identify trends, patterns, and key performance indicators (KPIs). Collaborate with cross-functional teams to identify data needs, opportunities to improve data accuracy and alignment. Document statement of procedures (SOPs), Audit SOPs and implement process changes. Automate standard reports to increase efficiency and effectiveness. MS SharePoint support & audits to manage access and guide teams on proper use of sites. Shift timings2PM to 11:30PM IST. Your profile 6-8 years of analytics and reporting experience in a fast-paced and high-volume environment. Subject matter expertise / understanding of Americas immigration landscape will be an added advantage. Strong proficiency with MS Office Suite, Advanced Excel skills with proficiency in Word, and PowerPoint, Intermediate to Advanced working expertise in analytics tools (PowerBI preferred). Excellent time-management skills, accuracy and attention to detail are essential. Creative problem solving & analytical thinking. Strong communication skills to be able to respond to employee / business/ respective stakeholders queries within 24 hours. What you''ll love about working here Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you canbring your original self to work. Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internalsports events, yoga challenges, or marathons. At Capgemini, you can work oncutting-edge projectsin tech and engineering with industry leaders or createsolutionsto overcome societal and environmental challenges.

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Google Cloud Dataflow. Experience: 5-8 Years.

Role Purpose The purpose of this role is to interpret data and turn into information (reports, dashboards, interactive visualizations etc) which can offer ways to improve a business, thus affecting business decisions. Do 1. Managing the technical scope of the project in line with the requirements at all stages a. Gather information from various sources (data warehouses, database, data integration and modelling) and interpret patterns and trends b. Develop record management process and policies c. Build and maintain relationships at all levels within the client base and understand their requirements. d. Providing sales data, proposals, data insights and account reviews to the client base e. Identify areas to increase efficiency and automation of processes f. Set up and maintain automated data processes g. Identify, evaluate and implement external services and tools to support data validation and cleansing. h. Produce and track key performance indicators 2. Analyze the data sets and provide adequate information a. Liaise with internal and external clients to fully understand data content b. Design and carry out surveys and analyze survey data as per the customer requirement c. Analyze and interpret complex data sets relating to customers business and prepare reports for internal and external audiences using business analytics reporting tools d. Create data dashboards, graphs and visualization to showcase business performance and also provide sector and competitor benchmarking e. Mine and analyze large datasets, draw valid inferences and present them successfully to management using a reporting tool f. Develop predictive models and share insights with the clients as per their requirement Mandatory Skills: Network Operations - Utilities. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Data Analysis. Experience:5-8 Years.

Role Purpose Anaplan, Anaplan Model Builder, SQL and Integrations 1) Ability to understand, interpret & normalize business processes and model requirements along with structured, semi-structured and unstructured financial datasets 2) Translate business/process requirements into technical & functional requirements and use cases 3) Design and build Anaplan application models to support business processes 4) Build, develop and configure Anaplan lists, modules, dashboards, actions, and other model settings to meet business needs 5) Transform and implement multi-dimensional structures to support business processes 6) Ability to explore multiple methods for developing a model and objectively determine the best approach 7) Monitor data flows to and from financial systems to ensure all data is up-to-date and accurate 8) Provide hands-on training to end users on Anaplan models and processes 9) Define and administer user roles and permissions in Anaplan 10) Partner and build trust with different teams across the organization

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: LS - Pharma. Experience: 5-8 Years.