Posted:1 week ago|
Platform:
On-site
Full Time
L3/L4 technical experts resolve issues that are typically difficult or subtle. L3/L4 engineers
participate in management, prioritization, minor enhancements, major incident activities,
problem management, stability analysis, on-call support , etc.These support leaders have specific, deep understanding and expertise in one or two technology platforms (for example, CyberArk , IAM process, Windows/Unix Admin etc.).L3/L4 engineers are proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities. If a fix involves a major enhancement or a development, then the problem is transferred to engineering teams.L3/L4 engineers generally have 8 or more years of relevant experience.
Duties and responsibilities :-
1. Independent contributor for new demand
2. Providing solution for customer requirements
3. Capable to handle & troubleshoot priority incidents
4. Patching and handling changes
5. Creating KB’s and Technical documentation
6. Log Analysis on GPAM component servers
7. Open CyberArk Tickets
8. Setting up different (test) systems
9. Open / prolong Firewall Changes
10. 24/7 On-call Support
11. Co-ordination with Engineering Team/ process owners etc.
Qualification, Experience, Technical and Functional Skills
Must Have:
BE in Computer Science or equal.
Business Analyst responsibilities
Unix and Windows Administration
Knowledge in networking/CCNA certification
Good to Have:
Handle general updates and configuration changes/requests
DevOps experience – having experience with
Dynatrace/Docker/Puppet/Ansible/GIT tools
PowerShell Scripting knowledge
Key Competencies
CyberArk PAM and AAM
IAM, AD
Networking, LB concepts
NMS Consultant
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Trivandrum, Kerala, India
Experience: Not specified
Salary: Not disclosed
Trivandrum, Kerala, India
Experience: Not specified
Salary: Not disclosed
