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Customer Support Executive

0 - 4 years

1 - 3 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Hello Job Seekers! Greeting from Shining Stars ITPL! New Opportunities are available hurry up! Location -Gurgaon Customer Service Executive Working -6 days Rotational shift Salary- Up to 3 LPA Roles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information on products/services offered by the company to meet customer needs. Identify opportunities to upsell/cross-sell relevant products/services based on customer requirements. Maintain records of all interactions with customers using CRM software for future reference. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 0-4 years of experience in BPO/Call Centre environment handling international voice process (inbound/outbound calling). Excellent communication skills with strong interpersonal skills for effective client relationship management. Proficiency in solving queries efficiently through convincing power and pressure handling abilities. Ready to take your career to new heights? Apply Now! For more details contact Monika(7266822602), Ishita (8795927714), Isha (7357344595) between 10am to 7pm. Thanks and Regards, Monika Singh 7266822602 HR Executive Shining Stars ITPL

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Shining Stars Institution & travels
Shining Stars Institution & travels

Education and Travel

Learning City

50 Employees

180 Jobs

    Key People

  • John Doe

    CEO
  • Jane Smith

    Director of Operations

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