5744 Customer Relationship Jobs

Right Horizond Advisory is looking for Relationship Manager to join our dynamic team and embark on a rewarding career journey Building and maintaining positive relationships with clients: regular communication, responding to client inquiries and requests, and addressing any issues that arise Understanding client needs and requirements: understanding of the client's needs, goals, and objectives in order to provide relevant and effective solutions Identifying and pursuing new business opportunities: identify new business opportunities, such as upselling existing products or services, and work with the sales team to close new deals Providing excellent customer service: ensuring that clients are satisfied with the products and services they receive Collaborating with internal teams: work closely with other internal teams, such as the sales, marketing, and customer service teams, to ensure that clients receive a seamless and positive experience Keeping abreast of industry trends and developments: stay informed about industry trends and developments in order to provide relevant advice and recommendations to clients Excellent communication, interpersonal, and negotiation skills Strong problem-solving and decision-making abilities Proficiency in Microsoft Office and customer relationship management (CRM) software

Hiring for virtual Relationship Manager- Chennai-karapakkam Voice process- sales, work from office Freshers and experienced both can apply salary-15k-35k+Incentives Graduation is not mandatory. Day shift job. Shift timing - 9.30am to 6.30pm. Banking holiday will be applicable. Sunday will be fixed off. 2nd and 4th Saturday will be fixed off.

We are looking for a BDM with experience in generating sales and developing new business for our company. This is the perfect opportunity for someone who is excited by the prospect of growing with the company in a friendly environment and having a key role in the process. Responsibilities: 1. Developing, generating, and growing new business- branding, website, marketing, and creating innovative business plans for clients. 2. Managing both our existing sales pipeline and developing new business opportunities Identifying opportunities for new business development through following up on leads and conducting research on target clients. 3. Selling Web and Digital marketing services/solutions including SEO, Google, PPC, social media marketing, B2B marketing, Branding, website development, and other services. 4. Create effective and persuasive proposals. 5. Excellent presentation, pitches, proposal, negotiation, and customer relationship skills. 6. Maintain an active schedule of prospecting calls. 7. Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals

Job Description Background: 1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels Very Strong written and verbal presentation/communication skills (ESSENTIAL) Self-starter who can own ongoing customer success of both large and small clients Ability to report and share client s status on a timely/pre-defined interval Bachelors Degree in Computer Science + Business Education preferred

Provide excellent customer service by promptly and professionally responding to customer inquiries through various channels (phone, email, chat, and social media). Assist customers in navigating the e-commerce platform, guiding them through the purchasing process, and addressing any technical difficulties they may encounter. Resolve product-related issues, order discrepancies, and delivery concerns to ensure a seamless shopping experience for our customers. Collaborate with other departments, such as logistics and marketing, to ensure timely and accurate information is provided to customers. Stay up-to-date with product knowledge, e-commerce policies, and procedures to deliver accurate and consistent information to customers. Identify trends in customer inquiries and feedback, and provide suggestions for continuous improvement of the customer support process. Proactively communicate with customers about order updates, delays, and any other relevant information that may impact their shopping experience. Escalate complex issues to the appropriate departments and follow up on resolutions to ensure customer satisfaction. Handle customer complaints with patience and empathy, aiming to turn dissatisfied customers into loyal advocates. Maintain detailed and accurate records of customer interactions and transactions in the customer support database. Requirements Previous experience in customer support or a similar role in the e-commerce industry is preferred. Excellent written and verbal communication skills, with a friendly and professional demeanor. Strong problem-solving abilities and the capacity to handle challenging customer situations with tact and diplomacy. Familiarity with e-commerce platforms, order processing systems, and customer support tools is a plus. Empathy and patience in dealing with customers from diverse backgrounds and varying levels of technical proficiency. Ability to multitask and prioritize tasks to meet customer needs in a fast-paced environment. Detail-oriented and organized, with a commitment to providing accurate and timely responses to customers. Flexibility to work in shifts, including weekends and holidays, as per the customer support schedule.

You will be responsible for engaging with key customers to help them with their insurance renewals. This involves identifying opportunities to grow sales, building positive relationships with existing clients, and strategically analyzing policies to ensure relevance and maximum customer satisfaction. Key duties include resolving customer complaints, maintaining records of interactions, ensuring timely renewals, and enhancing customer relationships. Requirements Superior product knowledge in Health Insurance, Motor & Non-Motor insurance. Excellent documentation skills for customer issues. Good listening skills to understand customer needs and provide solutions. Ability to work independently and in a team. Strong communication skills to support customers during renewals. Demonstrated ownership to resolve challenging customer issues, escalating when necessary. Ability to maintain regular and reliable attendance, including a daily schedule. Fluency in sales.

We are looking for an experienced Customer Relationship Manager to build and preserve trusting relationships with key customers. In this role, you will identify opportunities to grow our customer base, resolve customer complaints, and ensure maximum client satisfaction. You will also engage in proactive outreach, providing education, troubleshooting, and support to existing and potential clients. Requirements Bachelors degree in administration or a related field. 5-7 years of experience in a customer service role. Ability to communicate clearly and effectively with all customer bases. A positive attitude focused on customer satisfaction. Strong conflict resolution, negotiation, and de-escalation skills. Proven ability to function independently and within a team. Good documentation and record-keeping skills for customer interactions.

Responsible for corporate sales through visiting various corporate organizations. Identify and make contact with potential customers. Respond to sales requirements from existing and potential customers. Prompt follow-up on sales leads and provide excellent service. Develop strong and professional customer relationships. Salary: Not a constraint for deserving candidates Industry: Service Functional Area: Sales, Business Development Role Category: Sales & Marketing Role: Sales Executive / Officer Key Skills Must have good communication skills Active and energetic personality Strong convincing power Desired Candidate Profile Graduate with 14 years of experience in Sales or Marketing Must have a passion for sales and business development Go-getter attitude Good communication and interpersonal skills Experience in the service industry is an added advantage Must have own conveyance

Responsible for achieving sales targets,managing distributor/retailer networks,leading sales teams, executing market strategies,analyzing trends&ensuring regional growth through effective field operations and team performance

Job Title: Customer Success Engineer Company Name: BEACON India Job Description: As a Customer Success Engineer at BEACON India, you will play a key role in ensuring our clients are successful in using our products and services. Your primary responsibility will be to provide technical support and guidance to our customers, enabling them to achieve their business goals and maximize their investment in our solutions. You will act as a bridge between the customer and our technical teams, ensuring that customer feedback and requirements are communicated effectively. This position requires a blend of technical proficiency, customer service skills, and problem-solving abilities. Key Responsibilities: - Provide post-sales technical support to customers, addressing inquiries and resolving issues promptly. - Onboard new customers by guiding them through the implementation process and ensuring successful integration of our solutions. - Conduct training sessions and webinars to educate customers about product features and best practices. - Gather customer feedback and insights to inform product improvements and features. - Collaborate with cross-functional teams, including product management, development, and sales, to advocate for customer needs. - Monitor customer usage patterns and proactively identify opportunities for upselling or cross-selling additional products and services. - Develop and maintain strong relationships with customers to foster loyalty and satisfaction. Skills and Tools Required: - Strong understanding of software applications and troubleshooting techniques. - Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders. - Experience in customer support, technical support, or related roles within the software industry. - Familiarity with CRM tools and support ticketing systems. - Ability to work collaboratively in a team environment and manage multiple customer accounts effectively. - Problem-solving skills and a customer-centric approach to resolving issues. - Technical proficiency in relevant programming languages or technologies related to BEACON's products. - Willingness to learn and adapt to new technologies and tools as required. This role offers an excellent opportunity for individuals who are passionate about technology and customer success, and who thrive in a dynamic and collaborative environment. Join us at BEACON India to make a meaningful impact on our customers' success! Roles and Responsibilities About the Role: The Customer Success Engineer at BEACON India plays a pivotal role in ensuring that customers achieve maximum value from their products and services. This position requires a deep understanding of customer needs and the ability to deliver tailored solutions. You will be at the forefront of customer engagement, working directly with clients to ensure satisfaction and promote product adoption. About the Team: The Customer Success team at BEACON India is a dynamic group of professionals dedicated to enhancing customer experiences. Team members collaborate closely to share insights and strategies, ensuring a unified approach to customer success. The team values open communication, continuous learning, and a commitment to delivering exceptional service. You are Responsible for: - Onboarding new customers and providing training on product usage and best practices. - Proactively monitoring customer accounts to identify opportunities for growth and improvement. - Acting as a liaison between the customer and internal teams, addressing any technical issues that may arise. - Gathering customer feedback to help refine products and inform the development team. - Building strong relationships with customers to ensure long-term success and retention. To succeed in this role – you should have the following: - A strong technical background with troubleshooting experience and an ability to learn new technologies quickly. - Excellent communication skills, both verbal and written, to effectively convey complex information. - A customer-centric mindset, with a passion for helping clients achieve their goals. - Problem-solving skills and the capacity to work under pressure in a fast-paced environment. - Experience in customer support or a technical role, preferably in a software or technology-related field.

Responsible for project execution and daily co-ordination to ensure that customer orders are delivered within the committed timelines. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.Responsibilities Proactively monitoring project progress Resolving issues and initiating appropriate corrective action Creating reports and project documentation Analysing databases, doing quantitative and qualitative research Regularly participates in important projects or activities as a full contributing team member. Respond to customer queries in a timely manner. Update Project Management Workflow and Project document repository Coordination with internal & external stakeholder to achieve the timely project delivery.

Incoda Media is looking for Assistance Manager / Manager - Media Sales to join our dynamic team and embark on a rewarding career journey Achieve growth and hit sales targets by successfully managing the sales team Design and implement a strategic business plan that expands company€™s customer base and ensure it€™ s strong presence Own recruiting, objectives setting, coaching and performance monitoring of sales representatives Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs Present sales, revenue and expenses reports and realistic forecasts to the management team Identify emerging markets and market shifts while being fully aware of new products and competition status

Coordinate and oversee daily hospitality operations Manage guest services and ensure customer satisfaction at all times Supervise housekeeping, front office, and food & beverage teams Maintain high standards of cleanliness, presentation, and service delivery Handle guest complaints and resolve issues efficiently and professionally Collaborate with vendors and service providers to ensure timely and quality delivery Assist in planning and executing corporate events, conferences, and meetings Maintain records of budgets, expenses, and operational reports Ensure compliance with health, safety, and hygiene standards

Prepare and serve coffee and other beverages according to company recipes and standards. Provide excellent customer service by greeting and assisting customers. Maintain cleanliness and organization of the coffee bar and seating area. Operate coffee machines, grinders, and other equipment safely and efficiently. Manage cash register, process transactions, and handle customer payments. Restock supplies and ingredients as needed. Ensure adherence to health and safety guidelines in food preparation and serving.

Job Title: Customer Support & Back Office Executive Location: Pune / Pimpri Chinchwad and Satara (Onsite, Full Time) Company: Bhartiya Logistics ( Bhartiya Integrated Cargo Solutions Pvt. Ltd. ) Priority Hiring: Immediate openings in both Pune and Satara locations About Us Bhartiya Logistics, officially Bhartiya Integrated Cargo Solutions Pvt. Ltd. , began operations in Satara in 2001 and has grown into a system oriented, customer focused logistics and warehousing provider. With services that include full-truck hauling, co-loading, warehousing, packaging consulting, and real-time tracking capabilities via an in-house ERP system, we deliver committed, reliable logistics solutions across India Our core values transparency, personalized service, trust, systems-oriented operations, compliance, and continuous improvement shape everything we do. We maintain headquarter and warehouse facilities in Satara MIDC, with a Pune office in Wakad near Bhagwan Nagar for sales and operations coordination. Role Overview Were seeking proactive and detail-oriented Customer Service & Back Office Executives to support our operations in Pune (Pimpri Chinchwad) and Satara. This critical role ensures seamless customer experiences and efficient internal coordination, contributing directly to service excellence and operational integrity. Key Responsibilities Customer Service & Support Respond to customer inquiries via phone, email, and chat Address and resolve service complaints in a professional and timely manner Log and maintain accurate interaction records in CRM Follow up to confirm issue resolution and ensure satisfaction BackOffice Operations Manage order processing, data entry, and customer documentation Coordinate with logistics, sales, and accounts teams to update shipment and delivery status Track daily operations, shipments, and outstanding cases Support administrative tasks such as report generation and internal communication Service Management & Coordination Assist in daily customer support workflows Support escalations and contribute to service improvement efforts Identify and propose enhancements to internal processes Qualifications & Skills Bachelors degree in Business Administration or a related field 1-3 years of experience in customer service or back-office roles Excellent verbal and written communication skills Strong interpersonal skills and calm problem-solving attitude Familiarity with customer service tools, CRM systems, and MS Office (Excel, Word, Outlook) Experience or understanding of logistics and transportation operations is a strong plus What We Offer A supportive, system-driven work culture rooted in transparency and trust Direct exposure to end-to-end logistics operations and customer interaction Fast-track career growth opportunities within the organization Competitive salary and performance-based incentives On-site role with potential assignment flexibility between Pune and Satara How to Apply Please send your CV to info@bhartiyalogistics.com with the subject line: Customer Service & Back Office Executive Pune/Satara CONTACT: 9371394989 . Due to urgent hiring needs at both Pune (Pimpri-Chinchwad) and Satara, applications will be reviewed on a rolling basis early applicants may be processed immediately.

SUMMARY We’re hiring experienced BPO professionals for an international voice process at Bengaluru(work from Office) , Salary Upto 5.75 lpa Job Description: An exciting opportunity awaits experienced candidates to join a leading MNC in Bangalore for the role of International Customer Support. The position involves providing voice support to customers and requires working from the office with the convenience of both side cab facilities. Key Responsibilities: Utilize excellent English communication skills to address and resolve client issues over calls. Willingness to work in a 24*7 office environment. Demonstrate analytical problem-solving abilities to understand and resolve customer issues. Exhibit quick thinking and problem-solving skills to independently, thoroughly, and efficiently resolve customer issues. Proactively show respect for customer's time and manage time effectively to ensure all customer interactions add value. Requirements Location: Bangalore (Work from Office) Qualification: Any graduate can apply Shifts: 24*7 Work Experience: Any Graduate with a minimum of 1 year experience in BPO and above can apply. Benefits Opportunity to apply IJP for promotion PF/Medical insurance benefits Cab facility both ways.

Business: Property and Asset management, Noida Job Overview You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Understand business and ensures there is integration between business and technology. Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable Provides analytic support by coordinating data extraction from various databases and data interpretation. Create report templates and data gathering tools to meet desired future standard Data custodian & controller Trend analysis and aligning with account management team Technology Tools incl Helpdesk Trending and Analytics Deliver output files for reports and dashboards Sign off on data roadworthiness Facilitate Reporting on compliances Seek and collate data for analytics Generate MIS and reports as management requirement Predictive reporting Work with finance on budget targets Cross verification of data as per agreed TOR time to time Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports. Custodian of all Site team statutory compliances , their documentation and records Would be responsible for all Audits related to compliance and will upload the OGS Compliance tool with all requisite documents Building statutory compliances are to be tracked for expiration and renewals All documentation recording to be ensured on shared folders related to compliance Site details: You will be working at commercial site which is located at Gurgaon. Site dynamics: Work Schedule: Site team: e.g.: Property Manager +2 Other details if any Sound like you Here is what were looking for: Being Analytical and Meticulous Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures. Qualifications You will have a Degree / Diploma in Electrical/Mechanical OR any equivalent, with min 3-5 years of work experience in Real Estate/ Hotel or Construction Industry. For residential sites candidates with residential experience will be preferred.

Customer Relationship (inbound call) Location : Vashi Mumbai (near vashi station ,Navi mumbai CTC Range CRE : 1.75 LPA - 2.50 LPA, CRM : 2.50 LPA -3.50 LPA 5 days working - 2 days week off Timings: 7 :00 AM TO 8 :00 PM (9 hours rotational shift )

Position Overview We are seeking a dynamic and motivated Sales Engineer to join our team in Thane . This is an exciting opportunity for individuals who are passionate about sales and technology, and who thrive in a fast-paced environment. As a Sales Engineer, you will play a crucial role in driving our sales process, managing client relationships, and providing exceptional customer support. With an annual salary of 2,00,000 , this full-time position offers a chance to grow your career while contributing to our company's success. Key Responsibilities Engage in the sales process by identifying potential clients and understanding their needs. Conduct client visits to build and maintain strong relationships, ensuring high levels of client satisfaction. Manage client accounts and provide ongoing support to enhance customer experience. Prepare and present quotations to clients, ensuring clarity and accuracy in all communications. Collaborate with the sales team to develop effective sales strategies and support initiatives. Utilize your knowledge of customer relationship management to foster long-term partnerships. Provide technical support and product knowledge to clients, addressing any inquiries or concerns. Maintain detailed records of client interactions and sales activities in our CRM system. Qualifications The ideal candidate will possess the following qualifications: A minimum of 1 to 3 years of relevant work experience in sales or a related field. Strong understanding of the sales process and client management techniques. Excellent communication and interpersonal skills, with the ability to build rapport with clients. Proficiency in customer relationship management tools and sales support systems. Ability to work independently and as part of a team in a fast-paced environment. Strong problem-solving skills and a customer-centric approach. Willingness to travel for client visits as required. If you are a results-driven individual with a passion for sales and technology, we encourage you to apply for this exciting opportunity. Join us in shaping the future of our company and making a significant impact in the industry! We look forward to receiving your application and discussing how you can contribute to our team!

The role is responsible for product management, value proposition, market strategy, product positioning, development, scaling up of product and developing new /enhanced services or features in Hybrid Network Services domain. The objective is to ensure an increase in product and service profitability, revenue, and market competitiveness of the product. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.Responsibilities Define product requirements & lead/own product development from concept to launch (with accountability for product delivery). Ownership of building product roadmaps and offerings and ensuring governance to drive implementation. Facilitate and support smooth and fast customer order journey. Support and propose improvements in systems, process to improve CSAT. Closely work IT teams to build a digital journey platform and experience for customers. Develop and implement product plans that include value proposition, pricing, positioning, channels, promotions, and packaging, collateral support, and sales support/infrastructure plan to drive the successful acquisition and retention of customers. Define a 'go to market model' within the existing sales/channel strategy. Specify, monitor & manage product financial, technical, service & operational performance levels. Tracking the product(s) P&L, revenue, new business, and profitability including competitive pricing of the product(s) in the marketplace to achieve desired sales volumes/optimized profit Provide timely and accurate forecasts for and reporting on product or solution revenues and costs. Define the product s value proposition for Sales. Engage in product education/Trainings, through available channel. Provide Sales and commercials teams with appropriate pricing guidelines and support special pricing and special solutioning on need basis. The role may be an individual contributor or may lead a small team.Define product requirements & lead/own product development from concept to launch (with accountability for product delivery). Ownership of building product roadmaps and offerings and ensuring governance to drive implementation.Minimum qualification & experience Product Management experience. Product management/sales related experience Desired Skill sets Technical and commercial orientation Good knowledge of local market Solution orientation, ability to perceive end to end solution. Data analysis (based on consultant reports) and representation. Strong business acumen and industry knowledge Experience in delivering finely tuned product marketing strategies. Exceptional writing and editing skills, combined with strong presentation skills. Product Architecting, Engineering and Product Management.

We are hiring for Top BPO's for customer support. Hiring for content moderation Key skills required: Should have exp in content moderation Need only graduates with 1 year experience into content moderation Salary - 30% hike up to 6 LPA call namritha@7795311104 call misha@7848820042 call pooja@9886112704 7848820046 , 7829423175

We are hiring for Top BPO's for customer support. Hiring for content moderation Key skills required: Should have exp in content moderation Need only graduates with 1 year experience into content moderation call namritha@7795311104 call misha@7848820042 call ishitha@7829423175 call harshitha@7848820045 call pooja@9886112704 7848820046 , 7829423175

Telesales Executive-Insurance mundhwa-kharadi bypass, kharadi south main road, kharadi, pune, maharashtra 411014 work mode: work from office nature of account: domestic department: insurance (health, motor & life) shift: rotational shift (day shift for females up to 8 pm; rotational for males) working days: 6 days/week position overview: we are looking for enthusiastic and customer-centric individuals to join our growing customer success team. as a customer success associate, you will play a key role in advising and guiding customers towards the most suitable insurance products, including health, motor, and life insurance. this is a great opportunity for both freshers and experienced professionals with a passion for customer engagement and a knack for sales. key responsibilities: make outbound calls to interested leads and guide them through appropriate insurance solutions. build a deep understanding of customer requirements and match them with relevant insurance products. maintain high levels of customer satisfaction and handle customer concerns with professionalism. meet and exceed daily/weekly/monthly performance targets. maintain accurate records of customer interactions and follow-ups in internal systems. stay up to date on insurance products, features, and market updates. eligibility criteria: education: graduate in any discipline. experience: open to both freshers and experienced candidates. preferred: experience in insurance and a flair for sales is a plus. languages required: fluent in english and hindi. communication skills: excellent verbal and written communication in both languages. must be free from MTI (mother tongue influence) and RTI (regional tone influence). strong grammar and pronunciation skills are a must. salary: freshers: up to 25,000 ctc experienced candidates: up to 35,000 ctc (based on last drawn salary)

As a Customer Relationship Executive based in Bhuj, Kutch, you will be responsible for maintaining and enhancing relationships with customers. This is a full-time position with working hours of 8 hours per day. The role requires a graduate degree and a minimum of 4 to 5 years of experience in a similar role. Your primary duties will include interacting with customers in person to address their queries, concerns, and issues effectively. You will be expected to provide excellent service and ensure customer satisfaction at all times. Additionally, you will need to communicate with the employer directly for further details about the job. This is an on-roll job offering a competitive salary of up to 35,000 per month. If you have a strong background in customer relationship management and enjoy working in a customer-facing role, we encourage you to speak with the employer at +91 9301838400 to express your interest in this exciting opportunity.,

You are a motivated and customer-focused Customer Relationship Executive (CRE) with prior experience in forex operations, specializing in Foreign Exchange services. Your main responsibilities will include handling end-to-end Forex operations such as currency exchange, outward remittance, inward remittance, and compliance checks. You will be required to coordinate with clients for documentation and smooth processing of foreign exchange transactions, ensuring adherence to RBI regulations and internal compliance standards. Managing client relationships and providing prompt, accurate responses to inquiries and service requests will also be part of your role. Additionally, you will be responsible for performing daily reconciliations, transaction entries, and reporting. You may need to visit banks, clients, and partner offices as required, utilizing your own 2-wheeler for field visits. A valid 2-wheeler license is a must as local travel to client locations or banks may be necessary. This is a full-time and permanent position with the benefit of life insurance. The ideal candidate should have at least 13 years of experience, with Foreign Exchange/Forex operations experience being preferred. If you have prior experience as a CRE in the Foreign Exchange Industry and are looking for an opportunity to excel in a dynamic environment, we encourage you to apply for this role.,