430 Client Satisfaction Jobs

Role & respon Outbound Sales Process, Thane and Juinagar. This is off rolls requirement ; selected candidates will be on HGS payroll. This is one-year renewable contract. Experience - Fresher / Experience both can consider. Positions 1. Agent - Graduate / Age limit – 32 yrs- Max Salary can be offered is Up to 26K take home. Communication Skills – Good English comm skills must JOB / Interview Location 15 th Floor, Quantum Building Hiranandani Estate Thane West & 1st Floor IDFC, Mindspace Juinagar, Navi Mumbai Centralised Transportation facility is available – From Thane station, Panvel station , Kalyan Station, and Borivali Station. sibilities Graduate

Company Name: Investors Clinic Infratech Pvt. Ltd. Company Profile: INVESTORS CLINIC is a real estate consulting company serving all over the globe. It has earned a strong reputation in the real estate industry as we strongly work for the satisfaction of our customers. It's our efficient and effective solution that has given us domestic and global giants as satisfied clients. Position: Customer Relationship Manager Job Description : -Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession -Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements - Responsible in maintaining MIS and closely work for Preparation of Final work Report. - Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. - Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. - Responsible for handling customers of Lawns & Beyond project contains entire customer data base. - Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. - Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. - Managing post booking customer services till delivery /possession stage. - Collection of payment dues, against demands generated with construction progress - Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document Job Specification : 1. Minimum Graduate(Any graduate) 2. 5+ years of experience in CRM(Real estate Preferred) 3. Good communication, Good Presence and negotiation skills. Job Type : Full-time Salary : 7.5 lpa to 12 lpa Schedule : Day shift Location: Greater Noida & Gurgaon Mail me @ sharma.rituhr@investors-clinic.com & Contact @ 9899516117 Thanks & Regards *Ritu Sharma Corporate HR Contact No. : 9899516117 sharma.rituhr@investors-clinic.com "Carry your updated Resume

Assists the Event Manager in executing meetings and events while driving the implementation of the brand's service strategy and initiatives. Works to meet customer needs during meetings and events, supports event revenue growth, and resolves any issues or conflicts that arise. Conducts daily banquet floor walk-throughs to ensure client satisfaction and maintain high-quality standards. Candidate Profile: Education and Experience: High school diploma or GED with 2 years of experience in event management, food and beverage, sales and marketing, or related professional area, OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year of relevant experience. Core Work Activities: Assisting in Managing Meetings and Special Events Operations Research and analyze competitor products, pricing, and services to stay competitive. Review scheduled events proactively to identify and troubleshoot potential conflicts or challenges. Assist in coordinating all groups that impact property operations for seamless event execution. Support the oversight of cleaning, maintenance, and readiness of meeting spaces and associated back-of-house areas. Help ensure furniture, equipment, and inventory levels meet corporate guidelines. Assist in executing brand service initiatives within event management areas. Conduct daily banquet floor walk-throughs to drive client satisfaction and uphold quality standards. Assisting in Budgets and Finances Develop and maintain relationships with external vendors to secure favorable pricing and service agreements that enhance event experiences and increase revenue opportunities. Assist in the preparation of the annual banquet budget. Driving Exceptional Customer Service Foster a guest-focused atmosphere across all event management operations that meets or exceeds guest expectations. Consult with customers to understand objectives and requirements for events such as meetings, conferences, and conventions. Additional Responsibilities: Perform other reasonable duties as assigned to support event operations and business goals.

Process Type: Voice – International Qualification: Graduate (Mandatory) Fresher & Exp both can apply Min 1 yr exp in Int Voice Process CTC- 2.5 TO 5.75 LPA 24*7 Shifts-WFO Location: Bangalore & Pune Immediate Joiner Only

We are currently in search of a Marketing Executive to spearhead the development and execution of marketing plans, analyze market trends, and identify strategic opportunities for our organization. This position involves managing the overall brand image, ensuring a cohesive presence across social media and email marketing channels. The preferred candidate should be based in Kochi and will operate from our office six days a week. Responsibilities Lead the agency s own branding efforts, ensuring a strong and consistent brand identity that reflects the agency s expertise and values. Foster long-term relationships with existing clients, ensuring client satisfaction and repeat business. Stay updated on industry trends and market dynamics to inform the agency s branding strategies and services. Collaborate with designers, strategists, and creative teams to develop and deliver effective branding solutions. Oversee branding campaigns, ensuring they align with clients goals and brand strategies. Develop and distribute content that highlights the agency s branding expertise and attracts potential clients. Provide regular reports to the management. Build and maintain a strong network of industry contacts, potential clients, and collaborators. Ensure that branding projects meet high standards of quality and align with clients expectations. Monitor client satisfaction and gather feedback to improve services and relationships. Monitor and manage the agency s online reputation and brand perception. Develop compelling case studies highlighting the agency s successful branding projects. Collaborate closely with creative teams to ensure that branding concepts are executed effectively. Requirements Excellent Communication Skills Bachelor s degree in Marketing, Business, or a related field. Proven experience in marketing roles, with a focus on developing and implementing successful marketing strategies. Ability to think strategically and contribute innovative ideas to marketing plans. Strong teamwork and collaboration skills to work effectively within a marketing team. Effective time management skills to handle multiple tasks and meet deadlines.

Key Tasks and Responsibilities: Executive Assistant Manage emails, information, and other communications; answer where possible highlight and prioritise those that need MD attention Plan and maintain MD s calendar and recurring tasks, arrange appointments, organise and set agendas and action points for all his meetings Act as follow-up Manager across the Board and Senior Leadership Team to ensure that a wide range of agreed actions are being executed Type up notes, emails, presentations and reports; circulate and file information effectively Book transport and accommodation as and when required Attend Senior Leadership Team meetings, off-site quarterly days and other strategic meetings to take notes and action points Collaborate effectively with all staff, clients, and suppliers Provide good relationship management with the client Deliver timely and outstanding client satisfaction Exceptional organisational skills of self and others and ability to work without supervision Maintain 100% confidentiality, demonstrate diplomacy and tactfulness Use polished communication skills both verbal and non-verbal to influence and persuade Focus on business priorities and all functions to ensure client and other stakeholder satisfaction Ability to remain calm under pressure and manage conflicting priorities Strong Microsoft Skills for common apps Ability to take and record accurate notes/minutes in complex meetings Accountable and committed to the task in hand Constantly consider where we can do better be enterprising With integrity, honesty and openness Always act in the best interest of the client Approachable to clients and colleagues Excellent communication and interpersonal skills at all levels Open to new ways of doing things An ability to manage time and workload efficiently Willing to do whatever it takes to get the job done Experience At least 2 years of relevant professional experience Task Completion Rate. Schedule Management Efficiency Email Management Efficiency Call Handling Rate Executive Satisfaction Document Preparation and Formatting Quality Project Coordination Success Rate Confidentiality Compliance Qualifications: Excellent written and verbal communication skills Planning, prioritisation and time management skills Excellent logistical skills making arrangements for travel, complex diary

Role & responsibilities Oversee customer service operations to ensure high standards of service delivery. Address and resolve customer complaints and inquiries promptly. Conduct training sessions to maintain service quality and team effectiveness. Provide knowledgeable support on products. Provide Level 1 support for tools/applications and coordinate with stakeholders until closure. Obtain and evaluate all relevant data to manage complaints and inquiries effectively. Monitor and dispatch incidents/tickets to the appropriate technical solution group. Efficiently resolve complaints to completion, ensuring customer satisfaction . Complete call notes and reports as required and update them in the CRM . Create reports using MS Office tools (Excel, PowerPoint). Record details of comments, inquiries, complaints, and actions taken . Handle administration, communication, and coordination with internal departments. Flexible and willing to work in rotational shifts within a 24/7 helpdesk environment .. Preferred candidate profile Educational qualification: Bachelor's Degree in any field. Experience : 0-24 months of experience in handling tickets and supporting tools/applications. Fresher may also can apply.

Hiring: US Telecom Voice Process Customer Support (International BPO) Location : Pune (Work from Office) CTC : Up to 4.92 LPA Shift : US Rotational Shifts (24/7) Perks : 2-way cab facility provided & Loyalty Bonus of 20k Working Days : 5 days working | 2 days rotational off Notice Period : Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience : Minimum 6 months in International Voice Process (Customer Support) Qualification : Graduate / Undergraduate Other : Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Anshika- 9251688427 Apply now to join a reputed international BPO and grow your career in customer support!

Candidates Must Reside in BANGALORE . Great opportunity to become an entrepreneur. Job Profile - Business Associate Job Role - Acquiring Customers , Retaining Customers and Client Branding. Contact HR Rachel - 9108526358 IMMEDIATE JOINERS ONLY

ROLES & RESPONSIBILITIES: Develop and execute comprehensive business development plans aligned with organizational goals. Identify and prioritize key market segments and potential clients. Lead, mentor, and motivate a high-performing pre-sales team. Guide in setting and achieving individual and team targets. Oversee the identification and acquisition of new clients through various channels. Implement effective lead-generation strategies and conversion tactics. Conduct in-depth market analysis to identify emerging trends, opportunities, and potential threats. Use market insights to adjust strategies and stay ahead of the competition. Review and enhance the quality of proposals, ensuring alignment with client needs and organizational capabilities. Support team members in crafting winning proposals for high-value projects. Drive revenue growth through effective negotiation, pricing strategies, and contract closures. Monitor and analyze business development team performance metrics. Collaborate with internal stakeholders, including marketing, product development, and senior management, to ensure a unified approach to business development. Cultivate and maintain strong relationships with key clients. Collaborate with the team to ensure excellent client satisfaction and retention. Implement strategies for continuous improvement based on data-driven insights. REQUIREMENTS: Excellent leadership and team management skills. Proven experience in a managerial role within business development. Demonstrated success in meeting or exceeding revenue targets. Strong strategic thinking and planning capabilities. Exceptional communication and interpersonal skills. In-depth knowledge of market trends and industry dynamics. Minimum of 3 years of relevant experience. BENEFITS: Competitive salary package commensurate with skills and experience. Opportunities for professional development and training to foster continuous growth. Collaborative and supportive work environment that values innovation and creativity. Flexible work timings, 5-day work week, yearly appraisals, and refreshing breaks for work-life balance. Job Openings: 1 Job Location: Gurugram

Do you know residential mortgage processing in and outAre you well-known to be detailed, an over communicator, problem solver, quality minded individual and deliver exceptional serviceWe re looking for someone like that who can: order, follow-up, and review 3rd party items such as homeowners insurance, title commitment, tax transcript, fraud report, verification of rent/mortgage, compliance report, subordinations, etc support Private Mortgage Bankers throughout the processing transaction including daily communication, expectation setting, and status updates coordinate with Private Mortgage Banker and Underwriting to provide solutions for complex transactions partner with Closing Specialist to schedule and gather needed items for closing documents proactively manage loan escalations to ensure timely resolution, detailed communication and effective review analysis efficiently manage a high-touch pipeline while providing excellent client satisfaction You ll be working as part of the Mortgage Fulfillment team within the Banking Group of "Global Wealth Management Americas" (GWM). We provide mortgage fulfillment service assistance to Private Mortgage Bankers, enabling them to assist UBS AG Wealth Management clients with the financing of residential real property. a university degree or equivalent experience 5+ years experience as a loan coordinator/processor, preferred experience with high net worth clientele in a private banking environment knowledge of mortgage underwriting processes and guidelines a high degree of self-discipline to meet deadlines and work under pressure, experience working in a fast paced, high volume, customer focused environment proven ability to meet individual as well as organization goals and operate with minimal direction and oversight previous Encompass experience preferred detail oriented, have sharp analytical skills, and are an outstanding communicator (verbal and written)

The Disclosure Specialist is accountable for managing and overseeing the residential mortgage disclosure process, ensuring compliance with all regulatory requirements and Firm policies. Your role involves preparing, reviewing, and delivering required disclosures to clients within specified timelines, working closely with other mortgage professionals and compliance teams. Provide guidance to management when errors or discrepancies are identified and advise when revisions are needed to any policies and procedures. ensure accurate, timely, and compliance of all loan disclosures including the Loan Estimate (LE), Change of Circumstance (COC), and Closing Disclosure (CD) assume responsibility for complex disclosures; identify and resolve discrepancies effectively manage a time sensitive pipeline, ability to prioritize and problem solve communicate with title companies to gather information for accurate fee disclosures review and validate change of circumstances respond to audit results and communicate in a positive and professional manner You ll be working as part of the Mortgage Fulfillment team within the Banking Group of "Global Wealth Management Americas" (GWM). We provide mortgage fulfillment services assistance to Private Mortgage Bankers, enabling them to assist UBS AG Wealth Management clients with the financing of residential real property. a university degree or equivalent experience 5+ years experience as a mortgage disclosure or closing specialist a high degree of self-discipline to meet deadlines and work under pressure, experience working in a fast paced, high volume, customer focused environment a proven ability to meet individual as well as organization goals, achieve high client satisfaction scores and operate with minimal direction and oversight previous Encompass experience preferred You are: an expert in state and federal mortgage/credit regulations like Reg B and Reg Z and Reg X (TILA/RESPA Integrated Disclosure) detail oriented and have sharp analytical ability to evaluate fees, especially when auditing documents and ensuring regulatory compliance. an outstanding communicator, verbal and written willing to work flexible schedules as needed

The Disclosure Specialist is accountable for managing and overseeing the residential mortgage disclosure process, ensuring compliance with all regulatory requirements and Firm policies. Your role involves preparing, reviewing, and delivering required disclosures to clients within specified timelines, working closely with other mortgage professionals and compliance teams. Provide guidance to management when errors or discrepancies are identified and advise when revisions are needed to any policies and procedures. ensure accurate, timely, and compliance of all loan disclosures including the Loan Estimate (LE), Change of Circumstance (COC), and Closing Disclosure (CD) assume responsibility for complex disclosures; identify and resolve discrepancies effectively manage a time sensitive pipeline, ability to prioritize and problem solve communicate with title companies to gather information for accurate fee disclosures review and validate change of circumstances respond to audit results and communicate in a positive and professional manner You ll be working as part of the Mortgage Fulfillment team within the Banking Group of "Global Wealth Management Americas" (GWM). We provide mortgage fulfillment services assistance to Private Mortgage Bankers, enabling them to assist UBS AG Wealth Management clients with the financing of residential real property. a university degree or equivalent experience 5+ years experience as a mortgage disclosure or closing specialist a high degree of self-discipline to meet deadlines and work under pressure, experience working in a fast paced, high volume, customer focused environment a proven ability to meet individual as well as organization goals, achieve high client satisfaction scores and operate with minimal direction and oversight previous Encompass experience preferred You are: an expert in state and federal mortgage/credit regulations like Reg B and Reg Z and Reg X (TILA/RESPA Integrated Disclosure) detail oriented and have sharp analytical ability to evaluate fees, especially when auditing documents and ensuring regulatory compliance. an outstanding communicator, verbal and written willing to work flexible schedules as needed

Do you know residential mortgage processing in and outAre you well-known to be detailed, an over communicator, problem solver, quality minded individual and deliver exceptional serviceWe re looking for someone like that who can: order, follow-up, and review 3rd party items such as homeowners insurance, title commitment, tax transcript, fraud report, verification of rent/mortgage, compliance report, subordinations, etc support Private Mortgage Bankers throughout the processing transaction including daily communication, expectation setting, and status updates coordinate with Private Mortgage Banker and Underwriting to provide solutions for complex transactions partner with Closing Specialist to schedule and gather needed items for closing documents proactively manage loan escalations to ensure timely resolution, detailed communication and effective review analysis efficiently manage a high-touch pipeline while providing excellent client satisfaction You ll be working as part of the Mortgage Fulfillment team within the Banking Group of "Global Wealth Management Americas" (GWM). We provide mortgage fulfillment service assistance to Private Mortgage Bankers, enabling them to assist UBS AG Wealth Management clients with the financing of residential real property. a university degree or equivalent experience 5+ years experience as a loan coordinator/processor, preferred experience with high net worth clientele in a private banking environment knowledge of mortgage underwriting processes and guidelines a high degree of self-discipline to meet deadlines and work under pressure, experience working in a fast paced, high volume, customer focused environment proven ability to meet individual as well as organization goals and operate with minimal direction and oversight previous Encompass experience preferred detail oriented, have sharp analytical skills, and are an outstanding communicator (verbal and written)

Onboard new customers, ensure a smooth transition from sales to success. Act as the primary point of contact Understand customer goals, proactively suggest solutions to maximize product adoption and value. Conduct periodic check-ins Required Candidate profile 3-4 years of experience Must have excellent communication skills in English

Job description for Customer Success Manager Develops Healthy Customer Relationship Enhances Customer Training Evaluates and Analyses Customer Needs Builds Trust and Transparency with Clients Onboards New Clients Acts as a Customer Advocate Encourages Customers to Upgrade their Products Promotes Customer Loyalty Meet Quarterly and Annual Renewal and Upsell Targets Ensuring Monthly, Quarterly, and Annual Reports are sent out to the clients Ability to work cross-functionally with teams like sales, product, and support. Strong presentation and training skills. Customer-focused with a knack for identifying opportunities and solving problems Preferred candidate profile Excellent written and verbal communication skills specialist. Good at MS Office, Word, PowerPoint, Excel. Perks and benefits Cell phone reimbursement Health insurance Internet reimbursement Life insurance

Job Description: Client Servicing - Executive Roles and Responsibilities: Act as the key liaison between the company and clients, understanding their needs and communicating them effectively to internal teams. Build and maintain strong, long-term relationships with clients, serving as their advocate within the organization. Develop a deep understanding of clients business objectives, marketing goals, and industry trends to provide strategic recommendations. Collaborate with internal teams, including creative, analytics, and marketing specialists, to develop and execute effective marketing strategies tailored to clients needs. Monitor campaign performance, analyze data, and prepare reports to demonstrate the effectiveness of marketing initiatives to clients. Anticipate client needs and address concerns to maintain high levels of client satisfaction. Proactively identify opportunities for account growth, upselling additional services, or expanding partnerships with existing clients. Focus on growing company revenue by strategizing and planning to scale up their deliveries. Work closely with the delivery team in formulating new and innovative delivery strategies. Requirements/Skills we re looking for: Understanding of the digital media landscape, including advertising platforms, industry regulations, and emerging technologies Deep understanding of affiliate/performance marketing about publisher requirements and relationships Target-oriented with a strong track record of exceeding expectations. Should have excellent written, oral, and interpersonal communication skills. Excellent time management skills and the ability to prioritize work. Experience Required Fresher Working Days 5

Experience : 1-5 years of experience in international BPO, sales, or similar roles Role Overview: As our Client Service Executive , you ll be the cornerstone of our patient care team. You ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Requirements: MBA degree is mandatory 1-5 years of experience in international BPO, sales, or similar roles Strong Communication: Excellent English communication and articulation skills are essential. Industry Experience: Prior experience in Healthcare, International Sales or relevant sectors. Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. Interested in discussing compensation and benefits? Call us at 9061161927

Job Description Remote working or Permanent Work from Home Business Unit Mission : The Survey Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements out of the box solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contributing to the creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects. A successful candidate has strong programing knowledge of Confirmit (Forsta Plus) and preferably also Decipher (Forsta Surveys) and pharmaceutical market research in general. Essential Duties and Responsibilities: Including, but not limited to the following: 50% - Online Survey Development Programmer maintains full responsibility for online survey development: Thoroughly reviews client materials. Delivers high quality surveys against client s materials within expected timeline. Works to resolve amendments during quality assurance/client testing phase. 30% - Client Focus Programmer strives to exceed the client s satisfaction when programming: Proactively suggests design improvements to ensure panelist comprehension. Meets programming timelines. Resolves data issues in the timeliest and most complete manner. Works directly with the client on custom solutions. 5% - Survey Deployment and Online Reporting Prepares survey for deployment and sets up link to track progress in field. 5% - Deliverables Programmer works with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements, etc. 5% - Process Programmer contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage. 5% - Miscellaneous Programmer spends time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field. Essential Job functions: Including, but not limited to the following: Maintain regular and punctual attendance Work cooperatively with others Comply with all company policies and procedures Supervisory Responsibility: No Outcomes: Min 6.4 programming client satisfaction score on a 1-7 scale. Min 94% error-free survey links. Min 98% on-time link delivery with early % deliveries expected. Competencies: Expert knowledge of Confirmit (Forsta Plus) a must (min 2 years required). Market research experience, preferably pharmaceutical (min 1 year required). Knowledge of Decipher (Forsta Surveys) in addition to Confirmit (Forsta Plus) (desirable). JavaScript, jQuery, HTML programming knowledge. Commitment to accuracy and integrity, doing it right the first time. Strong problem-solving skills, including an ability to think outside the box . Adherence to set processes and standards. Qualifications Education and Training Required: Bachelor s or Master s in Computer Science (B.E./B. Tech/MSc/MCA).

As a Care Account Specialist, you will act as the key clinical operations representative for enterprise clients in your assigned regions which may be outside of the location you are based in. You will ensure exceptional delivery of Intellect s clinical services across onsite and virtual channels, provide case management, maintain service quality, and oversee regional clinicians. This role bridges enterprise client expectations with internal clinical standards and operational excellence. This Role is open for candidates based in India. 1. Client Management & Reporting (30%) Serve as the main clinical point of contact for assigned enterprise clients. Own the delivery and quality of monthly clinical reports and insights. Track SLAs and proactively address any gaps or risks. Attend client-facing meetings, facilitate escalations, and lead regular reviews. Support solutioning for special projects (e.g., Return-to-Work, critical incidents, program deployments). 2. Clinical Service Oversight (30%) Ensure clinician rosters are filled and services delivered on time across onsite and virtual channels. Manage transitions, escalations, and referrals for high-risk or complex cases. Monitor clinical quality benchmarks for delivery operations, helpline, care navigation, and counselling teams. Co-develop and localise SOPs for country-specific delivery requirements. Coordinate various teams to refine workflows and client-facing experiences. 3. Clinician Management & Quality (30%) Be the people manager for assigned onsite or regional clinicians (counsellors and psychologists). Monitor session quality, flag performance issues, and provide developmental feedback. Conduct orientation and operational onboarding for new clinicians. Align clinicians with internal clinical policies, ethics, and SOPs. Coordinate reflective practice, peer case discussions, and alignment to organisational goals. Provide Clinical Supervision in group and individual settings 4. Cross-Functional Collaboration & Projects (10%) Collaborate with other teams on improvements to service experience and workflows. Contribute to new program planning, pilot rollout, or clinical enhancement projects. Engage in cross-country best practice exchange and maintain regional alignment. Master s Degree (or equivalent) in Counselling, Clinical Psychology, or related mental health disciplines. Professional registration with a relevant counselling/psychology board. At least 3-5 years of post-graduate clinical

Customer Service Managers - US Voice (Trivandrum) - Ecorgy Solutions Customer Service Managers US Voice (Trivandrum) Customer Service Managers US Voice (Trivandrum) 9:30 PM to 6:30 AM Job location: Elippode, Trivandrum Experience : 4 8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Qualification: Any Bachelors degree Job Description : Seeking Dynamic Customer Service Managers to spearhead Our Healthcare Revolution! About Us: At Ecorgy Solutions, we re transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers to drive exceptional patient care and elevate our service delivery to the new levels. Role Overview: As our Customer Service Managers, you ll be the cornerstone of our patient care team. You ll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships. Requirements: Any Bachelor s degree 4 8 years of experience in international call centers, sales, or US voice processes, especially from healthcare, BPO or education or similar domains. Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively. Industry Experience: Prior experience in Healthcare, International BPO/ Sales or relevant sectors. Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills. Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency. Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability. Willing to perform night shift (9:30 PM to 6:30 AM) from our office premises at Elippode, Trivandrum. Benefits of Joining: Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth. Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs. Interested in discussing compensation and benefits? Call us at 9061161927 To apply, send your resume to careers@ecorgysolutions.com

Responsible for the on-time completion of projects or components of large, complex projects for clients in the life sciences field. Identifies and elevates potential new business opportunities and assists in the sales process. Essential Functions Participates or leads teams in the design, development and delivery of consulting projects or components of larger, complex projects. Reviews and analyzes client requirements or problems and assists in the development of proposals of cost effective solutions that ensure profitability and high client satisfaction. Provides direction and guidance to Analysts, Consultants, and where relevant, to Statistical Services assigned to engagement. Develops detailed documentation and specifications. Performs qualitative and/or quantitative analyses to assist in the identification of client issues and the development of client specific solutions. Designs, structures and delivers client reports and presentations that are appropriate to the characteristics or needs of the audience. May deliver some findings to clients. Recommends improvements and alternative solutions to resolve problems. May identify new business opportunities of follow-on work and new leads at assigned client. Provides follow-up with client after project deliverable has been completed to ensure client satisfaction. Proactively develops broader and deeper knowledge of related consulting methodologies and life sciences market through on the job experience and participation in training opportunities. Begins to develop CoE specific subject matter expertise. When acting as Project Manager, proactively manages project timelines and manages day to day communication with the client and team members. Qualifications Bachelors Degree Req Masters Degree Business Administration Pref 5-8 years of related experience in consulting and/or life sciences industry Req Possesses solid project management skills and client influencing and relationship building skills. Works willingly and effectively with others in and across the organization to accomplish team goals. Experienced with developing consultative relationships with senior level managers and executives at clients in the life science industry. Ability to manage multiple projects, juggle priorities and deliver on tight deadlines. Knowledge of consulting methodologies, tools and techniques related to functional area. Knowledge of key issues and current developments in the life science industry. Excellent presentation, communication and client influencing skills. Has established network and referral contacts. Has necessary subject matter expertise to effectively manage projects within a given CoE.

1. Analytical skills 2. Brilliant customer service qualities 3. Strong organisational and time-management abilities. 4. Strong attention to detail.

Role & responsibilities Manage client relationships through effective communication,ensuring high levels of customer satisfaction. Identify cross sell opportunities for banking products and services to existing clients. Develop and maintain strong relationships with key decision makers within the client organization. Resolve queries promptly and efficiently, utilizing knowledge of IRDA regulations when necessary. Contribute to team efforts by sharing best practices, providing feedback and collaborating on process improvements.

About Us: Never Grow Up is a Work Culture firm focusing on Employee Engagement, Employer Branding & Communications; that partners with Human Resources & Business Leaders to create an admirable culture & a happy workplace. Our services range from Happiness Surveys to Customized Training Interventions, Internal Communications, CSR Strategy & Digital Content to Office Design. From Engagement Strategy to Execution Calendars and Implementation Support, we have a box full of options that are sure to brighten your day. www.WillNeverGrowUp.com Get hands-on experience in designing creatives, internal communication, and social media posts. And guess what? Youll bring out your creative genius while following our brand guidelines. Yes! This is a paid internship. If Shortlisted , well need you to take a structured design test with tight deadlines. If chosen, what your day-to-day responsibilities include? Ideate with the internal team and come up with innovative design concepts. Create stunning visuals, internal communication materials, and eye-catching social media posts! Collaborate and ideate with the team and come up with innovative merchandise concepts. Be on fleek with the latest design trends in the industry. Infuse creativity while adhering to brand guidelines, adding your personal touch to our designs. Needless to say, the ability to manage deadlines, and being quick on your feet. Welcome and incorporate feedback from clients to ensure client satisfaction. Showcase your skills in Adobe Illustrator & Photoshop - these are your artistic weapons of choice. Who/what are we looking for? Someone available 2 days a week in office, as per company roster. Can commit to a 4-months duration and bring your A-game every day. Excellent design presentation and delivery skills to ensure content is packaged attractively and delivered on time. Strong teamwork skills and alignment with organizational goals and values. If you would like to have a sneak-peak into our work culture, join our Design Team! P.S. Your potential is going to be harnessed in every dimension except for carrying coffee mugs around the office! If youve reached here and have survived the Job description, during the interview, do tell us Why should we not recruit you? You heard that right Job location: Mumbai Start Date: Immediately Duration: 4 Months Stipend: 10,000 /month Perks: Letter of experience Flexible work hours Informal dress code 5 days a week In case youd like to know more about who we are, why we started this company, our culture, what kind of food we like or how we spend our day, do check out www.WillNeverGrowUp.com or visit our page on LinkedIn or log on to www.ourway.rocks . You can also write to careers@willnevergrowup.com .