1 years

1 Lacs

Posted:2 weeks ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description

We are looking for a dedicated and detail-oriented Customer Support Executive to join our team.

Key Responsibilities

  • Respond to customer inquiries regarding orders, products, or delivery timelines via phone, email, or chat.
  • Handle and resolve customer complaints and grievances in a professional and timely manner.
  • Accurately enter and manage customer orders in the system.
  • Coordinate with internal departments including Accounts Receivable, Purchasing, and Logistics to ensure order processing and delivery deadlines are met.
  • Provide regular updates to customers on order status and follow up until successful delivery.
  • Maintain proper documentation of customer interactions and order records.
  • Assist in improving customer service procedures, policies, and standards.

Qualifications

  • Bachelor’s degree in Business, Commerce, or a related field.
  • 1–2 years of experience in customer service or order management roles.
  • Strong communication and interpersonal skills.
  • Strong Negotiation & Manipulating Skills
  • Ability to handle pressure and multitask in a fast-paced environment.
  • Problem-solving mindset with attention to detail.

Send Your Resume On - 9329914739

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift

Supplemental Pay:

  • Joining bonus
  • Performance bonus
  • Yearly bonus

Work Location: In person

Speak with the employer
+91 9329914739Expected Start Date: 02/07/2025

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