Customer Support Executive

Patchwork Pattern

1 - 3 years

1 - 3 Lacs

Noida

Posted:5 days ago| Platform:

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Skills Required

Customer Support Customer Complaints Customer Queries

Work Mode

Remote

Job Type

Full Time

Job Description

Customer Care Executive

Key Responsibilities:

Handle inbound and outbound calls, emails, and chat support.
Address customer queries, issues, or concerns in a timely and professional manner.
Provide accurate information about products, services, and company policies.
Maintain detailed records of customer interactions using the CRM system.
Escalate unresolved issues to the appropriate departments when necessary.
Follow up with customers to ensure full resolution of issues.
Meet individual/team KPIs and service level targets.
Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements:

Graduation (preferred).
12 years of experience in customer support or a similar role.
Excellent communication skills in English.
Good listening, problem-solving, and interpersonal skills.
Proficient with computers and basic software like MS Office and CRM tools.
Ability to multitask, prioritize, and manage time effectively.
Willingness to work in rotational shifts, weekends, or public holidays if required.

Preferred Qualifications:

Prior experience in e-commerce, retail, telecom, or service industry is a plus.

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