Customer Support Executive (CSE)

Role: Customer Support Coordinator Role Definition Customer Support Coordinator is one who is responsible for handling inhouse equipment’s, operations, customer coordination as well as documentation. Responsibility Deliverable 1. Installation & Commissioning 2. Reporting 3. Coordination Tasks & Activities Installation & Commissioning · Provide on-site installation & commissioning of instruments & A.M.C. visit. · Perform In house & onsite trouble shooting, service & repairs within the scheduled timeline. · Perform instruments Calibration as per respective standard procedure within scheduled timeline. · Perform inspection of material, accessories, spares and equipment on receipt Reporting · Submit respective reports within the scheduled timeline to Team Leader · Co-ordinate with the internal work teams such as Accounts, Admin etc., · Maintain documentation as required. Database Management · Maintaining inward outward of the equipment coming for calibration/repair. Reporting · Submit respective reports within the scheduled timeline to Team Leader · Assist in WRM/MRM/QRM and yearly reports and presentations. Internal & External Coordination · Co-ordinate with the Manufacturing team for repair of Manufacturing items, maintain relevant records, etc. · Co-ordinate with Operations and reception for Material receipt and dispatch, etc. · Co-ordinate with Stores for material, maintain customer support stores. · Co-ordinate with OEMs for query solutions and spares. Services Management · Send calibration, service, AMC reminders to customers. · Plan AMC, I&C, Service schedule and get it executed from customer support engineers. Measurement metrics No. of queries resolved per month Job Types: Full-time, Permanent Pay: Up to ₹30,000.00 per month Benefits: Life insurance Paid sick time Schedule: Day shift Fixed shift Morning shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 9930191143