Customer Support Executive - Bookings

Company Overview Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at www.sneakinn.in and follow us on Instagram at @sneakinn_laundry. Position: Customer Support Executive – Bookings Location: Sultanpur, New Delhi (Landmark - MG Road, Near Chattarpur) Job Type: Full-Time Timings: 10 AM to 7 PM Responsibilities: - Attend to new customer inquiries received via calls, WhatsApp, and other platforms - Understand customer requirements and coordinate with the technical team to prepare accurate cost estimates - Share service details and pricing with potential clients in a clear, professional manner - Convert customer queries into confirmed pickup bookings through effective communication and follow-ups - Maintain detailed records of all interactions, leads, and conversions - Work closely with operations and logistics teams to ensure smooth order initiation - Follow scripts and SOPs while also customizing communication based on client profiles and expectations - Achieve daily/weekly targets for lead conversions and pickup scheduling Requirements: - 2–4 years of experience in customer support or tele-sales roles (voice + chat) - Excellent spoken and written English communication skills - Strong ability to understand customer needs and explain service offerings confidently - Prior experience in handling high-end clientele or lifestyle products/services is a plus - Comfort with using CRMs, communication tools, and shared documents for coordination - Organized, detail-oriented, and target-driven with a customer-first approach - Ability to multitask and manage a fast-paced workflow efficiently Show more Show less