Customer Support Associate (Offline Marketing)

About Us

Established in 2015 by Mallika Sharma, The Leather Laundry (TLL) champions the responsible enjoyment of luxury goods through expert repairs and meticulous restoration. With a philosophy that true luxury is timeless and sustainable, TLL offers comprehensive services to extend the lifespan of your prized leather possessions. Our highly skilled technicians handle everything from handbag and shoe restoration to luxury leather jacket care and premium sofa cleaning. We also provide a convenient door pick-up and drop-off service across Pan India to accommodate modern lifestyles.

Job Responsibilities

• Establish long-standing and trusting connections by communicating professionally and empathetically with the clients.
• Creating, maintaining and updating spreadsheet data for review and analysis as well as benchmarking performance.
• Maintain client interaction logs & handle customer accounts through CRM software, especially for brands.
• Follow communication protocols, rules, and policies
• Maintaining cross departmental communications wherever required and ensure timely resolution is being provided to clients.
• Communicate with customers to inform status of their products, any additional permissions to be sought and any issue that is to be brought to notice.
• Keeping track of urgent orders and ensure such been done on high priority and be the point of contact throughout the service cycle until dispatched to customer.

Qualifications Requirement

• Bachelor’s degree or equivalent education
• Good Proficiency in English and Hindi (spoken and written)
• Need to be basic proficiency with Excel for data entry

Skills Requirement

• Proactive working attitude , quick learning ability and good problem solving skills.
• Previous working experience with spreadsheets , data entry , customer service calls is an added advantage in your onboarding
• Open to adapt to organisational changes
• Open to adapt to cross-departmental shuffling if found suitable for other profile in same organization

Salary offered: 3.6LPA-4.0LPA (negotiable)

This is an in-office role (Monday-Saturday 10am to 7pm)