Customer Sucees Associate - B2B Saas

Job Title: Customer Success Associate (CSA)

Location: Gurgaon (On-site)

Type: Full-Time

Experience: 6Months–2 Years (SaaS/B2B preferred)

About the Role:

We are seeking a proactive and customer-focused Customer Success Associate to join our growing team. As a CSA, you will be the key point of contact for our clients, ensuring a seamless post-sales experience, driving product adoption, and building strong, long-term relationships.

Key Responsibilities:

Own customer onboarding, training, and engagement for B2B SaaS products.

Act as the voice of the customer internally, working with product and support teams.

Ensure product adoption and track usage metrics to maximize customer satisfaction.

Identify upsell/cross-sell opportunities in collaboration with the sales team.

Manage client relationships through regular check-ins, QBRs, and renewal cycles.

Handle customer queries, troubleshoot issues, and ensure timely resolution.

Maintain CRM records and documentation of interactions and feedback.

Requirements:

Bachelor's degree in Business, Technology, or a related field.

6 months–2 years of experience in customer success, account management, or client servicing (preferably in a B2B SaaS environment).

Excellent communication and interpersonal skills.

Strong problem-solving ability and customer-first mindset.

Proficient in using CRM tools and customer success platforms.

Ability to work in a fast-paced, team-oriented environment.