Customer success manager

Job Description

Gushwork.ai is a pioneering B2B Software & Services company that combines human expertise with advanced AI technology to deliver exceptional SEO services. In just one year since our launch, weve partnered with over 200+ businesses, driving their success through our innovative approach to AI-assisted SEO. Backed by top global investors like Lightspeed, B Capital, and Beenext, were building the future of marketing software that promises outcomes, not just tools. Our mission is to create the worlds largest human+AI marketing engine, revolutionizing how businesses approach SEO and digital marketing. We are seeking a dynamic and analytical Customer Success Manager to join our team in Bengaluru. This is a full-time, on-site role that will play a crucial part in enhancing our customer relationships and ensuring the successful delivery of our services. As a Customer Success Manager, you will be responsible for managing customer interactions, implementing success strategies, and driving customer satisfaction. Key Responsibilities: Build and maintain strong customer relationships to understand their needs and ensure their success. Monitor customer engagement and satisfaction, identifying potential issues and addressing them proactively. Implement and optimize customer success processes to enhance efficiency and satisfaction. Analyze customer data to derive insights and make data-driven decisions. Collaborate with cross-functional teams to improve product and service offerings based on customer feedback. Contribute to the development of customer success strategies and best practices. Qualifications: 2-4 years of experience in customer success or related roles. Bachelor s degree in a related field (Engineering, Business, or similar). Strong analytical skills with the ability to interpret customer data and draw meaningful conclusions. Excellent communication and interpersonal skills. Proven experience in customer success principles and practices. Ability to work in a fast-paced, dynamic startup environment. Proficiency in customer relationship management (CRM) tools and data analysis software. What We Offer: Opportunity to play a key role in a rapidly growing startup. Exposure to cutting-edge AI and SEO technologies. Collaborative work environment with a focus on innovation. Competitive salary and benefits package. Professional growth and development opportunities. If you re passionate about customer success, operational excellence, and have a data-driven mindset, we d love to hear from you!