Job Title: Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday Job Description: We are looking for 2 dynamic Senior Customer Support Executive to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and technical background. Key Responsibilities: • Handle customer queries via calls and emails ensuring timely resolutions and client satisfaction. • Build strong relationships with clients by providing proactive support and addressing their needs efficiently. • Utilize customer support tools to manage escalations, track queries, and ensure timely follow-ups. • Collaborate with internal teams to resolve technical challenges and escalate complex issues when required. • Regularly collect customer feedback to identify improvement areas and drive customer support. Qualifications: 1-2 years of relevant experience in customer relationship management, client servicing, or technical support roles preferred. Strong verbal and written communication skills in English. Proficiency in using customer support or CRM tools for managing client relationships. A background in tech support, networking, or cybersecurity is bonus. Problem-solving mindset with a customer-first approach. Freshers with a strong technical foundation and excellent communication skills are welcome to apply. Requirements Requirements: Bachelor's degree in any discipline (Technical background preferred) 1–2 years of experience in customer support, client servicing, or a technical support role (Freshers with strong communication and technical skills may apply) Excellent verbal and written communication skills in English Proficiency with CRM or customer support tools (e.g., Zoho CRM, Freshdesk, HubSpot) Strong problem-solving ability and a customer-first mindset Ability to handle client queries and escalations effectively via email and phone Comfortable working in a fast-paced environment and managing multiple customer interactions Basic understanding of technical concepts or prior exposure to networking/cybersecurity is a plus Team player with the ability to collaborate across departments Willingness to work from the Gurgaon office (Work from Office only) Availability to work Monday to Saturday

Job Title: Senior Customer Support Executive / Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday – WFH), Sunday – Off About BhaiFi Networks Pvt. Ltd : BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses—especially small and medium-sized enterprises (SMEs)—against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands such as Chaayos, Haldirams, OYO, Nykaa, and Third Wave in securing their networks effortlessly. We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi. Role Overview: We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers, responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience. Key Responsibilities: Respond to customer queries via calls and emails with empathy and professionalism. Provide timely and effective solutions, ensuring a positive customer experience. Handle onboarding of new customers and walk them through product usage. Address and resolve escalated issues, coordinating with internal tech teams as required. Use CRM and support tools to log, track, and manage queries and interactions. Proactively collect and report customer feedback to drive service improvements. Retain clients through clear communication and a strong problem-solving approach. Build long-term relationships with clients by anticipating and addressing their needs. Qualifications: 1–2 years of experience in customer support, client servicing, or technical support roles (preferred). Excellent verbal and written communication skills in English. Empathy, patience, and a customer-first attitude are a must. Familiarity with CRM systems or customer support tools. A basic technical understanding or background in networking or cybersecurity is a plus. Why Join Us? Work in a high-growth startup environment Collaborate with a passionate and mission-driven team Make a tangible impact by supporting real businesses across India Learn and grow alongside cutting-edge technology in the cybersecurity space Show more Show less

Company Description BhaiFi - Reimagining Networks is a B2B SAAS firm providing a strong, secured, distributed WiFi network across consumers & businesses. The company aims to transform India into a connected nation by tackling cybersecurity challenges and enabling businesses to meet consumer demands seamlessly. With a focus on employee well-being and growth, BhaiFi fosters a positive working environment where personal and professional development is encouraged. Role Description This is a full-time on-site role for a Customer Success Specialist located in Gurugram. The Customer Success Specialist will be responsible for building strong relationships with customers, ensuring their satisfaction, and providing support for any inquiries or issues they may have regarding the WiFi network. The role involves proactive communication with clients to understand their needs and deliver solutions to enhance their experience. Qualifications Customer service and relationship management skills Strong communication and interpersonal skills Problem-solving and troubleshooting abilities Knowledge of networking and WiFi technologies Ability to work collaboratively in a team environment Experience in B2B SAAS or tech industry is a plus Bachelor's degree in Computer Science, Information Technology, or related field Show more Show less

Company Overview At BhaiFi (bhaifi.ai), we help businesses grow with our AI-First Guest WiFi platform that enhances customer engagement, ensures compliance, and delivers seamless internet experiences. Our second product, FirewallX (firewallx.ai), is an AI-powered unified platform for network security, secure access, and visibility — built for enterprises with lean IT teams. We serve hospitality brands, cafes, co-working spaces, and digital companies, helping them simplify network operations and stay secure without the complexity of traditional tools. Job Description We are looking for a Customer Success Manager (CSM) who can build strong relationships with clients, ensure high product adoption, handle escalations, upsell effectively, and prepare insightful reports for decision-makers. The ideal candidate is analytical, a great communicator, and has experience working directly with business owners, CTOs, and CEOs. You will work across both our products — BhaiFi and FirewallX — to ensure customer satisfaction, reduce churn, and drive revenue growth through strong account farming. Roles & Responsibilities Serve as the primary point of contact for customers post-onboarding across both BhaiFi and FirewallX. Build and maintain strong relationships with IT Heads, CTOs, and CEOs. Understand customer business goals and ensure alignment with product capabilities. Proactively monitor account health and handle escalations swiftly and empathetically. Deliver regular customer reports with meaningful insights, network performance, compliance updates, and recommendations. Identify upsell opportunities and collaborate with sales to close expansion deals. Track usage, engagement, and feature adoption; drive renewals and minimize churn. Collaborate with product and tech teams to escalate feature requests and bugs. Conduct monthly business reviews (QBRs) and strategy calls with top clients. Requirements Preferred Candidate Profile 2–5 years of experience in Customer Success and Account Management (SaaS preferred). Experience working with SME clients or founders in hospitality, IT, or retail sectors. Excellent communication and presentation skills — able to simplify technical insights for non-tech audiences. Strong analytical mindset — comfortable using Excel, BI tools, or dashboards. Proven experience with upselling or account farming. Empathetic, customer-obsessed, and solution-driven. Prior experience in cybersecurity, networking, or compliance domains is a plus. Qualifications Bachelor's degree in engineering, Business, or relevant field. Certifications in Customer Success and Account Management are a plus. MBA Degree Benefits Perks and Benefits Competitive salary with commission structure. Opportunities for professional development and advancement. Supportive and collaborative work environment promoting work-life balance. Recognition, rewards, and bonuses for top performers. Show more Show less

Job Title: Senior Customer Support Executive / Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday - WFH), Sunday - Off About BhaiFi Networks Pvt. Ltd.: BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses, especially small and medium-sized enterprises (SMEs), against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands in securing their networks effortlessly. We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi. Role Overview: We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers—responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience. Key Responsibilities: Respond to customer queries via calls and emails with empathy and professionalism. Provide timely and effective solutions, ensuring a positive customer experience. Handle onboarding of new customers and walk them through product usage. Address and resolve escalated issues, coordinating with internal tech teams as required. Use CRM and support tools to log, track, and manage queries and interactions. Proactively collect and report customer feedback to drive service improvements. Retain clients through clear communication and a strong problem-solving approach. Build long-term relationships with clients by anticipating and addressing their needs. Qualifications: 1–2 years of experience in customer support, client servicing, or technical support roles (preferred). Excellent verbal and written communication skills in English. Empathy, patience, and a customer-first attitude are a must. Familiarity with CRM systems or customer support tools. A basic technical understanding or background in networking or cybersecurity is a plus. Why Join Us? Work in a high-growth startup environment Collaborate with a passionate and mission-driven team Make a tangible impact by supporting real businesses across India Learn and grow alongside cutting-edge technology in the cybersecurity space Show more Show less

Job Title: Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday Job Description: We are looking for 2 dynamic Senior Customer Support Executive to join our team in Gurgaon. This role will focus on managing customer onboarding, addressing client escalations, gathering feedback, and supporting customer success initiatives. The ideal candidate will possess strong communication and technical background. Key Responsibilities: Handle customer queries via calls and emails ensuring timely resolutions and client satisfaction. Build strong relationships with clients by providing proactive support and addressing their needs efficiently. Utilize customer support tools to manage escalations, track queries, and ensure timely follow-ups. Collaborate with internal teams to resolve technical challenges and escalate complex issues when required. Regularly collect customer feedback to identify improvement areas and drive customer support. Qualifications: 1-2 years of relevant experience in customer relationship management, client servicing, or technical support roles preferred. Strong verbal and written communication skills in English. Proficiency in using customer support or CRM tools for managing client relationships. A background in tech support, networking, or cybersecurity is bonus. Problem-solving mindset with a customer-first approach. Freshers with a strong technical foundation and excellent communication skills are welcome to apply. Requirements Requirements: Bachelor's degree in any discipline (Technical background preferred) 1–2 years of experience in customer support, client servicing, or a technical support role (Freshers with strong communication and technical skills may apply) Excellent verbal and written communication skills in English Proficiency with CRM or customer support tools (e.g., Zoho CRM, Freshdesk, HubSpot) Strong problem-solving ability and a customer-first mindset Ability to handle client queries and escalations effectively via email and phone Comfortable working in a fast-paced environment and managing multiple customer interactions Basic understanding of technical concepts or prior exposure to networking/cybersecurity is a plus Team player with the ability to collaborate across departments Willingness to work from the Gurgaon office (Work from Office only) Availability to work Monday to Saturday Show more Show less

Job Title: Senior Customer Support Executive / Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday – WFH), Sunday – Off About BhaiFi Networks Pvt. Ltd.: BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses—especially small and medium-sized enterprises (SMEs)—against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands such as Chaayos, Haldirams, OYO, Nykaa, and Third Wave in securing their networks effortlessly. We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi. Role Overview: We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers—responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience. Key Responsibilities: Respond to customer queries via calls and emails with empathy and professionalism. Provide timely and effective solutions, ensuring a positive customer experience. Handle onboarding of new customers and walk them through product usage. Address and resolve escalated issues, coordinating with internal tech teams as required. Use CRM and support tools to log, track, and manage queries and interactions. Proactively collect and report customer feedback to drive service improvements. Retain clients through clear communication and a strong problem-solving approach. Build long-term relationships with clients by anticipating and addressing their needs. Qualifications: 1–2 years of experience in customer support, client servicing, or technical support roles (preferred). Excellent verbal and written communication skills in English. Empathy, patience, and a customer-first attitude are a must. Familiarity with CRM systems or customer support tools. A basic technical understanding or background in networking or cybersecurity is a plus. Why Join Us? Work in a high-growth startup environment Collaborate with a passionate and mission-driven team Make a tangible impact by supporting real businesses across India Learn and grow alongside cutting-edge technology in the cybersecurity space

Company Overview At BhaiFi (bhaifi.ai), we help businesses grow with our AI-First Guest WiFi platform that enhances customer engagement, ensures compliance, and delivers seamless internet experiences. Our second product, FirewallX (firewallx.ai), is an AI-powered unified platform for network security, secure access, and visibility — built for enterprises with lean IT teams. We serve hospitality brands, cafes, co-working spaces, and digital companies, helping them simplify network operations and stay secure without the complexity of traditional tools. Job Description We are looking for a Customer Success Manager (CSM) who can build strong relationships with clients, ensure high product adoption, handle escalations, upsell effectively, and prepare insightful reports for decision-makers. The ideal candidate is analytical, a great communicator, and has experience working directly with business owners, CTOs, and CEOs. You will work across both our products — BhaiFi and FirewallX — to ensure customer satisfaction, reduce churn, and drive revenue growth through strong account farming. Roles & Responsibilities Serve as the primary point of contact for customers post-onboarding across both BhaiFi and FirewallX. Build and maintain strong relationships with IT Heads, CTOs, and CEOs. Understand customer business goals and ensure alignment with product capabilities. Proactively monitor account health and handle escalations swiftly and empathetically. Deliver regular customer reports with meaningful insights, network performance, compliance updates, and recommendations. Identify upsell opportunities and collaborate with sales to close expansion deals. Track usage, engagement, and feature adoption; drive renewals and minimize churn. Collaborate with product and tech teams to escalate feature requests and bugs. Conduct monthly business reviews (QBRs) and strategy calls with top clients. Requirements Preferred Candidate Profile 2–5 years of experience in Customer Success and Account Management (SaaS preferred). Experience working with SME clients or founders in hospitality, IT, or retail sectors. Excellent communication and presentation skills — able to simplify technical insights for non-tech audiences. Strong analytical mindset — comfortable using Excel, BI tools, or dashboards. Proven experience with upselling or account farming. Empathetic, customer-obsessed, and solution-driven. Prior experience in cybersecurity, networking, or compliance domains is a plus. Qualifications Bachelor's degree in engineering, Business, or relevant field. Certifications in Customer Success and Account Management are a plus. MBA Degree Benefits Perks and Benefits Competitive salary with commission structure. Opportunities for professional development and advancement. Supportive and collaborative work environment promoting work-life balance. Recognition, rewards, and bonuses for top performers.

Job Title: Senior Customer Support Executive / Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday - WFH), Sunday - Off About BhaiFi Networks Pvt. Ltd.: BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses, especially small and medium-sized enterprises (SMEs), against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands in securing their networks effortlessly. We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi. Role Overview: We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers—responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience. Key Responsibilities: Respond to customer queries via calls and emails with empathy and professionalism. Provide timely and effective solutions, ensuring a positive customer experience. Handle onboarding of new customers and walk them through product usage. Address and resolve escalated issues, coordinating with internal tech teams as required. Use CRM and support tools to log, track, and manage queries and interactions. Proactively collect and report customer feedback to drive service improvements. Retain clients through clear communication and a strong problem-solving approach. Build long-term relationships with clients by anticipating and addressing their needs. Qualifications: 1–2 years of experience in customer support, client servicing, or technical support roles (preferred). Excellent verbal and written communication skills in English. Empathy, patience, and a customer-first attitude are a must. Familiarity with CRM systems or customer support tools. A basic technical understanding or background in networking or cybersecurity is a plus. Salary Range: 3 LPA-4.5 LPA Why Join Us? Work in a high-growth startup environment Collaborate with a passionate and mission-driven team Make a tangible impact by supporting real businesses across India Learn and grow alongside cutting-edge technology in the cybersecurity space

Job Title: Senior Customer Support Executive / Customer Support Representative Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday - WFH), Sunday - Off Salary Offered: 3 LPA - 4.5 LPA Experience Required: 1 Year - 3 Years About BhaiFi Networks Pvt. Ltd.: BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses, especially small and medium-sized enterprises (SMEs), against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams. We offer two flagship products: BhaiFi – AI-Powered Guest WiFi: https://bhaifi.ai FirewallX – An AI-First Network Security and Management Platform: https://firewallx.ai With powerful features like advanced firewall protection, intrusion detection, secure VPN, and real-time threat intelligence, we proudly support leading brands in securing their networks effortlessly. We’re a lean, high-impact team redefining how modern cybersecurity is built. If you’re excited to make a meaningful impact in a fast-growing startup, this is the perfect time to join BhaiFi. Role Overview: We are seeking 2 enthusiastic and empathetic Customer Support Executives to be the voice of BhaiFi for our clients. This role requires excellent communication skills, a calm demeanor, and a basic technical understanding to handle real-time support issues. You’ll be the first point of contact for our customers—responsible for resolving queries, addressing escalations, and ensuring a smooth onboarding and service experience. Key Responsibilities: Respond to customer queries via calls and emails with empathy and professionalism. Provide timely and effective solutions, ensuring a positive customer experience. Handle onboarding of new customers and walk them through product usage. Address and resolve escalated issues, coordinating with internal tech teams as required. Use CRM and support tools to log, track, and manage queries and interactions. Proactively collect and report customer feedback to drive service improvements. Retain clients through clear communication and a strong problem-solving approach. Build long-term relationships with clients by anticipating and addressing their needs. Qualifications: 1–3 years of experience in customer support, client servicing, or technical support roles (preferred). Excellent verbal and written communication skills in English. Empathy, patience, and a customer-first attitude are a must. Familiarity with CRM systems or customer support tools. A basic technical understanding or background in networking or cybersecurity is a plus. Salary Range: 3 LPA-4.5 LPA Why Join Us? Work in a high-growth startup environment Collaborate with a passionate and mission-driven team Make a tangible impact by supporting real businesses across India Learn and grow alongside cutting-edge technology in the cybersecurity space