We are seeking a Customer Success Manager to lead the post-sale relationship with clients, ensuring successful onboarding, adoption, and long-term growth. This role combines account ownership, project execution, and strategic collaboration across internal teams. You will manage a portfolio of customers and drive measurable outcomes that align with their business goals.

What You Will Do
Customer Portfolio Management

Own a book of business and drive overall account health and satisfaction.
Conduct regular cadence calls, QBRs, and strategy sessions with customers. Monitor adoption and system usage, identifying risks and growth opportunities. Retain and grow accounts through proactive engagement and value delivery. Onboarding & Delivery Execution

Lead customer onboarding and ensure seamless go-lives.
Collaborate with cross-functional project teams (TAM, engineer) to deliver solutions on time and in scope. Track milestones, dependencies, and risks with precision. Customer Growth & Expansion

Identify upsell and expansion opportunities through ongoing engagement.
Collaborate with Sales and Account teams to support growth initiatives. Be accountable for customer outcomes and long-term value realization. Cross-Functional Collaboration

Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions.
Communicate customer feedback to internal teams to inform product improvements. Reporting & Visibility

Maintain accurate records in HubSpot and communicate updates via Slack and internal reports.

Provide regular updates to senior leadership on customer health, risks, and success metrics.

Requirements 25 years of experience in Customer Success, Project Management, or Implementation Experience working with retail and/ or supply chain environments Educational Qualification: Bachelors degree required; Masters degree preferred Excellent communication and relationship-building skills Strong analytical skills; proficiency in Excel required, Python a plus Highly organized, dependable, and comfortable managing multiple priorities Ability to work cross-functionally

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Customer Success Manager

Kolkata, Mumbai, New Delhi, Hyderabad, Pune, Chennai, Bengaluru

2.0 - 5.0 yrs

INR 4 - 7 Lacs

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Customer Success Manager