Customer Success Manager

As a dynamic Customer Success Manager at Fundamento, you will be responsible for taking ownership of client accounts and ensuring successful project deliveries. Your role will involve driving customer success strategies, building strong client relationships, and overseeing project execution to contribute to the growth of Fundamento's innovative AI solutions. In this role, you will be involved in client and account management, including project scoping and planning, project execution based on success metrics, and fostering relationships with stakeholders. You will also be tasked with setting clear client retention goals, developing strategies to achieve them, and driving continuous service improvement to enhance product adoption and usage growth. Internally, you will be responsible for analyzing and reporting data, gathering product insights, and enabling prioritization. You will also play a role in training and managing CS analysts, as well as setting up processes to improve efficiency within the organization. The ideal candidate for this position should have at least 3-4 years of relevant work experience in a customer-facing role, preferably in SaaS or tech organizations. Strong interpersonal skills, a proactive mindset, analytical abilities, exceptional communication skills, and a sense of accountability are essential for this role. Proficiency in Microsoft Office Suite is required, and team management experience is a plus. This position is based in Delhi and requires working from the office. Fundamento is an AI voice bot company that specializes in enterprise contact centers, particularly in the financial services industry. Fundamento's AI voice bot is designed to handle complex customer conversations with its best-in-class entity extraction models. The company works with enterprises such as Hero FinCorp, IIFL, and Paisabazaar to deliver breakthrough improvements in P&L efficiency through increased scale and reduced costs. Clients of Fundamento benefit from cost reductions, sales funnel optimization, decreased AHT, and a focus on CSAT and CX. Fundamento's virtual agent is intuitive, overcoming common issues like latency, Speech to Text errors, and language complications. The system can handle unstructured, complex data by translating, transcribing, and understanding customer intent across various use cases in the customer lifecycle, including customer service, lead qualification, funnel management, collections, and data validation.,