Customer Success Manager

CTC

Location

Full-time | Immediate start preferred

About Metaforms

Metaforms is an AI-powered automation platform for market research. We build tools that speed up workflows in survey programming, bidding, and operations. Our clients are global research firms and tech platforms.

We're not looking for a traditional CSM.

We're building a team of high-agency, execution-first individuals who get things done.

This is a high-impact, customer-facing business role at a startup that just raised $9M in Series A funding.

You’ll work directly with our users, influence product, and drive outcomes fast.

What we're looking for:

• 1+ year of experience in a fast-moving role (CS, ops, product, growth, etc.)
• Strong bias for action
• Excellent communication and ownership mindset
• Comfort working in a startup environment: ambiguous, fast-paced, and intense

You're probably someone who:

• Cares deeply about outcomes, not just processes
• Learns new tools just to get things done faster
• Handles customer pressure with clarity and confidence

What you'll do:

• Own customer relationships and their success
• Work across functions — product, engg, ops — to unblock issues
• Understand product deeply and advocate for user needs
• Push projects across the finish line, again and again

Why join us:

• Be part of an early team at a startup that’s going places
• Real ownership and visibility — no bureaucracy
• Learn faster than you ever have before

Interested? Apply here