Job Purpose The Technical Project Manager will report to the Director of Technical Project Management and serve several of the R&D project Teams to foster an effective and productive working environment and ensure the Teams follow the published standards and practices of the organization. The ideal candidate will drive the on-time delivery of planned and un-planned roadmap deliverables following the published standards and practices and using best-practices and common sense to achieve Team success. Job Responsibilities Essential Functions: Leadership and Collaboration Drive on-time delivery of Project Deliverables Provide Project Management Leadership for one or more project Teams Collaborate with Product Leaders on Roadmap Planning activities Coordinate and lead project planning, grooming and decomposition calls Coordinate and lead project Team calls as necessary during the sprint Coordinate and lead project Team sprint ceremonies Mentor/coach Team members in alignment with the organization’s published standards and practices Act as a facilitator on project calls, an impartial referee, to ensure best possible outcomes Employ best-practices with a vision of driving towards high-quality deliverables Actively work within the global organization to remove impediments Collaborate with members of the Product Team to facilitate the progress of the Project Collaborate with members of the Technical Team to facilitate the progress of the Project Establish oneself as the calm and impartial voice in a room full of opinions Contribute to the ongoing improvement of the organization’s standards and practices Team Performance Reporting Monitor the performance of the Team daily and pro-actively take action to ensure alignment to roadmap-level and sprint-level objectives and goals Employ continuous improvement methodologies to increase Team efficiency and deliverable quality Provide feedback to Project Leadership on Team performance and adherence to the organization’s standards and practices Project Management Participate and contribute to the product’s planning, roadmap and release plans Use the organizations published metrics and ratings to monitor and report on project Team performance Communicate the status of the project and its deliverables throughout the project lifecycle to Stakeholders Identify project risks and issues, communicate and work to resolve in accordance with best practices Identify and partner with project stakeholders Using good communication practices establish a trusting relationship with project stakeholders Assist in driving projects to their published schedules, deadlines & milestones Establish and execute communication plans to reduce project risks Manage and maintain tools, metrics, and related processes Work with a cross-functional, fully remote, multi-time zone global Team to complete project commitments Requirements Required Education and Experience: Minimum graduation degree or equivalent At least 5 years experience as a Project Manager Project Manager certification is preferred SCRUM Master certification is preferred Primary experience in a software development organization Experience with Agile-based project management tools such as: JIRA, Target Process, Synergy, Azure DevOps or other equivalent tool Expected Competencies Strong English communication skills, both written and verbal Ability to project manage Teams of 15 people or larger Ability to understand flowcharts, specifications and project plans Ability to understand complex directions and execute said directions Ability to understand complex situations and determine a best option Ability to be flexible and compromise Ability to work across global time zones Ability to use Microsoft Office tools: Teams, Word, PowerPoint, Excel, Outlook Ability to communicate effectively in email communications Ability to communicate effectively in chat sessions: Teams, Slack, etc Ability to plan and coordinate meetings with large groups of people Ability to set and maintain a meeting agenda Ability to work in a fully-remote setting Ability to provide timely and appropriate feedback and responses Perform and work independently Work Timings This is a full-time position. Days and hours of work are Monday through Friday, and should be flexible to support different time zones ranging between 12 PM IST to 9PM IST, Work schedule may include evening hours or weekends due to client needs per manager instructions This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Show more Show less

Job Purpose We are looking for a Senior SQL Developer to join our growing team of BI & analytics experts. The hire will be responsible for expanding and optimizing our data and data queries, as well as optimizing data flow and collection for consumption by our BI & Analytics platform. The ideal candidate is an experienced data querying builder and data wrangler who enjoys optimizing data systems and building them from the ground up. The SQL Developer will support our software developers, database architects, data analysts and data scientists on data and product initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. The hire must be self-directed and comfortable supporting the data needs of multiple systems and products. The right candidate will be excited by the prospect of optimizing our company’s data architecture to support our next generation of products and data initiatives. Job Responsibilities Essential Functions: Requirements Create and maintain optimal SQL queries, Views, Tables, Stored Procedures. Work together with various business units (BI, Product, Reporting) to develop data warehouse platform vision, strategy, and roadmap. Understand the development of physical and logical data models. Ensure high-performance access to diverse data sources. Encourage the adoption of an organization’s frameworks by providing documentation, sample code, and developer support. Communicate progress on the adoption and effectiveness of the developed frameworks to department head and managers. Required Education And Experience Bachelor’s or Master’s degree or equivalent combination of education and experience in relevant field. Understanding of T-SQL, Data Warehouses, Star Schema, Data Modeling, OLAP, SQL and ETL Experiencing in Creating Table, Views, Stored Procedures. Understanding of several BI and Reporting Platforms, and be aware of industry trends and direction in BI/reporting and applicability to the organization’s product strategies. Skilled in multiple database platforms, including SQL Server and MySQL. Knowledgeable of Source Control and Project Management tools like Azure DevOps, Git, and JIRA Familiarity of using SonarQube for clean coding T-SQL practices. Familiarity with DevOps best practices and automation of documentation, testing, build, deployment, configuration, and monitoring Communication skills: It is vital that applicants have exceptional written and spoken communication skills with active listening abilities to contribute in making strategic decisions and advise senior management on specialized technical issues, which will have an impact on the business Strong team building skills: it is crucial that they also have team building ability to provide direction for complex projects, mentor junior team members, and communicate the organization’s preferred technologies and frameworks across development teams. Experience: A candidate for this position must have had at least 5+ years working in a data warehousing position within a fast-paced and complex business environment, working as a SQL Developer. The candidate must also have had experience developing schema data models in a data warehouse environment. The candidate will also have had experience with full implementation of system development lifecycle (SDLC). The candidate must also have a proven and successful experience working with concepts of data integration, consolidation, enrichment, and aggregation. A suitable candidate will also have a strong demonstrated understanding of dimensional modeling and similar data warehousing techniques as well as having experience working with relational or multi-dimensional databases and business intelligence architectures. Analytical Skills: As expected, a candidate for the position will have passion as well as skill in research and analytics as well as a passion for data management tools and technologies. The candidate must have an ability to perform detailed data analysis, for example, in determining the content, structure, and quality of data through the examination of data samples and source systems. The hire will additionally have the ability to troubleshoot data warehousing issues and quickly resolve them. Expected Competencies Detailed oriented with strong organizational skills Ability to pay attention to programming style and neatness Strong English communication skills, both written and verbal Ability to train, mentor junior colleagues with patience with tangible results Work Timings This is a full-time position. Days and hours of work are Monday through Friday, and should be flexible to support different time zones ranging between 12 PM IST to 9PM IST, Work schedule may include evening hours or weekends due to client needs per manager instructions This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Show more Show less

Role & responsibilities This role is responsible for our primary stack of .NET and a broad array of other technologies to deliver our products and maintaining both the front-end and back-end of our web applications. You will collaborate with cross-functional teams to create innovative software solutions, implement new features, and optimize performance. As a senior member of the team, you will also mentor junior developers and help drive best practices in software development. Job Responsibilities: Design, develop, and maintain both front-end and back-end components of web applications using modern frameworks and technologies. Work closely with product managers, designers, and other developers to define software requirements, plan sprints, and deliver solutions that meet business goals. Build responsive, dynamic, and visually appealing user interfaces using technologies like HTML, CSS, JavaScript, React, Angular, or Vue.js. Expertise in the following technologies and tools: ASP.NET, C#, SQL Server, .NET Core, message queuing, HTML, JavaScript Develop server-side logic, APIs, and database management systems using technologies such as Node.js,.NET, Java, or Python, along with SQL/NoSQL databases like SQL Server and MongoDB. Integrate third-party services, APIs, and data sources into our applications, ensuring seamless communication between front-end and back-end components. Write clean, efficient, and reusable code that adheres to best practices, follows coding standards, and is well-documented. Develop unit tests, conduct integration testing, and debug issues to ensure high-quality, reliable software. Identify and address performance bottlenecks in both the front-end and back-end to ensure fast, scalable applications. Provide guidance, mentorship, and technical support to junior and mid-level developers. Promote best practices and encourage learning within the team. Participate in Agile methodologies such as Scrum, attending sprint planning, daily stand-ups, and retrospectives to ensure timely delivery of features and improvements. Stay updated on the latest trends in software development, emerging technologies, and industry best practices. Apply new knowledge to enhance existing systems. Preferred candidate profile Required Skills Bachelors degree or equivalent combination of education and experience 5+ years of experience as a Full Stack Developer, with a proven track record of developing and maintaining complex web applications. Expertise in front-end technologies (HTML, CSS, JavaScript) and modern JavaScript frameworks (React, Angular, or Vue.js). Strong back-end development skills with experience primarily in .NET. Solid experience with databases (SQL/NoSQL) and data modeling. Knowledge of RESTful APIs, WebSockets, and other integration technologies. Experience with version control systems, particularly Git, and working with collaborative development environments. Strong understanding of software development principles, design patterns, and architecture (MVC, Microservices, etc.). Experience with cloud platforms such as AWS, Azure, or Google Cloud is a plus. Familiarity with containerization technologies (Docker, Kubernetes) is a plus. Strong debugging, problem-solving, and analytical skills. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Expected Competencies: Detailed oriented with strong organizational skills Ability to pay attention to programming style and neatness Strong English communication skills, both written and verbal Ability to train, mentor junior colleagues with patience with tangible results.

Role & responsibilities We are seeking an experienced Frontend Developer with expertise in Angular 18+, React, Modern CSS Frameworks (eg Bootstrap), HTML5, Git (Gitlab,GitHub, or Bitbucket), AI Coding Tools (GitHub Copilot), GraphQL and REST APIs. The ideal candidate will have a deep understanding of frontend development technologies, a passion for building responsive, dynamic, and high-performance web applications, and experience working with modern frontend frameworks. Key Responsibilities Frontend Development: Design, develop, and maintain highly interactive, dynamic, and scalable frontend applications using Angular 17+, Angular 18+, and React. Responsive Design: Collaborate with UX/UI designers to implement and enhance the user interface and user experience of web applications using Bootstrap and custom CSS frameworks. API Integration: Work closely with backend developers to integrate and consume RESTful and GraphQL APIs, ensuring smooth data flow and interaction between frontend and backend systems. Version Control: Manage code using Git on GitHub and Bitbucket, ensuring proper versioning, pull requests, code reviews, and collaboration. AI-powered Development: Leverage tools like GitHub Copilot to assist in code generation and to increase productivity, while ensuring code quality and maintainability. Clean code: Write clean, maintainable, and efficient code while utilizing Typescript, where appropriate, to ensure proper structure and type safety across the frontend code. Testing and Debugging: Follow best Software Development Life Cycle (SDLC) practices, including testing, debugging, and performance optimization as a first priority. Cross-browser Compatibility: Ensure applications work consistently across multiple browsers and resolve any issues related to browser-specific behaviour. Continuous Learning: Stay up-to-date with the latest technologies, trends, and best practices in frontend development. Required Technical Skills Core Skills: Angular 18+ & Angular 17+: GraphQL + REST APIs In-depth knowledge of Angular architecture, modules, services, components, directives, and dependency injection. Experience with Angular CLI, state management (NgRx, Akita), Signals, and building reusable components Familiarity with Angular Forms (Reactive and Template-driven) and form validation, as well as handling asynchronous data using RxJS and Observables. Experience with Angulars change detection mechanisms, routing, and API integration. React: Proficiency in React.js including state management with React Hooks, Context API, or Redux. Experience using React Router for client-side routing and React Query or Axios for handling data fetching. Familiarity with functional components and class components, and understanding the component lifecycle. Knowledge of unit testing with Jest, React Testing Library, or similar tools. Bonus for NextJS knowledge. Bootstrap: Expertise in Bootstrap 4/5 for responsive web design and mobile-first development. Strong ability to customize Bootstrap themes, grids, and components, ensuring the design is adaptable across devices. Experience using Bootstraps utility classes to quickly prototype and implement modern UI components. HTML5 & CSS3: Proficient in HTML5, with knowledge of semantic HTML elements and accessibility best practices. Solid understanding of CSS3, including Flexbox, Grid Layout, transitions, animations, and responsive design principles. Experience using CSS preprocessors like Sass or LESS. Knowledge of CSS methodologies for scalable and maintainable styling. GitHub & Bitbucket: Experience using Git for version control, working with GitHub and Bitbucket repositories, branching strategies, and resolving merge conflicts. Proficiency in managing pull requests, code reviews, and managing issues within Git-based repositories. Ability to effectively use GitHub’s project management features (e.g., Issues, Actions, Projects) and integrate it into the CI/CD pipeline. GitHub Copilot: Familiarity with GitHub Copilot or other AI-powered coding assistants for code generation, refactoring, and troubleshooting. Ability to leverage Copilot to accelerate development while maintaining code quality and best practices. REST APIs: Experience in working with RESTful APIs, understanding of HTTP methods (GET, POST, PUT, DELETE), and error handling. Familiarity with API authentication techniques such as JWT (JSON Web Tokens), OAuth, or API Keys. Knowledge of API documentation tools like Swagger or Postman for testing and documenting API endpoints. Proficiency in async data handling in Angular (via Http Client) and React (via Axios or Fetch API). GraphQL: Experience consuming data from a GraphQL API Familiarity with Queries, Mutations, and Subscriptions Fragments/Variables/Directive knowledge Working with GraphQL subscriptions using subscribe() Apollo Client caching strategies (cache-first, network-only, no-cache) Additional Skills Version Control: Deep experience with Git, GitHub, Bitbucket, and collaboration tools like GitLab. Testing Frameworks: Proficiency in testing tools such as Jest, Mocha, Cypress, Karma, Jasmine, or Enzyme. CI/CD Pipelines: Familiarity with CI/CD (Continuous Integration/Continuous Deployment) tools, and setting up automated build and deployment processes with GitHub Actions, Bitbucket Pipelines, or Jenkins. Agile Development: Experience working in an Agile/Scrum development environment, including sprint planning, daily standups, and retrospectives. Cross-Browser Compatibility: Understanding of browser quirks and testing techniques to ensure uniform behavior across different web browsers. Cloud/Serverless: Exposure to cloud platforms (e.g., AWS, Azure) and serverless architecture. Preferred Experience TypeScript: Advanced understanding and usage of TypeScript in large-scale applications. UI/UX Design: Familiarity with UI/UX design principles, or experience collaborating closely with design teams to ensure high-quality, user-friendly applications. SEO Optimization: Knowledge of SEO principles for Single-Page Applications (SPAs) and server-side rendering techniques. Progressive Web Apps (PWA): Experience in building Progressive Web Apps for enhanced user experiences. Required Soft Skills Strong problem-solving and critical-thinking abilities. Excellent communication skills, both verbal and written, to interact with cross-functional teams. Ability to work independently, take ownership of projects, and meet deadlines. Detail-oriented and focused on delivering high-quality, maintainable code. Team player with a collaborative mindset, able to work well in both remote and in office team environments. Passion for continuous learning and staying up to date with the latest frontend technologies. Education and Experience Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience. 7+ years of frontend development experience with Angular, React, Bootstrap, HTML5, CSS3, REST APIs, GitHub, Bitbucket, and experience using GitHub Copilot. A portfolio or GitHub repositories highlighting your previous work, code samples, and contributions to open-source projects (if applicable)

Role & responsibilities The Technical Support Lead is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Lead will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Technical Support Lead ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Lead works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. Our Support structure has a strong reliance on training and knowledge sharing. As Technical Support Lead, it will be incredibly important for you to mentor the Support Team members to improve our customer responses and work towards more one touch tickets. Job Responsibilities: Essential Functions: Accountability Handle complex service delivery issues with Cendyn-specific software solutions. Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications. Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue. Provide efficient client support and technical assistance via email, online chat, and telephone. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Research and solve data- and software-related problems Develop and maintain strong SQL query and process analysis skills. Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevantproductdomains. Contribute to process and product design and documentation. Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs. Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement. Humanity People management responsibilities including recruitment, onboarding, performance management and coaching/mentoring team members Demonstrate the willingness to push your team to continually provide exceptional service and strategy. Contribute to peer-to-peer training with other team members related to application and operational topics. Participate in interviews for new hires, consultants and / or replacement personnel. Non-Essential Functions: A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements: Required Education and Experience: Bachelors degree in computer science or related field, OR some college plus related experience. Minimum of three (3) years of experience within software development or IT. Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop. User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation. Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net). A+ Certification. Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education and Experience: Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies: Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule: This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram.

Job Purpose As a Web Developer, you will manage client relationships during our “post-launch” optimization phase. Your dayto-day could consist of website content updates, creation of new pages for existing websites in our portfolio, among many other updates. You'll be working alongside project managers, designers, developers, copywriters, and digital marketers. You will work as part of a team and lead strategic initiatives to drive performance and revenue for hotel clients through the direct booking channel. Your role will involve close collaboration with other members of the global Cendyn team to share ideas, problems, and solutions. The right candidate for this role is 50% website support and/or account management and 50% front-end web developer, who is constantly learning and takes the initiative to research and learn best practices related to website development, usability, optimization, accessibility, and overall best practices. Responsibilities Directly responsible for responding to tickets in our ticketing system in a timely and professional manner, per our service level agreements. Working in our existing GitHub/Bitbucket repositories to add new pages, make content updates, and publish updates to production environments. Working within our custom CMS (training will be provided) to make client requested updates. Working with WordPress to contribute to new website projects and to make client requested updates. Support strategic initiatives to drive performance and revenue for hotel clients through the direct booking channel. Requirements Bachelor’s degree with 2+ years’ relevant experience working directly with clients and supporting websites. Experience working remotely with a virtual, distributed team. Degree or Certification in Web Development, Information Systems, Communications, or other related programs preferred. Freelancing or consulting background is a plus. Preferred experience using website content management systems including WordPress. Experience in the travel/hotel vertical is preferred, but not required Competencies Working knowledge of HTML, CSS, JavaScript, PHP, MYSQL, and PostgreSQL. Experience working with FIGMA is beneficial Convert UI/UX designs (Figma, Adobe XD, etc.) into clean, efficient HTML, CSS, and JavaScript. Ensure cross-browser compatibility and responsiveness across all devices. Optimize UI elements for usability, performance, and accessibility. Develop dynamic and interactive components using JavaScript. Integrate APIs and backend services for seamless functionality. Write scalable, maintainable code with a focus on performance Proven ability to manage multiple clients in a fast-paced, high-performance environment. Successfully manage client workflow and achieve on time delivery of projects and reports. Excellent communication and presentation skills. Able to effectively identify issues and opportunities and communicate and prioritize how to address them. Ability to be self-managed and self-motivated on a day-to-day basis with little oversight and guidance. Strong problem-solving abilities and abilities to be resourceful and self-educate to grow personal expertise. Work Schedule Monday through Friday, 12 PM to 9 PM IST and subject to changes by Manager’s communication. This will allow the most overlap across all US time zones to ensure adequate collaboration. This role will be working in hybrid mode and will require at least 2 days’ work from office at Hyderabad or Gurugram. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less

Job Overview We are seeking an experienced Frontend Developer with expertise in Angular 18+, React, Modern CSS Frameworks (eg Bootstrap), HTML5, Git (Gitlab,GitHub, or Bitbucket), AI Coding Tools (GitHub Copilot), GraphQL and REST APIs. The ideal candidate will have a deep understanding of frontend development technologies, a passion for building responsive, dynamic, and high-performance web applications, and experience working with modern frontend frameworks. Key Responsibilities Frontend Development: Design, develop, and maintain highly interactive, dynamic, and scalable frontend applications using Angular 17+, Angular 18+, and React. Responsive Design: Collaborate with UX/UI designers to implement and enhance the user interface and user experience of web applications using Bootstrap and custom CSS frameworks. API Integration: Work closely with backend developers to integrate and consume RESTful and GraphQL APIs, ensuring smooth data flow and interaction between frontend and backend systems. Version Control: Manage code using Git on GitHub and Bitbucket, ensuring proper versioning, pull requests, code reviews, and collaboration. AI-powered Development: Leverage tools like GitHub Copilot to assist in code generation and to increase productivity, while ensuring code quality and maintainability. Clean code: Write clean, maintainable, and efficient code while utilizing Typescript, where appropriate, to ensure proper structure and type safety across the frontend code. Testing and Debugging: Follow best Software Development Life Cycle (SDLC) practices, including testing, debugging, and performance optimization as a first priority. Cross-browser Compatibility: Ensure applications work consistently across multiple browsers and resolve any issues related to browser-specific behaviour. Continuous Learning: Stay up-to-date with the latest technologies, trends, and best practices in frontend development. Required Technical Skills Core Skills: Angular 18+ & Angular 17+: GraphQL + REST APIs In-depth knowledge of Angular architecture, modules, services, components, directives, and dependency injection. Experience with Angular CLI, state management (NgRx, Akita), Signals, and building reusable components Familiarity with Angular Forms (Reactive and Template-driven) and form validation, as well as handling asynchronous data using RxJS and Observables. Experience with Angular’s change detection mechanisms, routing, and API integration. React Proficiency in React.js including state management with React Hooks, Context API, or Redux. Experience using React Router for client-side routing and React Query or Axios for handling data fetching. Familiarity with functional components and class components, and understanding the component lifecycle. Knowledge of unit testing with Jest, React Testing Library, or similar tools. Bonus for NextJS knowledge. Bootstrap Expertise in Bootstrap 4/5 for responsive web design and mobile-first development. Strong ability to customize Bootstrap themes, grids, and components, ensuring the design is adaptable across devices. Experience using Bootstrap’s utility classes to quickly prototype and implement modern UI components. Html5 & Css3 Proficient in HTML5, with knowledge of semantic HTML elements and accessibility best practices. Solid understanding of CSS3, including Flexbox, Grid Layout, transitions, animations, and responsive design principles. Experience using CSS preprocessors like Sass or LESS. Knowledge of CSS methodologies for scalable and maintainable styling. GitHub & Bitbucket Experience using Git for version control, working with GitHub and Bitbucket repositories, branching strategies, and resolving merge conflicts. Proficiency in managing pull requests, code reviews, and managing issues within Git-based repositories. Ability to effectively use GitHub’s project management features (e.g., Issues, Actions, Projects) and integrate it into the CI/CD pipeline. GitHub Copilot Familiarity with GitHub Copilot or other AI-powered coding assistants for code generation, refactoring, and troubleshooting. Ability to leverage Copilot to accelerate development while maintaining code quality and best practices. REST APIs Experience in working with RESTful APIs, understanding of HTTP methods (GET, POST, PUT, DELETE), and error handling. Familiarity with API authentication techniques such as JWT (JSON Web Tokens), OAuth, or API Keys. Knowledge of API documentation tools like Swagger or Postman for testing and documenting API endpoints. Proficiency in async data handling in Angular (via Http Client) and React (via Axios or Fetch API). GraphQL Experience consuming data from a GraphQL API Familiarity with Queries, Mutations, and Subscriptions Fragments/Variables/Directive knowledge Working with GraphQL subscriptions using subscribe() Apollo Client caching strategies (cache-first, network-only, no-cache) Additional Skills Version Control: Deep experience with Git, GitHub, Bitbucket, and collaboration tools like GitLab. Testing Frameworks: Proficiency in testing tools such as Jest, Mocha, Cypress, Karma, Jasmine, or Enzyme. CI/CD Pipelines: Familiarity with CI/CD (Continuous Integration/Continuous Deployment) tools, and setting up automated build and deployment processes with GitHub Actions, Bitbucket Pipelines, or Jenkins. Agile Development: Experience working in an Agile/Scrum development environment, including sprint planning, daily standups, and retrospectives. Cross-Browser Compatibility: Understanding of browser quirks and testing techniques to ensure uniform behavior across different web browsers. Cloud/Serverless: Exposure to cloud platforms (e.g., AWS, Azure) and serverless architecture. Preferred Experience TypeScript: Advanced understanding and usage of TypeScript in large-scale applications. UI/UX Design: Familiarity with UI/UX design principles, or experience collaborating closely with design teams to ensure high-quality, user-friendly applications. SEO Optimization: Knowledge of SEO principles for Single-Page Applications (SPAs) and server-side rendering techniques. Progressive Web Apps (PWA): Experience in building Progressive Web Apps for enhanced user experiences. Required Soft Skills Strong problem-solving and critical-thinking abilities. Excellent communication skills, both verbal and written, to interact with cross-functional teams. Ability to work independently, take ownership of projects, and meet deadlines. Detail-oriented and focused on delivering high-quality, maintainable code. Team player with a collaborative mindset, able to work well in both remote and in office team environments. Passion for continuous learning and staying up to date with the latest frontend technologies. Education And Experience Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience. 7+ years of frontend development experience with Angular, React, Bootstrap, HTML5, CSS3, REST APIs, GitHub, Bitbucket, and experience using GitHub Copilot. A portfolio or GitHub repositories highlighting your previous work, code samples, and contributions to open-source projects (if applicable) Work Timings Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Show more Show less

Job Purpose: Provides hands-on technical and security support across enterprise environments, including performing manual security testing, assisting with vulnerability identification and remediation, and supporting threat response activities. Contributes to cloud security posture monitoring, participates in responsible disclosure and bug bounty processes, and supports ongoing compliance initiatives. Aids in the investigation and response to security incidents, monitors threat intelligence sources, and helps implement security controls across systems, applications, and Office365 environments. Also assists with maintaining documentation and gathering evidence for audits related to SOC 2 Type 2, PCI-DSS, and ISO 27001 frameworks. Supports sales and client teams by contributing to responses for security audits, risk assessments, and customer security questionnaires. Job Responsibilities: Essential Functions: This position operates under limited supervision with a high degree of independence in day-to-day security tasks. The Security Engineer supports enterprise security operations, infrastructure protection, and compliance efforts. Key responsibilities include: Perform manual security testing and assist with 2nd and 3rd level investigation and resolution of security-related support tickets. Participate in vulnerability management processes, including scanning, tracking, reporting, and remediation assistance. Monitor and support cloud security posture across environments (e.g., AWS, Azure), contributing to secure configuration and alerting. Support Office365 security administration and monitoring efforts Assist in monitoring threat intelligence feeds and help correlate findings with internal environments to identify potential risks. Respond to and support the triage and resolution of security incidents in coordination with internal teams and vendors to minimize business impact. Contribute to the intake and triage process for responsible disclosure reports and bug bounty submissions. Provide security support for customer audits and sales enablement activities by helping to complete security questionnaires and assessments. Assist with maintaining and collecting evidence for compliance frameworks such as SOC 2 Type 2, PCI-DSS, and ISO 27001. Help train and support internal teams in secure configurations and processes. Work with internal infrastructure, development, and compliance teams to implement and maintain security standards and controls. Research, test, and provide input on new security tools, products, and practices. Maintain accurate records of work performed, including documentation and ticketing of changes and issues. Non-Essential Functions: May be required to participate in an on-call rotation outside of normal business hours to support security incident response or high-priority investigations. May assist with ad-hoc security-related tasks or projects outside of core responsibilities Requirements: Required Education and Experience: Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or equivalent technical experience Minimum 3+ years of experience in information security, cybersecurity, or in a security engineering role Hands-on experience with manual security testing and vulnerability management practices Working knowledge of private and public cloud environments and cloud security posture management (e.g., AWS, Azure, or GCP) Familiarity with security compliance frameworks (SOC 2 Type 2, PCI-DSS, ISO 27001) Experience with MS Azure security and Office365 security tools (e.g., Microsoft Defender, Purview, Security & Compliance Center) Understanding of incident response processes and tools Exposure to responsible disclosure or bug bounty program workflows Ability to document technical findings and produce support materials for audit and remediation purposes Minimum 2+ years of experience with Penetration Testing tools such as Nmap, Burp Suite, OWASP ZAP, Nikito, SQLmap, Postman, MetaSploit, Mimikatz, Bloodhound, Maltego and others Preferred Education and Experience: Bachelor’s degree or equivalent experience. Related certifications Expected Competencies: Strong verbal and written communication skills Must be able to prioritize and take initiative Demonstrate excellent service skills Strong English communication skills, both written and verbal Work Schedule: Monday through Friday from 12 PM to 9 PM IST. This will provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad or Gurugram Travel: This position may require up to 10% travel. Travel may be outside the local area and overnight EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Purpose The Technical Support Lead is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Lead will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Technical Support Lead ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Lead works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. Our Support structure has a strong reliance on training and knowledge sharing. As Technical Support Lead, it will be incredibly important for you to mentor the Support Team members to improve our customer responses and work towards more one touch tickets. Job Responsibilities Essential Functions: Accountability Handle complex service delivery issues with Cendyn-specific software solutions. Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications. Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue. Provide efficient client support and technical assistance via email, online chat, and telephone. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Research and solve data- and software-related problems Develop and maintain strong SQL query and process analysis skills. Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevant product domains. Contribute to process and product design and documentation. Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs. Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement. Humanity People management responsibilities including recruitment, onboarding, performance management and coaching/mentoring team members Demonstrate the willingness to push your team to continually provide exceptional service and strategy. Contribute to peer-to-peer training with other team members related to application and operational topics. Participate in interviews for new hires, consultants and / or replacement personnel. Non-Essential Functions A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements Required Education and Experience: Bachelor’s degree in computer science or related field, OR some college plus related experience. Minimum of three (3) years of experience within software development or IT. Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop. User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation. Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net). A+ Certification. Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education And Experience Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less

Job Purpose The Technical Support Engineer II is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Engineer II will bring advanced diagnostic and solution skills to the Customer Support team and will assist in high-complexity support functions. The Technical Support Engineer II ensures availability and uptime by providing technical, non-technical and functional assistance, training, and ongoing support to high value clients for a variety of web-based products and applications that cater primarily to the hospitality industry. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Engineer II works with Operations, R&D, Product, Sales, and other Operations teams to contribute support and deployment expertise. Our Support structure has a strong reliance on training and knowledge sharing. As a Technical Support Engineer II, it will be incredibly important for you to mentor less experienced team members to improve our customer responses and work towards more one touch tickets. Job Responsibilities Essential Functions: Accountability Handle complex service delivery issues with Cendyn-specific software solutions. Troubleshoot application issues, providing operational support for nightly processing of Cendyn applications. Execute on complex incremental customer requests to assure customer satisfaction and deliver new revenue. Provide efficient client support and technical assistance via email, online chat, and telephone. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Research and solve data- and software-related problems Develop and maintain strong SQL query and process analysis skills. Ensure the consistency and stability of Cendyn applications by maintaining standards / procedures for operating technical solutions. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill complex topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Liaise among internal and external customers as well as third-party partners in the areas of application design, modifications, and troubleshooting, with focus on smooth and robust operations. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevant product domains. Contribute to process and product design and documentation. Analyze complex business needs as presented by both internal and external customers and recommend delivery methods to satisfy the needs. Conduct root cause analysis and provide actionable solutions to reported incidents combining data analytics, business acumen, technical expertise, product features and sound judgement. Humanity Contribute to peer-to-peer training with other team members related to application and operational topics. Participate in interviews for new hires, consultants and / or replacement personnel. Non-Essential Functions A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements Required Education and Experience: Bachelor’s degree in computer science or related field, OR some college plus related experience. Minimum of three (3) years of experience within software development or IT. Technical proficiency in Microsoft Windows operating system, web services, file management, Remote Desktop. User proficiency in Microsoft SQL Server, SQL query, data importing / exporting / manipulation. Technical capabilities with hands-on experience in development, coding, or database work (Python, .NET, ASP.NET, and VB.net). A+ Certification. Technical capability to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education and Experience: Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less

Job Purpose Provides hands-on technical and security support across enterprise environments, including performing manual security testing, assisting with vulnerability identification and remediation, and supporting threat response activities. Contributes to cloud security posture monitoring, participates in responsible disclosure and bug bounty processes, and supports ongoing compliance initiatives. Aids in the investigation and response to security incidents, monitors threat intelligence sources, and helps implement security controls across systems, applications, and Office365 environments. Also assists with maintaining documentation and gathering evidence for audits related to SOC 2 Type 2, PCI-DSS, and ISO 27001 frameworks. Supports sales and client teams by contributing to responses for security audits, risk assessments, and customer security questionnaires. Job Responsibilities Essential Functions: Responsibilities This position operates under limited supervision with a high degree of independence in day-to-day security tasks. The Security Engineer supports enterprise security operations, infrastructure protection, and compliance efforts. Key responsibilities include: Perform manual security testing and assist with 2nd and 3rd level investigation and resolution of security-related support tickets. Participate in vulnerability management processes, including scanning, tracking, reporting, and remediation assistance. Monitor and support cloud security posture across environments (e.g., AWS, Azure), contributing to secure configuration and alerting. Support Office365 security administration and monitoring efforts Assist in monitoring threat intelligence feeds and help correlate findings with internal environments to identify potential risks. Respond to and support the triage and resolution of security incidents in coordination with internal teams and vendors to minimize business impact. Contribute to the intake and triage process for responsible disclosure reports and bug bounty submissions. Provide security support for customer audits and sales enablement activities by helping to complete security questionnaires and assessments. Assist with maintaining and collecting evidence for compliance frameworks such as SOC 2 Type 2, PCI-DSS, and ISO 27001. Help train and support internal teams in secure configurations and processes. Work with internal infrastructure, development, and compliance teams to implement and maintain security standards and controls. Research, test, and provide input on new security tools, products, and practices. Maintain accurate records of work performed, including documentation and ticketing of changes and issues. Non-Essential Functions May be required to participate in an on-call rotation outside of normal business hours to support security incident response or high-priority investigations. May assist with ad-hoc security-related tasks or projects outside of core responsibilities Requirements Required Education and Experience: Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or equivalent technical experience Minimum 3+ years of experience in information security, cybersecurity, or in a security engineering role Hands-on experience with manual security testing and vulnerability management practices Working knowledge of private and public cloud environments and cloud security posture management (e.g., AWS, Azure, or GCP) Familiarity with security compliance frameworks (SOC 2 Type 2, PCI-DSS, ISO 27001) Experience with MS Azure security and Office365 security tools (e.g., Microsoft Defender, Purview, Security & Compliance Center) Understanding of incident response processes and tools Exposure to responsible disclosure or bug bounty program workflows Ability to document technical findings and produce support materials for audit and remediation purposes Minimum 2+ years of experience with Penetration Testing tools such as Nmap, Burp Suite, OWASP ZAP, Nikito, SQLmap, Postman, MetaSploit, Mimikatz, Bloodhound, Maltego and others Preferred Education And Experience Bachelor’s degree or equivalent experience. Related certifications Expected Competencies Strong verbal and written communication skills Must be able to prioritize and take initiative Demonstrate excellent service skills Strong English communication skills, both written and verbal Work Schedule Monday through Friday from 12 PM to 9 PM IST. This will provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad or Gurugram Travel This position may require up to 10% travel. Travel may be outside the local area and overnight EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less

Job Purpose This role is responsible for our primary stack of .NET and a broad array of other technologies to deliver our products and maintaining both the front-end and back-end of our web applications. You will collaborate with cross-functional teams to create innovative software solutions, implement new features, and optimize performance. As a senior member of the team, you will also mentor junior developers and help drive best practices in software development. Job Responsibilities Design, develop, and maintain both front-end and back-end components of web applications using modern frameworks and technologies. Work closely with product managers, designers, and other developers to define software requirements, plan sprints, and deliver solutions that meet business goals. Build responsive, dynamic, and visually appealing user interfaces using technologies like HTML, CSS, JavaScript, React, Angular, or Vue.js. Expertise in the following technologies and tools: ASP.NET, C#, SQL Server, .NET Core, message queuing, HTML, JavaScript Develop server-side logic, APIs, and database management systems using technologies such as Node.js,.NET, Java, or Python, along with SQL/NoSQL databases like SQL Server and MongoDB. Integrate third-party services, APIs, and data sources into our applications, ensuring seamless communication between front-end and back-end components. Write clean, efficient, and reusable code that adheres to best practices, follows coding standards, and is well-documented. Develop unit tests, conduct integration testing, and debug issues to ensure high-quality, reliable software. Identify and address performance bottlenecks in both the front-end and back-end to ensure fast, scalable applications. Provide guidance, mentorship, and technical support to junior and mid-level developers. Promote best practices and encourage learning within the team. Participate in Agile methodologies such as Scrum, attending sprint planning, daily stand-ups, and retrospectives to ensure timely delivery of features and improvements. Stay updated on the latest trends in software development, emerging technologies, and industry best practices. Apply new knowledge to enhance existing systems. Required Skills Bachelor’s degree or equivalent combination of education and experience 5+ years of experience as a Full Stack Developer, with a proven track record of developing and maintaining complex web applications. Expertise in front-end technologies (HTML, CSS, JavaScript) and modern JavaScript frameworks (React, Angular, or Vue.js). Strong back-end development skills with experience primarily in .NET. Solid experience with databases (SQL/NoSQL) and data modeling. Knowledge of RESTful APIs, WebSockets, and other integration technologies. Experience with version control systems, particularly Git, and working with collaborative development environments. Strong understanding of software development principles, design patterns, and architecture (MVC, Microservices, etc.). Experience with cloud platforms such as AWS, Azure, or Google Cloud is a plus. Familiarity with containerization technologies (Docker, Kubernetes) is a plus. Strong debugging, problem-solving, and analytical skills. Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Preferred Education And Experience Master’s degree or higher Expected Competencies Detailed oriented with strong organizational skills Ability to pay attention to programming style and neatness Strong English communication skills, both written and verbal Ability to train, mentor junior colleagues with patience with tangible results. Work Timings Monday through Friday from 2:30 PM to 11:30 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Show more Show less

Job Purpose This role is responsible for our primary stack of .NET and a broad array of other technologies to deliver our products. We use C#, ASP.NET, Web API and Windows Services and SQL Server as our main data store. On the client side, we are using HTML, CSS, jQuery, Vue.js and Bootstrap to create responsive interfaces. As a Senior Engineer you will be focused tactically on various projects. Job Responsibilities Essential Functions: Collaborate with other developers and engineers to design, build, and maintain applications Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions Build applications for various platforms using common frameworks, including .NET Write clean, testable code using .NET programming languages utilizing in-depth development, technical and design expertise in .NET, ASP.NET, C# and SQL-Server Contribute and conduct development tests including but not exclusive to unit, integration and system level Follows company software development standards and best practices Develop technical specifications Estimates development tasks based on the appropriate business constraints Review and refactor code Document development and operational procedures Reviews and validates implementations of self and others to ensure they meet requirements and match the specifications Mentors and supports junior developers’ work Enforces and evolves software development standards and best practices Troubleshoot software issues Provide on-call support as necessary Requirements Required Education and Experience: Bachelor’s degree or equivalent combination of education and experience At least 7-14 years professional experience in all stages of definition, design, implementation, testing, and deployment of web-based software solutions Experience in the following tools/technologies: ASP.NET, C#, SQL Server, .Net core, message queueing, HTML and JavaScript, knowledge design patterns and architectural concepts (MVC, DI, Restful API, Microservice) Hands on experience using testing frameworks (i.e., NUnit, Visual Studio, xUnit, etc.) and TDD Experience with Agile (Scrum) Software Development Process and methodologies Experience with database management and security a plus Experience with RabbitMQ and Mongo db is a plus Experience with source control such as git or git hub and branching/merging best practices Experience migrating or working with C++, SSIS or SSRS code is a plus Analytical skills Communication skills Expected Competencies Detailed oriented with strong organizational skills Ability to pay attention to programming style and neatness Strong English communication skills, both written and verbal Ability to train, mentor junior colleagues with patience with tangible results Work Timings Monday through Friday from 12 PM to 9 PM IST to provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Show more Show less

Job Purpose We are looking for a passionate Technical Lead to join our talented engineering team and take a leadership role in guiding the design, implementation, and optimization of applications and processes. You will be responsible for leading a team of engineers, collaborating with stakeholders, ensuring the quality and performance of engineering projects, and overseeing the technical direction of key initiatives. Your role will focus on mentoring team members, driving technical excellence, and ensuring timely and successful delivery of solutions. Job Responsibilities Design and implement high-quality cutting-edge software Own the complete lifecycle of a component/feature of our product Contribute to overall engineering team efforts on cohesive architecture and design Commit to highest quality standards by delivering comprehensive unit tests along with production code Be a performance junkie, strive for the best possible performance and responsiveness of services Drive continuous adoption and integration of relevant new technologies into design Monitor support tickets created by customers; Characterise the incidents, reproduce, diagnosis and analyse the root cause Collaborate with product, customer success, support and other engineering teams to ensure successful delivery of product roadmap Represent Cendyn to customers and partners as needed Job Requirements Required Education and Experience: BS/MS or equivalent experience 12+ years’ experience delivering highly scalable, consumer facing SAAS applications Proven Java developer with proficiency with Spring framework, Spring Boot and web services 2+ years' experience in working with microservices based architecture Hands on experience in architecting a highly scalable REST web services-based systems Demonstrable expertise in OO design and implementation Ability to work in an agile team with an understanding of software development lifecycle (design, development, testing, CI/CD, etc.) 3+ years with product companies in a various stage of growth and success Strong organizational, prioritization and communication skills Desired Skills Cloud computing and distributed computing Prior experience working on microservices at scale Familiarity with ReactJS Experience of using Containers (Docker) Understanding of Micro Services Architecture Understanding of software development lifecycle (design, development, testing, CI/CD, etc.) Our Technology Stack : Java/J2EE, Spring, Spring Boot, Hibernate, Oracle 11g, Coherence, Redis / Memcached, Elasticsearch Work Schedule Monday through Friday from 12 PM to 9 PM IST. This will provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad or Gurugram EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less

Job Purpose: The Technical Support Engineer I is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Engineer I will focus on supporting Cendyn customers with functional knowledge and support. Being a subject matter expert in our products assists the Technical Support Engineer I in helping our customers efficiently use our products to meet their needs. As the Technical Support Engineer I’s knowledge and understanding of our products grows, they will find themselves working some technical, non-technical tickets in addition to functional assistance and training. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Engineer I works with Operations, R&D, Product, Sales, and other Operations teams to share their experience and knowledge gained from connecting with Cendyn’s customers. Our Support structure has a strong reliance on training and knowledge sharing. As a Technical Support Engineer I, it will be incredibly important to be open to learning and growing to improve our customer responses and work towards more one touch tickets. Job Responsibilities: Essential Functions: Accountability Provide efficient client support and technical assistance via email, online chat, and telephone. Handle functional support inquiries for Cendyn-specific software solutions. Troubleshoot customer product issues, providing support directly to the customer. Execute on customer requests to assure customer satisfaction. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill support topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevant product domains. Contribute to process and product design and documentation. Conduct root cause analysis and provide actionable solutions combining analytics, business acumen, technical expertise, product features and sound judgement. Humanity Contribute to peer-to-peer training with other team members related to application and operational topics. Non-Essential Functions: A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements: Required Education and Experience: Bachelor’s degree in hospitality, computer science or related field, OR some college plus related experience. Able to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education and Experience: Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies: Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule: This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement: Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are seeking a skilled and experienced Technology Operations Engineer to help power our Technology Operations Center (TOC). As a Technology Operations Engineer, you will be responsible for the monitoring, maintaining, and troubleshooting our platforms. You will report to the Technology Operations Lead and work closely with cross-functional teams, including product management, engineering, information technology, customer success, and security to drive innovation and efficiency in our SaaS operations. Job Responsibilities Operate and support our private and public cloud platforms Perform day-to-day activities within the Technical Operations Center, including incident handling, monitoring, and escalation procedures Be part of a 24/7 schedule rotation Coordinate with other teams to address critical incidents and outages Perform irregular and regular tasks, such as deployments, maintenance, data updates, and other duties as needed Manage our incident management system Identify and troubleshoot anomalies, performance bottlenecks, and connectivity issues Participate in incident management and reporting Act is primary point of contact for incidents Follow standard operating procedures (SOP’s) to take corrective actions to restore services Escalate complex issues to appropriate teams and stakeholders Collaborate with cross-functional teams to implement best practice, standards, and policies related to technical operations at scale Requirements Bachelor’s degree in computer science, information technology, or related field; OR CompTIA A+ or Net+ certification; OR at least 4 years of applicable experience 2+ years of experience with demonstrated success in operating mission critical software and services 2+ years of experience in 24x7x365 technology operations Understanding of DevOps principles and practices, including CI/CD pipelines, containerization, etc. Experience with on-call and incident management systems (OpsGenie, PagerDuty, etc.) Experience with modern observability tools (Datadog, Grafana, New Relic, etc.) Excellent English communication and interpersonal skills with the ability to collaborate Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) Preferred Qualifications Proficiency with Terraform, CloudFormation, or other Infrastructure as Code (IaC) tools Experience with Security Operations and/or experience working in a SOC Experience administering Linux and Windows servers in a cloud or datacenter environment Work Schedule: This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement: Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Purpose: As a Senior Software Engineer , you will play a key role in contributing to the development, maintenance, and support of systems and processes within Cendyn. You will work closely with other team members to implement solutions, troubleshoot issues, and ensure the effective functioning of applications or systems. Your role involves contributing to the overall success of projects, with a focus on delivering quality results in a collaborative environment. Job Responsibilities: Design and implement high-quality cutting-edge software Own the complete lifecycle of a component/feature of our product Contribute to overall engineering team efforts on cohesive architecture and design Commit to highest quality standards by delivering comprehensive unit tests along with production code Strive for the best possible performance and responsiveness of services Monitor support tickets created by customers; Characterise the incidents, reproduce, diagnosis and analyse the root cause Collaborate with product, customer success, support and other engineering teams to ensure successful delivery of product roadmap Represent Cendyn to customers and partners as needed Job Requirements: Required Education and Experience: BS/MS or equivalent experience 5-7 years’ experience delivering highly scalable, consumer facing SAAS applications Proven Java developer with proficiency with Spring framework, Spring Boot and web services 1+ years' experience in working with cloud native microservices based architecture Hands on experience in architecting a highly scalable REST web services-based systems Demonstrable expertise in OO design and implementation Ability to work in an agile team with an understanding of software development lifecycle (design, development, testing, CI/CD, etc.) 2+ years with product companies in a various stage of growth and success Strong organisational, prioritisation and communication skills Desired Skills Cloud computing and distributed computing Prior experience working on microservices at scale Familiarity with ReactJS. Experience of using Containers (Docker) is a plus Understanding of Micro Services Architecture Understanding of software development lifecycle (design, development, testing, CI/CD, etc.) Our Technology Stack: Java/J2EE, Spring, Spring Boot, Hibernate, Oracle 11g, Coherence, Redis / Memcached, Elasticsearch Work Schedule: Monday through Friday from 12 PM to 9 PM IST. This will provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad or Gurugram EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Purpose: We are looking for a passionate Technical Lead to join our talented engineering team and take a leadership role in guiding the design, implementation, and optimization of applications and processes. You will be responsible for leading a team of engineers, collaborating with stakeholders, ensuring the quality and performance of engineering projects, and overseeing the technical direction of key initiatives. Your role will focus on mentoring team members, driving technical excellence, and ensuring timely and successful delivery of solutions. Job Responsibilities: Design and implement high-quality cutting-edge software Own the complete lifecycle of a component/feature of our product Contribute to overall engineering team efforts on cohesive architecture and design Commit to highest quality standards by delivering comprehensive unit tests along with production code Be a performance junkie, strive for the best possible performance and responsiveness of services Drive continuous adoption and integration of relevant new technologies into design Monitor support tickets created by customers; Characterise the incidents, reproduce, diagnosis and analyse the root cause Collaborate with product, customer success, support and other engineering teams to ensure successful delivery of product roadmap Represent Cendyn to customers and partners as needed Job Requirements: Required Education and Experience: BS/MS or equivalent experience 12+ years’ experience delivering highly scalable, consumer facing SAAS applications Proven Java developer with proficiency with Spring framework, Spring Boot and web services 2+ years' experience in working with microservices based architecture Hands on experience in architecting a highly scalable REST web services-based systems Demonstrable expertise in OO design and implementation Ability to work in an agile team with an understanding of software development lifecycle (design, development, testing, CI/CD, etc.) 3+ years with product companies in a various stage of growth and success Strong organizational, prioritization and communication skills Desired Skills Cloud computing and distributed computing Prior experience working on microservices at scale Familiarity with ReactJS Experience of using Containers (Docker) Understanding of Micro Services Architecture Understanding of software development lifecycle (design, development, testing, CI/CD, etc.) Our Technology Stack : Java/J2EE, Spring, Spring Boot, Hibernate, Oracle 11g, Coherence, Redis / Memcached, Elasticsearch Work Schedule: Monday through Friday from 12 PM to 9 PM IST. This will provide healthy overlap between India team and US team and supporting both to ensure adequate collaboration. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad or Gurugram EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Purpose The Technical Support Engineer I is part of the Cendyn Global Customer Support team. The Global Customer Support team provides support for Cendyn products internationally. The Technical Support Engineer I will focus on supporting Cendyn customers with functional knowledge and support. Being a subject matter expert in our products assists the Technical Support Engineer I in helping our customers efficiently use our products to meet their needs. As the Technical Support Engineer I’s knowledge and understanding of our products grows, they will find themselves working some technical, non-technical tickets in addition to functional assistance and training. This position is crucial to high customer satisfaction among Cendyn clients. The Technical Support Engineer I works with Operations, R&D, Product, Sales, and other Operations teams to share their experience and knowledge gained from connecting with Cendyn’s customers. Our Support structure has a strong reliance on training and knowledge sharing. As a Technical Support Engineer I, it will be incredibly important to be open to learning and growing to improve our customer responses and work towards more one touch tickets. Job Responsibilities Essential Functions: Accountability Provide efficient client support and technical assistance via email, online chat, and telephone. Handle functional support inquiries for Cendyn-specific software solutions. Troubleshoot customer product issues, providing support directly to the customer. Execute on customer requests to assure customer satisfaction. Identify solutions for technical challenges. Complete delivery tasks and projects for both external and internal customers. Excellence Support customers with business and/or technical questions. Test and troubleshoot Cendyn products and integrations. Represent Customer Support and Operations functions at customer review meetings as needed. Collaboration Distill support topics into key talking points and then communicate them to clients and co-workers in a simple and coherent manner using a consultative approach. Communicate with customers, vendors, and other external contacts as needed to assure customer success. Mentor Support team members to increase knowledge and understanding to drive more one-touch tickets and improve the quality of solutions. Work closely with escalation resources in other Cendyn teams, addressing issues directly or engaging additional assistance when needed. Innovation Serve as a subject matter expert in the relevant product domains. Contribute to process and product design and documentation. Conduct root cause analysis and provide actionable solutions combining analytics, business acumen, technical expertise, product features and sound judgement. Humanity Contribute to peer-to-peer training with other team members related to application and operational topics. Non-Essential Functions A general knowledge of the hospitality industry. Use Zendesk and other CRM products to communicate and track customer interactions. Requirements Required Education and Experience: Bachelor’s degree in hospitality, computer science or related field, OR some college plus related experience. Able to represent operational needs and capabilities to other areas including Operations, Product Management, R&D, Sales, Marketing. Keyboarding speed of 40-60 WPM. Preferred Education And Experience Hands-on experience with customer service software (Zendesk preferred, Salesforce, etc.) Previous hospitality industry experience a plus. Competencies Business Management Skills - Strong leadership skills (listening, communications, coaching,), ability to manage in a matrix organization, ability to implement and manage change. Planning and Organizational Skills –Excellent organizational, planning, and proven ability to manage multiple priorities. Decision Making – Excellent decision making and problem-solving skills. Office Tools – Strong technical aptitude and skilled in MS Windows-based office tools including SharePoint, database software and desktop applications. Empowerment, Coaching and Teambuilding – Ability to provide guidance and coaching while empowering staff to perform their roles. Create and maintain sense of teamwork to ensure accountability, cooperation, and collaboration towards a common goal. Analytical and Conceptual Thinking – Ability to interpret and analyze data and technical processes, identify problems and potential solutions, and formulate recommendations. Innovation – Ability to think creatively to accomplish continuous improvement and evolution of the department. Communication – Excellent communication, presentation, and interpersonal skills that apply to both internal and external customers. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Work Schedule This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less

We are seeking a skilled and experienced Technology Operations Engineer to help power our Technology Operations Center (TOC). As a Technology Operations Engineer, you will be responsible for the monitoring, maintaining, and troubleshooting our platforms. You will report to the Technology Operations Lead and work closely with cross-functional teams, including product management, engineering, information technology, customer success, and security to drive innovation and efficiency in our SaaS operations. Job Responsibilities Operate and support our private and public cloud platforms Perform day-to-day activities within the Technical Operations Center, including incident handling, monitoring, and escalation procedures Be part of a 24/7 schedule rotation Coordinate with other teams to address critical incidents and outages Perform irregular and regular tasks, such as deployments, maintenance, data updates, and other duties as needed Manage our incident management system Identify and troubleshoot anomalies, performance bottlenecks, and connectivity issues Participate in incident management and reporting Act is primary point of contact for incidents Follow standard operating procedures (SOP’s) to take corrective actions to restore services Escalate complex issues to appropriate teams and stakeholders Collaborate with cross-functional teams to implement best practice, standards, and policies related to technical operations at scale Requirements Bachelor’s degree in computer science, information technology, or related field; OR CompTIA A+ or Net+ certification; OR at least 4 years of applicable experience 2+ years of experience with demonstrated success in operating mission critical software and services 2+ years of experience in 24x7x365 technology operations Understanding of DevOps principles and practices, including CI/CD pipelines, containerization, etc. Experience with on-call and incident management systems (OpsGenie, PagerDuty, etc.) Experience with modern observability tools (Datadog, Grafana, New Relic, etc.) Excellent English communication and interpersonal skills with the ability to collaborate Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) Preferred Qualifications Proficiency with Terraform, CloudFormation, or other Infrastructure as Code (IaC) tools Experience with Security Operations and/or experience working in a SOC Experience administering Linux and Windows servers in a cloud or datacenter environment Work Schedule This position requires working in 24/7 rotational shifts, including evenings, late nights, and weekends. The role will be working in a hybrid work mode, with a minimum of two days required in the office each week, based in Hyderabad or Gurugram. EEO Statement Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Cendyn expressly prohibits any form of workplace harassment based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Show more Show less