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Customer Success Manager

Customer Success Manager

Eshopbox

3 - 8 years

0 Lacs

Mumbai Maharashtra India

Posted:20 hours ago| Platform:

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Skills Required

drive technology support retention service communication marketing

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Eshopbox is a best-in-class ecommerce accelerator platform designed to drive brand sales acceleration, offer ultra-fast fulfillment, and enhance customer delight. Our platform is tailored to meet the unique needs of ecommerce businesses, providing end-to-end solutions for seamless operations. With innovative technology and comprehensive support, we empower brands to thrive in the competitive ecommerce landscape.

Role Description

This is a full-time on-site role for a Customer Success Manager, located in Mumbai. The Customer Success Manager will be responsible for ensuring high levels of customer satisfaction and retention. Day-to-day tasks include building and maintaining strong customer relationships, addressing customer concerns, and providing top-notch customer service. The role also involves analytical tasks to understand customer needs and improve service delivery.Experience: 3 to 8 yearsBudget: 6 to 15 lpa

Qualifications

Skills in Customer Satisfaction, Customer Retention, and Customer Service
Proficiency in Analytical Skills
Expertise in Relationship Building
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Experience in the ecommerce industry is a plus
Bachelor's degree in Business, Marketing, Communications, or a related field

More Jobs at Eshopbox

Customer Success Manager

Mumbai, Maharashtra, India

3.0 - 8.0 yrs

Salary: Not disclosed

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Customer Success Manager