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Appsflyer
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Customer Success Manager

Customer Success Manager

Appsflyer

3 - 8 years

20 - 25 Lacs

Bengaluru

Posted:14 hours ago| Platform:

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Skills Required

Product management Mobile marketing Marketing analytics Manager Program Management Business management Digital marketing Advertising Analytics Recruitment Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor. Here at AppsFlyer, it s all about the people, each and everyone of us has our own speciality, a unique flavor that we bring to the table. We are all driven individuals whose interests are just as diverse as we are. You could say we re #PeopleObsessed.

When we say obsession, we mean we will do everything to make you feel those AF vibes; whether it s company breakfasts, happy hours and parties, our connection to each other is always a core focus. Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportunity to be AppsFlyer s eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you re there to ensure that our customers are more successful.

What you will do:

Ensure that the client gets value from AppsFlyer platform
Provide client with best practices on Mobile marketing
Train clients on AppsFlyer, drive feature adoption and enhance product stickiness.
Be the clients voice inside AppsFlyer
Drive upsell and cross-sell opportunities with clients
Deliver business review to decision makers and c-level executives
Assist with closure of new logos and ensure smooth onboarding experience

What you have:

3+ years of experience with digital marketing / analytics / product management
Excellent program management skills
Excellent communication skills
Experience with tools like: Salesforce, Asana, Slack

Bonus Points:

Preferred experience in servicing SaaS products
Preferred experience with mobile advertising / analytics landscape in India.
Preferred engineer with post-graduation in business management
Being recommended by an AppsFlyer employee

As a global company operating in 19 countries across 25 offices, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel, CEO

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Appsflyer

Mobile Analytics and Marketing

Los Angeles

Over 1,000 Employees

4 Jobs

Key People

Ronen Shnidman

Co-Founder and CEO
Shani Rosenfeld

Co-Founder and CPO
Elad Natanson

Co-Founder and CTO
Maya Rabinovich

CFO

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Customer Success Manager