Do you enjoy solving complex technical problems At AppsFlyer, the Support Team is a critical part of AppsFlyers business As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles The role is highly collaborative and demands someone who can work across departments, What You'll Do Be comfortable working in the EMEA timezone, Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication Work with the Customer's App development team to troubleshoot any SDK implementation issues Collaborate closely with Customer Success, Product, Engineering teams, and others to troubleshoot technical issues Enrich our Knowledge Base with relevant technical information, Create and lead support improvement processes across the company, What You Have Passion for Superior Client Experience Experience in technical customer support and superior communication skills for complicated issues, Proficient in SQL or similar query languages, with strong data querying skills, Mobile (iOS, Android) development/QA experience is a bonus, Logical thinking Action-oriented with strong organizational, analytical, and problem-solving skills Bonus Points Web / mobile marketing and digital advertising experience Any experience with technical support / QA / Data analysis/ Development/ Technical account management Being introduced by an AppsFlyer team member As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners, ?As a Customer Obsessed company, we must first be Employee Obsessed We need to make sure that we provide the team with the tools and resources they need to go All-In ? Oren Kaniel, CEO

Location : Bangalore, India Department : Product Type : Full-Time, 4 days mandatory WFO About AppsFlyer AppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the world s top brands to drive impact. Across 25+ offices, we re united by one goal: helping our customers succeed. About the Role We re hiring a Support Engineer Team Leader who will lead experienced Support Engineers and help scale the Support function in an efficient manner. This is a high-impact leadership role with a focus on operationalizing efficiency by using automation, Gen AI, dashboards, and debug tools The ideal candidate combines deep technical expertise, strong customer communication, and a bias for process optimization in fast-paced environments. What you will do Team Leadership & Strategy Lead and scale a team of 5 Experienced Support Engineers. Hire, mentor, and coach engineers to deliver high-quality customer support. Drive ownership, accountability, and technical excellence within the team. Collaborate with Support Management in defining team KPIs and lead regular reporting cadences. Build and scale internal workflows using automation, dashboards, GenAI, data-driven tooling. Customer Impact & Growth Be hands-on with technical cases, and step into critical conversations where necessary Streamline and own the initial triage to root cause analysis, resolution, and stakeholder communication. Drive resolution of complex technical issues across the AppsFlyer platform, collaborating closely with Product, R&D, and Customer Success teams. What you have 8-10 years of total experience in Technical Support or Client-Facing Engineering roles (preferred in SAAS B2B / Mar-tech / Ad-tech) , with at least 4 years in a people management capacity. Strong stakeholder management and a calm, customer-first mindset under pressure. Hands-on proficiency with SQL, REST APIs, Mobile SDKs and related tools that demonstrate deep technical experience Strong understanding of mobile architecture, analytics flows, and common data troubleshooting patterns. Bonus Points Experience in AdTech, MarTech, or the broader mobile ecosystem. Referred by an AppsFlyer team member Experience leading or building a global team Why Join Us AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well, the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally. Here, titles don t define us ideas do. You ll thrive in a culture where everyone s input shapes the future.

What is #LifeatAF? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor. Here at AppsFlyer, it s all about the people, each and everyone of us has our own speciality, a unique flavor that we bring to the table. We are all driven individuals whose interests are just as diverse as we are. You could say we re #PeopleObsessed. When we say obsession, we mean we will do everything to make you feel those AF vibes; whether it s company breakfasts, happy hours and parties, our connection to each other is always a core focus. Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportunity to be AppsFlyer s eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately, you re there to ensure that our customers are more successful. What you will do: Ensure that the client gets value from AppsFlyer platform Provide client with best practices on Mobile marketing Train clients on AppsFlyer, drive feature adoption and enhance product stickiness. Be the clients voice inside AppsFlyer Drive upsell and cross-sell opportunities with clients Deliver business review to decision makers and c-level executives Assist with closure of new logos and ensure smooth onboarding experience What you have: 3+ years of experience with digital marketing / analytics / product management Excellent program management skills Excellent communication skills Experience with tools like: Salesforce, Asana, Slack Bonus Points: Preferred experience in servicing SaaS products Preferred experience with mobile advertising / analytics landscape in India. Preferred engineer with post-graduation in business management Being recommended by an AppsFlyer employee As a global company operating in 19 countries across 25 offices, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners. As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel, CEO

Do you enjoy solving complex technical problems? At AppsFlyer, the Support Team is a critical part of AppsFlyer s business. As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work across departments. What youll do: Take end-to-end ownership of customer technical issues, including initial troubleshooting, root cause identification, resolution, and communication - Work with the Customers App development team to troubleshoot any SDK implementation issues Collaborate closely with CSM, Product, Engineering, Partners teams, and others to troubleshoot technical issues Enrich our client Knowledge Base with relevant technical information. Create and lead support improvement processes across the company. What you have: Passion for Superior Client Experience Experience in technical customer support and superior communication skills for complicated issues. Advanced experience (4+ years of experience) in SQL or other querying languages Mobile (iOS, Android) development/QA experience is a bonus. Logical thinking. Action-oriented with strong organizational, analytical and problem-solving skills Highly adaptable, fast learner, inquisitive Multitasking and ability to work independently Bonus Points: Web / mobile marketing and digital advertising experience Ability to integrate, test, and troubleshoot mobile SDKs Understand REST APIs Data analysis experience Being referred by an AppsFlyer team member As a global company operating from 25 offices across 19 countries, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners. As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel, CEO

About AppsFlyer AppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the world s top brands to drive impact. Across 25+ offices, we re united by one goal: helping our customers succeed. About the Role We re hiring a Customer Success Group Lead to head our India Customer Success team. You ll lead a team of 10-12 experienced CSMs managing a large portfolio of customers across all segments and verticals in India. This is a high-impact leadership role. You ll need to think strategically, lead operationally, and step in tactically when it counts whether it s an escalation, a strategic review, or driving team performance. How Our CS Teams Operate Customer Success at AppsFlyer is an end-to-end ownership role. From post-sales implementation to renewal planning and expansion, CSMs lead every stage of the customer lifecycle. Owing to the complexity of the AppsFlyer product, our current engagement is a mix of reactive and proactive. That said, we re making a clear shift: less reactive firefighting, more proactive planning. Our CS team is responsible for: Guiding customers through implementation and onboarding Driving product adoption and usage Leading strategic business reviews Building relationships with users and decision makers on the customer side Managing risks and solving challenges early Planning renewals and forecasting account health Generating Customer Success Qualified Leads (CSQLs) for expansion Beyond the AppsFlyer product, we expect our CSMs to work as Growth Partners to our customers helping them grow their business by sharing best practices, insights and more. We partner closely with Account Management to align on commercial goals and deepen customer impact. What You ll Own: Team Leadership & Strategy Lead and grow a team of 10-12 CSMs (experience range: 4-15 years) Define structure, territory coverage, and team goals Coach for both consistency and individual ownership Build scalable systems and playbooks for proactive execution Help shape regional CS strategy in partnership with SEAPAC leadership Customer Impact & Growth Act as executive sponsor for key accounts across India Build long-term relationships with CMOs, VPs, and senior stakeholders Guide the team to deliver measurable value and business outcomes Identify upsell and expansion opportunities through customer insight Partner closely with Sales, Solutions, Product, and Marketing teams Execution Excellence Develop deep product fluency and lead with clarity in escalations Step in during critical conversations whether internal or external Use data to inform decisions, track progress, and prioritize effort Represent India CS in regional and cross-functional planning Requirements: Minimum 12 years of experience in SaaS, Martech, or Adtech At least 5 years leading CSMs; experience managing managers is a strong plus Deep understanding of mobile/app marketing and attribution models Ability to operate at multiple levels: strategic, operational, and hands-on Strong analytical skills; comfort with data, metrics, and tooling (SQL, Salesforce, dashboards) Excellent communication and storytelling abilities, especially with senior stakeholders Proven track record of working cross-functionally to solve business problems Bonus: Understanding of AI (LLMs, MCP, Workflows, Agents, etc) is a HUGE plus Why This Role Matters India is one of our most critical growth markets. This role is central to how we scale Customer Success in the region by reducing reactivity, increasing proactive value, and driving meaningful outcomes for customers. If youre a builder, operator, and leader who thrives on clarity, ownership, and execution, we d love to meet you. As a global company operating in 19 countries across 25 offices, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners. As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel, CEO